135 Customer Service jobs in Forex & Fintech

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Il Customer Relationship Management supporta la gestione coordinata dei canali nella relazione operativa tra il Cliente o prospect, il Personal Financial Adviser e la Banca. Si occupa inoltre di individuare le necessità manifestate dalla clientela, al fine di trasmettere i nuovi input per la valutazione di progetti...

eToro is the leading global investment platform that makes online trading and investing accessible to everyone. More than 11 million registered users are already using eToro’s platform to participate in markets old and new, including traditional stocks and commodities to cutting-edge cryptoassets. eToro is a regulated and secure platform, operating in full transparency with its clients’ interests in mind. As one of our first fully dedicated US Customer Experience Analyst, you will be responsible for assisting the Customer Experience Manager in leading and shaping our customer support program to provide a delightful experience to our platform users. You will work with the team lead to localize and deliver support to U.S. customers. The ideal candidate will be outgoing, confident, independent, and have excellent verbal and written skills. We offer a competitive salary and a full suite of benefits such as team events, phone and commuter stipends, 6% 401K match, insurance, and more!...

Customer Experience Team Lead eToro is the leading global investment platform that makes online trading and investing accessible to everyone. More than 11 million registered users are already using eToro’s platform to participate in markets old and new, including traditional stocks and commodities to cutting-edge cryptoassets. eToro is a regulated and secure platform, operating in full transparency with its clients’ interests in mind. As one of our first fully dedicated US Customer Experience Lead, you will be responsible for assisting the Customer Experience Analysts in learning and shaping our customer support program to provide a delightful experience to our platform users. You will work with the team manager to localize and deliver support to U.S. customer support analysts. The ideal candidate will be outgoing, confident, independent, and have prior management experience. This role reports to the US Customer Experience Manager. What you’ll be doing: Provide world-class...

Job Title: Key Account Manager Company Description: Dgpays is a leading force in the fintech industry, using technology to revolutionize the way individuals and businesses interact with financial services. Our solutions aim to streamline the finance world, making it more accessible and easier to navigate. We're seeking forward-thinking, ambitious individuals to join our team and help us shape the future of finance. Job Description: We are looking for a dedicated and ambitious Fintech Account Manager to join our team. This role will be critical in maintaining our relationships with key accounts, as well as fostering new partnerships in the fintech industry. The ideal candidate will have a deep understanding of financial technologies and the ability to articulate their benefits to a wide range of stakeholders. Key Responsibilities: Develop and maintain relationships with existing and potential clients, identifying their needs and ensuring our solutions meet these...

About the Role: The Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition, good all-round technical knowledge will be key to succeed in this role. Main Duties & Responsibilities Work within defined processes and procedures, promptly escalate exceptions Triage incidents and requests in line with agreed processes and response times Monitor internal communication channels (e.g., Slack) and respond timely to user requests Prioritise, progress and update assigned tickets and tasks Raise purchase requests for assets in accordance with...

Overview Permanent, full-time, hybrid (3 days per week in an office) Provide full client service for the exchange cleared businesses of SFL. Responsibilities Daily agreement, collection and reporting of all client margins & cash debits. Liaising with trading desks and internal departments for the creation and maintenance of all new and existing accounts. Onboarding new clients to include education of SFL systems, understanding of statements and SFL procedures regarding clients. Assist in the marketing of new clients, to include business meetings when required. Working with internal spoke development teams to create better practices, fully automated functions. Resolution of all client queries. Driving the improvement of existing processes to ensure that duties are being executed correctly and effectively. Working with internal teams such as Risk and the Front Office to promote better practices and lines of communication. Monitoring and escalating issues that...

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike. Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator. Xendit has recently...

? Chi siamo: CAPEX.com è uno dei principali gruppi fintech con multi-licenza e multi-asset, con la missione di rivoluzionare il modo in cui le persone fanno trading online fornendo servizi di investimento a tutti, ovunque. Operiamo in tutto il mondo attraverso numerosi uffici propri e partner in Europa, Asia, Sud Africa, Medio Oriente e America Latina. Il nostro percorso è iniziato nel 2016 e da allora siamo diventati un team globale dinamico e composto da 400 persone con sede in oltre 9 uffici in tutto il mondo, inclusa la nostra sede a Bucarest. Siamo in fase di crescita rapida ed espansione. Incoraggiamo e offriamo percorsi di carriera, con ogni dipendente che ha la possibilità di promuovere rapidamente a ruoli di coordinamento di nuovi team o uffici per le nostre aziende. CAPEX.com è alla ricerca di un rappresentante del servizio clienti con un alto livello di conoscenza dell'italiano per la nostra sede globale di Bucarest. ? Responsabilità principali: ➡️ Fornire un...

Qred är ett snabbrörligt fintech-bolag som erbjuder finansiella lösningar till småföretagare. Vi är det första svenska företaget som tagit sig till topp-10-listan på Financial Times lista över de 1 000 snabbast växande företagen i Europa, och i takt med att vi fortsätter expandera söker vi nu en Team Lead inom området Collection till vårt svenska Customer Success team! Låter det intressant? Låt oss då gå in på rollen: Som Collection Team Lead på Qred kommer du att leda den dagliga verksamheten i dess syfte att skapa customer service i världsklass, minimera kreditförluster samt aktivt arbeta strategiskt med andra avdelningar, bland annat vår riskavdelning och marknadsföringsavdelningen så väl som de andra landsmarknaderna. Utöver de dagliga uppgifterna inom kundsupport tillsammans med resten av gruppen, förväntas du rapportera utfall inom området till Country Manager Sverige samt arbeta nära andra avdelningar och ingå i projekt mot förbättringar i både rutiner och processer....

This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Mission Our Digital Commerce mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers. To contribute to the mission of Digital Commerce, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs. To succeed in this function, you will establish best practices based on the needs...

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: Responsible for the daily management of customer service, complete various data...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

Who are we? At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and...

About us Sygnum is the world’s first regulated Digital Asset Bank, founded on Swiss and Singapore dual heritage, headquartered in Switzerland and operating globally. We make digital assets bankable, secure, and convenient. We empower our clients to invest in the digital asset economy with complete trust. For the first time with Sygnum, major currencies and digital assets such as Bitcoin, Ethereum, our own stable coin CHF and tokenized assets are seamlessly integrated in one account. About you Are you a people person? Do you have a strong interest in business development and sales? We are currently looking for a young professional with a banking background and passionate about the crypto space to join our fast-growing EAM & MFO team to develop and strengthen our relationships with asset managers and their clientele. What we offer Take responsibility to source and foster new EAM & MFO and end-client relationships via an active network within the...

Fire. Your Payments. Without the Friction. Customer Success Executive. Dublin / London. Overview Fire is a fast-growing fintech that provides businesses with digital accounts to automate their payments, including debit cards, accounts, bank transfers, FX, and Open Banking payments. With our technology, API and regulatory licences, we deliver solutions that make payments faster, more cost-effective and secure. The company has offices in London and Dublin, employs 35 people and is regulated in the EU and the UK. Fire prides itself on its ability to eliminate friction in payments and provide excellent service to its customers. Fire is seeking a Customer Success Executive to join its Growth team to help customers get the most from their relationship with Fire. Responsibilities Build strong relationships with Fire's customers to understand their needs and provide excellent corporate account management from a product and commercial perspective. To grow revenue by helping...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume. Your role at Exness: You will join our Finance team and be responsible for developing the network of banking relations by seeking new potential counterparts. You will need to establish business relations with financial institutions in various regions including the UK, continental Europe, the Middle East, Asia, and Latin America. You will also administer account opening and the managing of existing business relationships. You will: Manage, acquire, and deepen a portfolio of new and existing banking relationships within business and NBFI (non-bank...

Leanpay is a 6 year old Fintech company, fulfilling a mission to enable consumers to pay for any product or service in installments in any shop and in any channel with only a few clicks. Leanpay assures immediate response, no worries about paperwork, no waiting or separate trips to the bank, and no need for a credit card or other financial product onboarding. Buy Now Pay Later (“BNPL”) and digital Point-of-sale Finance (“dPOSF”) are the hottest trends in Fintech and Leanpay is working hard to be at the forefront of that trend in Central and South-eastern Europe. Currently, Leanpay is a dPOSF leader in Slovenia. In 2021 Leanpay started operations in Croatia and based on a successful Series A funding round, in 2022 Leanpay continued its internationalization and growth into Hungary and Romania. Leanpay cultivates a flexible work environment as well as a dynamic and agile operating model that will give anyone a high level of responsibility and exposure to the company’s core...