172 Forex & Fintech Customer Service jobs

Join our Fintech Client Services Team in Tampa as a Client Service Specialist! Fintech at a Glance: Fintech  is the premier software and business solutions provider for the beverage alcohol industry, offering strategic and integrated solutions for suppliers, distributors, and retailers. The  Client Service Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The  Client Service Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech. Essential Functions: Ensure all client calls and email requests are responded to appropriately and on a timely basis Timely processing of manual invoicing and bank account changes per department standards...

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements...

At Plaid, our mission is to unlock financial freedom for everyone. Founded in 2012, we've helped tens of millions of consumers live a better financial life and thousands of developers build the new wave of financial technology. Our customers range from companies like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. To date, Plaid has raised $725M of capital from prominent venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. Plaid’s UK & Europe team is looking for a customer-obsessed Technical Account Manager to join our rapidly scaling team in London. In this position, you will be part of the “startup within a startup” that’s growing the future of fintech for the UK & European markets. You will be responsible for working with customers large and small to solve problems and ensure successful outcomes. As part of the Growth...

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in...

Job Description Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. Whether it’s payments, transfers, multi-currency accounts for your travels, spendings reports, split bills — with Vivid, managing all your finances and investing your money is easy, flexible and 100% transparent. We believe that great people are the key to a great solution that is why we are looking for the best customer care specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special. We are currently looking for an EN Customer Care Team Lead (f/m/d) to join our Team! As a back office specialist you’ll wear a number of different “hats”. First and foremost you’ll be responsible for directly supporting our Customer Care specialists in helping with quality and their personal growth. What You'll Do Create and maintaining a safe and enjoyable working environment Perform regular quality...

If you are a Customer Success Manager with experience, please read on! We are looking for an experienced Customer Success Manager to be responsible for maintaining and expanding relationships with our US Customers. What You Need for this Position B.S. Industrial Engineering or other relevant bachelors or Masters degree 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization Experience working in the Financial Services/Fintech industries? Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Willingness to travel extensively Bi-lingual (English & Spanish) So, if you are a Customer Success Manager with experience, please apply today! Applicants must be authorized to work in the U.S. Optello is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to...

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via a mobile app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn high-yield compounding interest by transferring coins to their Celsius Wallet and can borrow fiat currency against their crypto collateral at the lowest interest rates in the space.   The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the...

About Powercash21 Powercash21 is a fast-growing international fintech company enabling online merchants to accept payments globally through innovative solutions. Since 2011, we have grown into a dynamic team of great people with the core company values at heart, driving merchants’ business success through payments. About the Account Manager job:  Terrific opportunity to join a dynamic and goal-driven team of FinTech professionals focusing on exceptional customer service, growth and development. Proven ability to build and manage relationships with B2B customers, ideally in the payments space, is key to succeeding in this position. Job Responsibilities: Operate as the point of contact to existing merchant accounts, servicing and positioning them for healthy growth. Proactively evaluate and respond to customer needs on an ongoing basis. You will act as first point of contact for merchants in terms of Powercash21 product, delivering expertise, education, and guidance...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered. In very little time, Binance has become the no. 1 global crypto-currency exchange in the world. Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are seeking Customer Support Officers to provide support on global compliance inquiries and operations. Please submit your CV in English. Responsibilities Handle high volume live chat and other...

Loyaltek is a Belgian Fintech company specialized in payment solutions. Our goal is to provide more innovative and intuitive payments options. We have an exciting opportunity for an enthusiastic Technical Customer Service Officer to join our dynamic team. Job brief We are looking for an Technical Customer Service Officer who is passionate about payment systems. You will join a dynamic and fast-paced environment and work with cross-functional teams. Responsibilities Based within the “Terminals” department, you will work closely with all areas, to provide technical support for our bank terminals . Handling and carefully responding to all customer inquiries received by phone or email Providing excellent customer service through active listening Following up to customer inquiries by taking specific action in a timely manner Providing technical assistance for questions and problems Aiming to resolve issues on the first call by being proactive Diagnosing system...

Om Qred Qred är ett internationellt FinTech scale-up bolag som erbjuder finansiering för entreprenörer och småföretagare i Sverige, Finland, Danmark, Nederländerna, Belgien och Brasilien. Sedan starten 2015 har Qred lånat ut över 3 miljarder kronor till investeringar och rörelsekapital hos småföretag. Genom att använda en helt digitaliserad process erbjuder vi våra kunder snabba, rättvisa och bekväma lån för att hjälpa småföretagare i att växa i sin verksamhet. Just nu är vi 100+ kollegor som arbetar på företaget, med huvudkontor i centrala Stockholm.   I mars 2020 utsåg Financial Times Qred till Sveriges snabbast växande företag och ett av de 10 snabbast växande företagen i Europa. I år ligger vi kvar på listan och är riktigt stolta över vad vi åstadkommit hittills men detta är bara början! Din roll på Qred Factoring Med lång bakgrund av företagslån tar vi nu över marknaden för fakturaköp. För att kunna möta den kraftigt ökande efterfrågan från våra kunder så...

About EMQ EMQ is a fintech start-up operating a global financial settlement network that seamlessly integrates ecosystem participants. Thereby providing a faster, cheaper and more transparent financial settlement solution for individuals and businesses across the world. Our flexible network infrastructure directly integrates to end-points, providing last-mile distribution. We enable effective settlement, and cross-border movement of capital, across multiple industry verticals for a broad range of services. Meanwhile, adhering to complex regulations, and compliance standards in different markets. Globally, EMQ’s network spans across more than 80 countries with 8 offices in Taiwan, China, Hong Kong, Malaysia, Indonesia, UAE, Singapore, and London with expansion underway across key business markets in Asia Pacific, North America, Europe, Middle East, and Africa.   The Opportunity We are looking for account managers to join our growing global...

Vivid Money is an innovative FinTech start-up. Our main goal is to create a useful product for those who want to manage finances in a smart way. We believe that great people are the key to a great solution that is why we are looking for the best customer support specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special. What You'll Do Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English and/orSpanish Be our customers’ voice by sharing their feedback and reporting their issues Collaborating with our different teams and having direct impact on improving our product Representing Vivid Money and build a trustful relationship with our customers What You’ll Need In Order To Be Successful Unlimited desire to help customers and do everything possible to resolve their...

About Us Zimpler is a Fintech company smack in the middle of next generation payments and Open Banking. We offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users. Our vision is that everything should just work. Imagine a world which is completely friction free. No waiting in line, no arguing with support, no woopsie daisy unexpected errors. Just smooth sailing from when you wake up in the morning until you slither down between your sheets in the evening. Wouldn’t that be nice? As a Fintech company, our contribution to this comfier future is to simplify transactions between people and business everywhere. By listening to the needs of our customers, we create custom solutions, finding better, smarter, smoother, prettier, user friendlier and more innovative ways to do things. We’ve just hit a growth spurt and are on the lookout for an Account Manager to join our motley crew of...

We are a fast-growing FinTech startup based in Sydney and we're out to change the way bills are paid, one bill at a time. At deferit, we've created an easy to use budgeting tool to pay bills on time, breaking them down into 4 flexible instalments with no interest or hidden fees. Our mission is to help people pay their bills, and since launching in February 2018 we have grown exponentially, helping almost 200,000 Australians. As a back-office operations analyst, you will be working full-time in our operations team. This role is a diverse cross-functional role with plenty of opportunity for input and process improvement. You will be dealing with all levels of stakeholders all the way up to company management. What the average day looks like Manage day to day operations across all key back-office and customer service functions Identify and improve processes for operational efficiency Develop, implement, and maintain quality assurance protocols, registers, and knowledge centres...

Intelliflo widens access to financial advice through leading technology which powers the financial advisory experience. We use open software architectures combined with unmatched industry experience to simplify a complex digital landscape to help advisors compete and grow. Our solutions support over 30,000 financial advisors worldwide, representing over three million end-investors, with over $900 billion advised across our platforms. The Department This team is instrumental in engaging with clients, based on the defined Relationship Management Program, to develop deep, positive relationships and increase client retention and overall size of client relationship. Your Role The Relationship Manager works to understand strategic initiatives and other client needs, expands clients’ footprint with other product and service offerings, and is a main point of contact for conflict escalation and resolution. Additionally, this role owns the training functions for key client...

About Us Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions across lending and payments, we empower businesses to access capital without using assets. We've developed a unique platform that will analyse a business' data, making the process simple, fast and friendly. With our 'heads and hearts' approach, we're focused on combining data, automation and tech, with a personal, human experience. As we continue to scale, we're creating exciting opportunities. Come and join our super talented team and find out why we were recognised as a LinkedIn Top Startup (2019). About The Position This role contributes to the success of Moula by acting as the first point of contact for merchant partners, primarily via telephone contact. As a Moula Pay Account Manager you are responsible for maximising revenue through the development and execution of tactical growth activities and ensuring complete customer satisfaction...