145 Customer Service jobs in Forex & Fintech

Ria is the global leader in the money transfer industry, and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT), the leader processing secure electronic financial transaction. Ria Money Transfer offers services at 500.000+ locations across 165+ countries with 5000+ employees. We make the world a smaller place by closing distances between families and their loved ones. At Ria Money Transfer you’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world. Although we’re now a global fintech with offices all over the world, we’ve stayed true to our roots. We are currently looking for a Customer Care Expert - Czech , to join our team in Madrid or Budapest. You will handle inbound and outbound calls providing an excellent experience to every customer. The main goal...

Join FxPro : an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities. We are looking for Support Relationship Officer including but not limited to providing support to customers in various ways, answering questions, and resolving problems. The successful candidate must be able to work in weekly shifted rotation (09:00-18:00/12:00-21:00) from Monday-Friday. Main duties/responsibilities: Maintaining contact with existing clients to ensure high levels of client satisfaction. Ensure that the services and products of the company are explained clearly to the clients so as to assist them to finish an application, providing...

An exciting opportunity to join eToro, the world's leading social online trading platform, a revolutionary fintech company that has been at the forefront of online trading for more than a decade. eToro has engaged millions of users with innovative social features and we have been continuously transforming the traditional money management industry, in order to open the financial markets to everyone, everywhere. eToro, the world’s largest social investment network is seeking proactive, highly motivated, and skilled account managers with former experience in the financial industry. This position has both sales and marketing aspects and includes monitoring customer’s accounts and retaining them. As an account manager (AM) in the customer facing department you will be responsible for retaining the relationships with the company's most valuable customers. What will you be doing? Provide exceptional service to existing clients - including platform usage, market commentary and product...

Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to kick goals. How? With pioneering tech, a diverse lending panel and a talented team, we’ve revolutionised the business lending game. What makes us different? Valiant brings the human touch to finance by making it accessible to Aussie SMEs and streamlining the (traditionally tedious) application process. We work with over 80 leading lenders to wow our clients with a seamless experience—from their initial enquiry through to settling funds. We're actively seeking hungry and driven people who have a keen interest in the Fintech space, and want to help small businesses access funding in Australia. With our expert training and learning & development programmes, Valiant offers a unique opportunity to work alongside great tech within the finance space and also gain their CertIV in mortgage broking. Responsibilities... Engage with our small business customers by...

Market Pay is looking for a Customer Support Team Lead to lead our exceptional 24/7 Level 2 Customer Support team based in Vilnius. Our service desk provides best of breed, frontline support to our enterprise clients globally. This role will also be responsible for helping shape the future support strategy for Market Pay Gateway. As a Customer Support Team Lead , you must be able to: Prove you have provided professional Level 2 customer and operational support as part of our world class Customer Success mission for 5 years or more. Act fast, with urgency and priority. Know when to follow the script and importantly, when not to. Act with authority, lead by example and mentor your team members. Listen Drive change throughout our team, constantly evolve and contribute actively beyond your immediate role. Actively create and lead min-projects and initiatives to reduce the burden on Level 3 teams. Collaborate with senior members of the org including Level 3 Support Teams,...

About us: ChargeAfter is a market-leading payments platform shaping the future of multi-lender “Buy Now Pay Later” financing solutions for modern enterprises. We are creating the next wave of credit at the point of sale: Omnichannel, global, personalized, optimized credit from multiple-tiered lender sources in real time. ChargeAfter was founded in 2017 to help every consumer access fair and attainable financing options tailored to their unique needs. Our global financing network facilitates and connects B2C and B2B lenders with merchants, creating a global financing network that enables enterprise brands and merchants to offer real-time, low-cost, flexible financing options to their customers regardless of credit profile. ChargeAfter is a growth-stage Fintech leader operating the most innovative and advanced Buy Now Pay Later (point-of-sale financing) platform. At ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a tenacious and...

A universe of opportunities, open to you. Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. What's the job? We are looking for a highly-talented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding, growth and retention. This role will be a great fit if you have a background in Customer Success, Key Account Management or Business Development. Preferable location of the candidate is Ukraine,...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe Those ninjas work...

The world's leading social Trading platform is looking for a quality obsessed service professional to join our incredibly dynamic team of brilliant minds who service our clients at the front line with any issues or queries they may have engaging with our platform! Here you will receive best in class coaching and development and will be joining an energised team who are enthusiastically human, and technically literate. Working as part of our customer service team, you will work across customer issues while delivering the very best in customer experience. You don’t have to be a genius at trading, in fact we want people who are passionate about creating the best experiences for our clients and we will teach you the rest! Does this sound like you…? You love learning and working as part of a team You are passionate and curious about financial trading and problem solving You are passionate about delivering exceptional customer service You enjoy being part of group projects and...

The world's leading social Trading platform is looking for a quality obsessed service professional to join our incredibly dynamic team of brilliant minds who service our clients at the front line with any issues or queries they may have engaging with our platform! Here you will receive best in class coaching and development and will be joining an energised team who are enthusiastically human, and technically literate. Working as part of our customer service team, you will work across customer issues while delivering the very best in customer experience. You don’t have to be a genius at trading, in fact we want people who are passionate about creating the best experiences for our clients and we will teach you the rest! Does this sound like you…? You love learning and working as part of a team You are passionate and curious about financial trading and problem solving You are passionate about delivering exceptional customer service You enjoy being part of group projects and...

Job Description: Your mission will be key in our customers journeys. First, you will be the main point of contact for Customers onboarding. Once onboarded you will make sure customers stay satisfied and get the most out of our platform. What you will do: Follow-up of the NPS and customers satisfaction Manage customer onboarding on the platform, personalizing their application accordingly to their needs and training new users, Establish, maintain, and enhance long-term relationships between iBanFirst and its customers, Develop product and general knowledge of iBanFirst in order to provide clear solutions or answers to our clients’ enquiries. Using soft skills to provide superior service to our customers Troubleshoot issues and provide clearly explained solutions to clients in a time-sensitive environment Take a place in the definition of our processes and tools to accelerate our expansion in new countries Basically, make our customers happy...

We are looking for a Software Support Engineer who will be a part of a team that builds the products that millions of people worldwide will use. Papara has been on a mission to create the best financial experience for its users. With over 14 million users, we are a leading fintech company based in Turkey. We provide simple, affordable, fast, and fun financial services. In short, we are the future of banking and finance. We use design and technology to give our users the financial experience they deserve. Since we succeed on a national scale, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will be working in a fast-paced environment and be part of a team that constantly develops and renews itself. If you share that passion and believe in our mission, come and...

Who We Are Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun... What will you be responsible for? As a Customer Success Representative, you will help...

eToro is the world’s leading social trading network, providing millions of users from around the world with a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading and machine-learning-powered investment products. The Popular Investor Client Relationship Manager position will be responsible for managing the one-on-one business relationship of a group of eToro’s Popular Investors (eToro’s marketplace for talented and experienced investors). The focus will be on helping them to grow and retain their AUC (assets-under-copy- the total aggregated amount of client funds copying them) and business on the platform. This position presents an opportunity to grow in the FinTech industry within online investment management and play an integral role within our investment unit. This is a full-time junior-level position. What will you be doing? Work within eToro’s...

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg . What you'll be doing Provide Top-Notch Customer Support via telephone, web-form, email and chat Respond to customer compliance, finance, fraud, technical and commercial inquiries and more Troubleshoot varying degrees of different problems Organize, plan, and prioritize workload, and complete other assigned special projects as needed Educate customer on the use of our API and product Accurately document and update records in required systems Build customer loyalty through exceptional customer service Contribute ideas on ways to improve products and services Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.) Perform additional duties within the department as needed Qualifications...

Do you have a background within administration, finance, legal, customer service, KYC and financial/banking services? Are you searching for a career in Customer Service? If so, we would like to hear from you as we are growing our KYC Support & Confiscations Team based in Berlin. Why us? Viva Wallet is one of the fastest growing Neobanks in Europe with a footprint in 24 countries, experiencing double digit monthly growth and partnering with one of the word's largest banks and payment services provider. We are entirely cloud-based utilizing Microsoft Azure technology and we're a licensed e-money institution for the provision of payment services. We have developed many new to market technology solutions and we're constantly striving to provide the best services/products to our customers. As a KYC Support & Confiscation Consultant you will: Handle all escalated KYC cases/requests according to the relevant processes Answer KYC support related issues within the...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our rapidly expanding team in Limassol, Cyprus to assist with all client queries via live chats, emails, and phone calls for the Tickmill group. About us. Tickmill is a global group of companies, offering trading services with a prime focus on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. Regulated in the United Kingdom by the FCA, in Cyprus by CySEC, in the Seychelles by the FSA, in Labuan by the Labuan FSA and the FSCA in South Africa, we provide first-class products and services, catering to the needs of the most sophisticated retail and institutional clients around the world. We take pride in being one of the fastest-growing brokers in the world processing monthly more than 9 million client trades, while our monthly average trading volume is over $140...

Admirals is expanding and looking for a new hero to join our global team. Account Manager (German language) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why should you become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your...

Is APN your best friend A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? Are you familiar with the terms Woo-Commerce, Shopify, PrestaShop, and other similar plugins? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours than YOU might be the expert we are looking to join our forces! Why us? Because we are the first European entirely cloud-based neo bank using Microsoft Azure with branches in 24 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Scheme. What we offer: A competitive salary (based upon your super skills and experience) A full-time contract Annual bonus upon performance Smooth onboarding and continuous training on products and new systems A great company culture with high...

L’équipe October s’agrandit et nous sommes à la recherche d’un(e) Account Manager dédié(e) à la gestion de nos partenaires Embedded. Vous avez des compétences relationnelles? Vous avez des affinités pour les technologies digitales et avez une sensibilité financière? Cette mission est pour vous ! A Propos D’October October ( www.october.eu ) est une société FinTech, leader européenne, axée sur les données. Notre mission est de mieux financer les entreprises. Nous changeons la façon dont les PME se financent, réduisons leur dépendance aux banques et offrons une plus-value en matière de rapidité et d’efficacité comparé aux acteurs traditionnels. Nous sommes passionnés par la croissance des PME et avons mis à disposition des centaines de millions d'euros à des milliers d'entreprises européennes. Avec October Connect ( https://october.eu/connect/ ), October met désormais son expertise en matière de prêts numériques à la disposition des institutions financières afin de mieux...