About the Job:
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth in Europe and APAC.
We’re currently looking for a Team Leader to join our team and help to build our team better. Our newest team member will be responsible for to Managing, directing, leading, coaching, developing, motivating and inspiring a team of Customer Experience.
Responsibilities:
Manage, direct, lead, coach, develop, motivate and inspire a team of Customer Service Associates to be the best they can be, making sure team members are equipped and enabled to perform tasks accurately and efficiently.
Manage the day-to-day operations of a team through driving key performance indicators (e.g. quality, efficiency, productivity...
19/10/2021
Full time
About the Job:
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth in Europe and APAC.
We’re currently looking for a Team Leader to join our team and help to build our team better. Our newest team member will be responsible for to Managing, directing, leading, coaching, developing, motivating and inspiring a team of Customer Experience.
Responsibilities:
Manage, direct, lead, coach, develop, motivate and inspire a team of Customer Service Associates to be the best they can be, making sure team members are equipped and enabled to perform tasks accurately and efficiently.
Manage the day-to-day operations of a team through driving key performance indicators (e.g. quality, efficiency, productivity...
AIRSOFT Technology – We are hiring!
Customer Support Specialist
AIRSOFT Technology, a leading B2B technology provider for FX/CFD/Crypto Brokerage announced a new open position in the Customer Care Department.
We are seeking an exceptional individual to join our team in the role of Customer Support Specialist to assist our customers with technical issues when using the company’s products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Main Responsibilities
• Respond to customer queries in a timely and accurate manner, via email or chat...
13/10/2021
Full time
AIRSOFT Technology – We are hiring!
Customer Support Specialist
AIRSOFT Technology, a leading B2B technology provider for FX/CFD/Crypto Brokerage announced a new open position in the Customer Care Department.
We are seeking an exceptional individual to join our team in the role of Customer Support Specialist to assist our customers with technical issues when using the company’s products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Main Responsibilities
• Respond to customer queries in a timely and accurate manner, via email or chat...
Coinhaven is a fintech company with a vision to synergize traditional banking and cryptocurrency to improve global financial inclusion. Backed with Venture Capital funding the company is on a growth course this year and we are therefore looking for Customer Support Specialist. Responsibilities You will be responsible for: Communicating with customers via email, social media channels and live chat. Provide knowledgeable answers to questions about products and services. Identify and evaluate customers’ needs to deliver satisfaction. Resolve all that is within your scope enquiries and appropriate escalation when required. Recommend process improvements. Qualifications At least 1- 2 years of relevant work experience with customer service is desired. Experience using Zendesk CRM. Excellent verbal, written, and interpersonal skills. Ability to organize, and prioritize work. Excellent verbal and written communication in English language and one other European language....
28/10/2021
Full time
Coinhaven is a fintech company with a vision to synergize traditional banking and cryptocurrency to improve global financial inclusion. Backed with Venture Capital funding the company is on a growth course this year and we are therefore looking for Customer Support Specialist. Responsibilities You will be responsible for: Communicating with customers via email, social media channels and live chat. Provide knowledgeable answers to questions about products and services. Identify and evaluate customers’ needs to deliver satisfaction. Resolve all that is within your scope enquiries and appropriate escalation when required. Recommend process improvements. Qualifications At least 1- 2 years of relevant work experience with customer service is desired. Experience using Zendesk CRM. Excellent verbal, written, and interpersonal skills. Ability to organize, and prioritize work. Excellent verbal and written communication in English language and one other European language....
You provide all facets of support in accordance with the Customer Service Request, Incident & Problem Management Processes and assist the customer to resolve their issues in the most efficient way possible. Your role is instrumental in supporting the customer facing activities to ensure the Customer Care agents are equipped to deal with customer service requests. You will also contribute to the writing and editing of technical and non-technical documentation for the internal and external support. Occasionally, you may also execute tasks on site, at the customer premise when requested, either technical related or to provide (customized) training sessions. Your Role Your main responsibilities will be: • Diagnosing and handling customer & bank requests (2nd line) and incidents within agreed targets • Creating solutions to be used by 1st line support • Ensuring Complaints are handled using the defined process • Performing Onsite Interventions & technical...
28/10/2021
Full time
You provide all facets of support in accordance with the Customer Service Request, Incident & Problem Management Processes and assist the customer to resolve their issues in the most efficient way possible. Your role is instrumental in supporting the customer facing activities to ensure the Customer Care agents are equipped to deal with customer service requests. You will also contribute to the writing and editing of technical and non-technical documentation for the internal and external support. Occasionally, you may also execute tasks on site, at the customer premise when requested, either technical related or to provide (customized) training sessions. Your Role Your main responsibilities will be: • Diagnosing and handling customer & bank requests (2nd line) and incidents within agreed targets • Creating solutions to be used by 1st line support • Ensuring Complaints are handled using the defined process • Performing Onsite Interventions & technical...
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape. We bear out our business with the highest levels of quality, whether locally or globally. We are looking for an Account Manager to be based in our office in Barcelona. In this position you will work closely to the Business team. Job Duties And Responsibilities Maintain and develop existing and new customers through appropriate propositions and ethical sales methods. Generation of new business opportunities to work along the sales executives. Work closely with sales team to understand strategic initiatives. Identification and qualification of...
28/10/2021
Full time
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape. We bear out our business with the highest levels of quality, whether locally or globally. We are looking for an Account Manager to be based in our office in Barcelona. In this position you will work closely to the Business team. Job Duties And Responsibilities Maintain and develop existing and new customers through appropriate propositions and ethical sales methods. Generation of new business opportunities to work along the sales executives. Work closely with sales team to understand strategic initiatives. Identification and qualification of...
MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs. We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013. Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally. Description du poste Ta mission est de rendre l'utilisation de leur poste de travail et de leurs outils la plus fluide possible aux équipes...
27/10/2021
Full time
MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs. We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013. Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally. Description du poste Ta mission est de rendre l'utilisation de leur poste de travail et de leurs outils la plus fluide possible aux équipes...
About Qred In 2020 the Financial Times named Qred Sweden's fastest growing company and one of the 10 fastest growing companies in Europe. Qualifying again in 2021, Qred is now a leading, international FinTech scale-up that specialises in smart, digital and automated financing and payment solutions for small businesses - with operations in the Nordics, Benelux and Brazil. We are passionate about helping small businesses thrive and grow, and we are proud of the role we have had in our customers’ ability to create jobs as a result. Having recently secured an external round of funding from one of the most respected private equity firms in the Nordics, Qred is in an exciting phase of our company’s journey that focuses on growth through international expansion fuelled by smart product development and technology. What You’ll do at Qred As our very first IT support specialist, you’ll have the opportunity to start and build up this function from scratch. You will be working closely...
27/10/2021
Full time
About Qred In 2020 the Financial Times named Qred Sweden's fastest growing company and one of the 10 fastest growing companies in Europe. Qualifying again in 2021, Qred is now a leading, international FinTech scale-up that specialises in smart, digital and automated financing and payment solutions for small businesses - with operations in the Nordics, Benelux and Brazil. We are passionate about helping small businesses thrive and grow, and we are proud of the role we have had in our customers’ ability to create jobs as a result. Having recently secured an external round of funding from one of the most respected private equity firms in the Nordics, Qred is in an exciting phase of our company’s journey that focuses on growth through international expansion fuelled by smart product development and technology. What You’ll do at Qred As our very first IT support specialist, you’ll have the opportunity to start and build up this function from scratch. You will be working closely...
Alpaca is a fast-growing fintech API startup backed by a group of prominent investors including Spark, Portage, Social Leverage, Tribe, Horizons, Eldridge, Positive Sum, Elefund, and Y Combinator, and highly experienced industry angel investors. Alpaca has raised a total of $72 million to date. Alpaca builds a developer API that allows apps and developers globally to launch commission-free stock trading apps. Our platform also offers a developer-friendly community and platform for traders to programmatically trade stocks with ease. Of course, we are very enthusiastic about open source contribution and community building! About The Role Reporting to the Support Manager, you will be responsible for responding to technical support and account tickets (email, forums, Slack, and live chat) from community developers and partner developers. This is not your standard customer support role! We are building products for developers and focus our efforts on providing a level of support...
27/10/2021
Full time
Alpaca is a fast-growing fintech API startup backed by a group of prominent investors including Spark, Portage, Social Leverage, Tribe, Horizons, Eldridge, Positive Sum, Elefund, and Y Combinator, and highly experienced industry angel investors. Alpaca has raised a total of $72 million to date. Alpaca builds a developer API that allows apps and developers globally to launch commission-free stock trading apps. Our platform also offers a developer-friendly community and platform for traders to programmatically trade stocks with ease. Of course, we are very enthusiastic about open source contribution and community building! About The Role Reporting to the Support Manager, you will be responsible for responding to technical support and account tickets (email, forums, Slack, and live chat) from community developers and partner developers. This is not your standard customer support role! We are building products for developers and focus our efforts on providing a level of support...
Avatrade, located in Herzlia Pituach, is a Global Fintech company and we are looking for a Customer Service Project Manager Responsibilities : Manage the Customer Services department projects, from characterization, to full completion interacting with all relevant stakeholders. Characterizing report requirements with our BI team & product for the CS department managers. Manage the entire Reports section for CS (Zendesk / Ada) and work closely with the company BI Team to build and improve current reports. Analyze CS results on a regular basis and prepare daily / weekly / monthly adjustments (improvements) to AvaTrade service level and CS efficiency. Create and manage the entire Internal handbook for AvaTrade (Internal FAQ articles / team and company procedures). Manage the internal Zendesk business rules (triggers, automation, etc.). Create the advanced training for CS Team members. Requirements : Experience managing projects / operational projects – minimum...
26/10/2021
Full time
Avatrade, located in Herzlia Pituach, is a Global Fintech company and we are looking for a Customer Service Project Manager Responsibilities : Manage the Customer Services department projects, from characterization, to full completion interacting with all relevant stakeholders. Characterizing report requirements with our BI team & product for the CS department managers. Manage the entire Reports section for CS (Zendesk / Ada) and work closely with the company BI Team to build and improve current reports. Analyze CS results on a regular basis and prepare daily / weekly / monthly adjustments (improvements) to AvaTrade service level and CS efficiency. Create and manage the entire Internal handbook for AvaTrade (Internal FAQ articles / team and company procedures). Manage the internal Zendesk business rules (triggers, automation, etc.). Create the advanced training for CS Team members. Requirements : Experience managing projects / operational projects – minimum...
Account Executive Location UK - Ideally commutable to London fortnightly Hours of work 42.5per week Salary Negotiable depending on experience. JOB DESCRIPTION We are looking for an Account Manager who will have the responsibility for leading engagements with live APEXX Merchants. The successful candidate will be accountable for the delivery of a world-class customer experience and lifetime customer success. APEXX is looking for someone both commercially and operationally savvy, adept at coordinating and executing strategic account plans for complex merchant customers, and able to lead external customer and partner stakeholders and an internal account team through influence. The main focus of the role will be engaging with their customer stakeholders, orchestrating the work of the account management squad to deliver against the Merchant's objectives, delivering the highest quality Merchant experience in a post-live environment, and building a strong...
26/10/2021
Full time
Account Executive Location UK - Ideally commutable to London fortnightly Hours of work 42.5per week Salary Negotiable depending on experience. JOB DESCRIPTION We are looking for an Account Manager who will have the responsibility for leading engagements with live APEXX Merchants. The successful candidate will be accountable for the delivery of a world-class customer experience and lifetime customer success. APEXX is looking for someone both commercially and operationally savvy, adept at coordinating and executing strategic account plans for complex merchant customers, and able to lead external customer and partner stakeholders and an internal account team through influence. The main focus of the role will be engaging with their customer stakeholders, orchestrating the work of the account management squad to deliver against the Merchant's objectives, delivering the highest quality Merchant experience in a post-live environment, and building a strong...
EXANTE is an international investment company that provides direct market access and professional services to institutional investors, asset/wealth managers, brokerages and investment funds. Our one-stop multi-asset trading platform unlocks 400,000+ instruments including stocks & ETFs, options, bonds, futures, currencies and metals: https://exante.eu/ Headquartered in London (UK), EXANTE has international representation in 10+ European and Asian locations. EXANTE is licensed by MFSA, CySEC, HK SFC and UK FCA and employs over 500 talents across the globe blending trading and technology skill sets. We are growing our international operations in Europe and therefore looking for established sales professionals who are “hunters” and passionate to offer truly unlimited investment opportunities for existing clients and willing to prospect new markets. SENIOR SALES & RELATIONSHIP MANAGER Location: Bulgaria (Fully remote) Reporting to: Regional Sales Director JOB DESCRIPTION:...
26/10/2021
Full time
EXANTE is an international investment company that provides direct market access and professional services to institutional investors, asset/wealth managers, brokerages and investment funds. Our one-stop multi-asset trading platform unlocks 400,000+ instruments including stocks & ETFs, options, bonds, futures, currencies and metals: https://exante.eu/ Headquartered in London (UK), EXANTE has international representation in 10+ European and Asian locations. EXANTE is licensed by MFSA, CySEC, HK SFC and UK FCA and employs over 500 talents across the globe blending trading and technology skill sets. We are growing our international operations in Europe and therefore looking for established sales professionals who are “hunters” and passionate to offer truly unlimited investment opportunities for existing clients and willing to prospect new markets. SENIOR SALES & RELATIONSHIP MANAGER Location: Bulgaria (Fully remote) Reporting to: Regional Sales Director JOB DESCRIPTION:...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. THE TEAM The department provides technical support for all solutions provided by Kyriba. Globally the team provides client technical support to 2000+ clients. THE ROLE The Senior Support Consultant will be the key contact for supporting, troubleshooting and resolving queries for high complexity functional cases, focusing on Kyriba’s financial modules (cash / payments / financial transactions / accounting / risk / etc.) to ensure that client issues are resolved in a clear, concise and timely manner through phone, email or service portal tool. Technical Support Develop and apply product knowledge of Kyriba in order to provide clear and concise resolutions to complex client enquiries Using soft skills to providing superior service that clients would rate as good or excellent Troubleshoot issues and provide clearly...
26/10/2021
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. THE TEAM The department provides technical support for all solutions provided by Kyriba. Globally the team provides client technical support to 2000+ clients. THE ROLE The Senior Support Consultant will be the key contact for supporting, troubleshooting and resolving queries for high complexity functional cases, focusing on Kyriba’s financial modules (cash / payments / financial transactions / accounting / risk / etc.) to ensure that client issues are resolved in a clear, concise and timely manner through phone, email or service portal tool. Technical Support Develop and apply product knowledge of Kyriba in order to provide clear and concise resolutions to complex client enquiries Using soft skills to providing superior service that clients would rate as good or excellent Troubleshoot issues and provide clearly...
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - Portoguese speaking to join our team and help spread our message. Responsibilities: Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can...
26/10/2021
Full time
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - Portoguese speaking to join our team and help spread our message. Responsibilities: Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can...
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - English speaking to join our team and help spread our message. Responsibilities: Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be...
26/10/2021
Full time
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria! We’re currently looking for a Customer Support Specialist - English speaking to join our team and help spread our message. Responsibilities: Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be...
About Crypto.com We are Foris Europe - the operational power of Crypto.com. Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives. The Real-Time Analyst will monitor, analyze and be responsible for monitoring all queues in real-time ensuring KPI goals are being met within the team. Responsibilities: Responsible for monitoring all queues in real-time ensuring KPI goals are being met. Intraday reporting on the current day’s performance. Monitors and manages agents’ working schedule adherence and productivity, makes necessary updates Maintains a daily/weekly tactical plan according to volumes in all lines of business. Understands the numbers in-depth, validates the data to ensure accuracy. Participates in ad-hoc projects as directed by the line manager. Acts with integrity, honesty, and...
26/10/2021
Full time
About Crypto.com We are Foris Europe - the operational power of Crypto.com. Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives. The Real-Time Analyst will monitor, analyze and be responsible for monitoring all queues in real-time ensuring KPI goals are being met within the team. Responsibilities: Responsible for monitoring all queues in real-time ensuring KPI goals are being met. Intraday reporting on the current day’s performance. Monitors and manages agents’ working schedule adherence and productivity, makes necessary updates Maintains a daily/weekly tactical plan according to volumes in all lines of business. Understands the numbers in-depth, validates the data to ensure accuracy. Participates in ad-hoc projects as directed by the line manager. Acts with integrity, honesty, and...
About Crypto.com We are Foris Europe - the operational power of Crypto.com. Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives. As a Customer Experience Team Leader, you understand how tremendously important that role is for the Company’s global image, therefore you strive for excellence in handling all the incoming inquiries and for constantly exceeding, instead of just meeting customers’ expectations. Thus, bearing and showcasing the highest standards in Customer Care, expected from a global financial institution, will be your goal and never-ending task. Responsibilities: Perform the basic management responsibilities, so that the CS function can be carried out normally, without interruptions; Inform, advise and monitor team members, who provide customer service, in the processing of...
26/10/2021
Full time
About Crypto.com We are Foris Europe - the operational power of Crypto.com. Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives. As a Customer Experience Team Leader, you understand how tremendously important that role is for the Company’s global image, therefore you strive for excellence in handling all the incoming inquiries and for constantly exceeding, instead of just meeting customers’ expectations. Thus, bearing and showcasing the highest standards in Customer Care, expected from a global financial institution, will be your goal and never-ending task. Responsibilities: Perform the basic management responsibilities, so that the CS function can be carried out normally, without interruptions; Inform, advise and monitor team members, who provide customer service, in the processing of...
PayBright, an Affirm company, provides affordable and transparent installment payment plans to Canadians at checkout. As one of Canada's fastest-growing fintech companies, we partner with thousands of domestic and international retailers like Hudson's Bay, Samsung, Sephora, Wayfair, and eBay to offer flexible payment plans to consumers – both in-store and online. In January 2021, PayBright was acquired by Affirm, one of the leading payment solutions providers in North America and a pioneer in our industry. In addition to being aligned on nurturing a diverse and supportive work culture, both PayBright and Affirm believe in the continual innovation of financial products that meet the needs of the modern consumer in the US, Canada, and beyond. We are a remote-first, diverse, and growing team of over 200 people, with a physical office located in downtown Toronto. Visit us at paybright.com to learn more! We are looking for a Bilingual Customer Experience Specialist to join our winning...
26/10/2021
Full time
PayBright, an Affirm company, provides affordable and transparent installment payment plans to Canadians at checkout. As one of Canada's fastest-growing fintech companies, we partner with thousands of domestic and international retailers like Hudson's Bay, Samsung, Sephora, Wayfair, and eBay to offer flexible payment plans to consumers – both in-store and online. In January 2021, PayBright was acquired by Affirm, one of the leading payment solutions providers in North America and a pioneer in our industry. In addition to being aligned on nurturing a diverse and supportive work culture, both PayBright and Affirm believe in the continual innovation of financial products that meet the needs of the modern consumer in the US, Canada, and beyond. We are a remote-first, diverse, and growing team of over 200 people, with a physical office located in downtown Toronto. Visit us at paybright.com to learn more! We are looking for a Bilingual Customer Experience Specialist to join our winning...
Opy USA is part of the Openpay Group Family (ASX: OPY). We are an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Available in Australia, New Zealand, and the UK, we are launching in the US where we will help people pay smarter pay for the things that matter most: from healthcare to pet care, from remodeling and maintaining a home, to education and buying and maintaining a car and more. In doing so we’re changing the way people pay, for the better, and we’d love you to join us in our mission. You will have a rare opportunity to join both an established business – one with over 500,000 active customers and 3,400 participating merchants - while at the same time getting to be part of something brand new as we stand up our US business to supercharge our growth. As a result of growth, we are now seeking a Success Partner to join our US Customer Success & Engagement team. The Success...
26/10/2021
Full time
Opy USA is part of the Openpay Group Family (ASX: OPY). We are an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Available in Australia, New Zealand, and the UK, we are launching in the US where we will help people pay smarter pay for the things that matter most: from healthcare to pet care, from remodeling and maintaining a home, to education and buying and maintaining a car and more. In doing so we’re changing the way people pay, for the better, and we’d love you to join us in our mission. You will have a rare opportunity to join both an established business – one with over 500,000 active customers and 3,400 participating merchants - while at the same time getting to be part of something brand new as we stand up our US business to supercharge our growth. As a result of growth, we are now seeking a Success Partner to join our US Customer Success & Engagement team. The Success...
Coinbase has built the world's leading compliant cryptocurrency platform serving over 68 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in...
26/10/2021
Full time
Coinbase has built the world's leading compliant cryptocurrency platform serving over 68 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in...
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth in Europe and APAC. The Role Provide friendly and efficient service to our customers via Omni-channel (live chat, email and phone call.). Be a first point of contact to handle and resolve customer complaints. Compose thoughtful and accurate messages or customize prepared responses to customer inquiries. Constantly verify documents submitted by clients within specific regions on hourly basis Research information and troubleshoot problems using available resources. Proactively and independently work to meet targets and goals set by the supervisor. Perform other ad hoc tasks assigned by the manager. Ideal Profile This position will eventually require the candidate to be...
26/10/2021
Full time
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth in Europe and APAC. The Role Provide friendly and efficient service to our customers via Omni-channel (live chat, email and phone call.). Be a first point of contact to handle and resolve customer complaints. Compose thoughtful and accurate messages or customize prepared responses to customer inquiries. Constantly verify documents submitted by clients within specific regions on hourly basis Research information and troubleshoot problems using available resources. Proactively and independently work to meet targets and goals set by the supervisor. Perform other ad hoc tasks assigned by the manager. Ideal Profile This position will eventually require the candidate to be...
