187 Forex & Fintech Customer Service jobs

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements...

Admiral Markets is now looking for a Client Advisor for its French-language desk.   Responsibilities: Customer support by phone, email and chat Resolving customer requests Customer portfolio tracking Customer support on the site chat, with Teamviewer and by phone Incoming and outgoing calls with prospects and customers Close collaboration with customer service and management Ability to be a force of proposal and have an innovative mentality Enjoying sales and customer advice Achieving and exceeding the goals set The ideal candidate must have an impeccable level of French, knowledge of trading and forex (compulsory), sales experience or customer service, current level in English, excellent team spirit and sales at heart.   We offer: Full-time or freelance work Remote work option Competitive compensation based on your level of experience (variable fixed) Opportunity to learn a lot and grow in your career...

Description We are looking to expand our Amsterdam team with an entrepreneurial, client focused and dedicated Relationship Manager. In this broad role you will be in close contact with your clients and build a strong relationship. We offer you a challenging job in an informal, ambitious, and changing environment where we need your pioneering spirit. We work in small teams, where personal development is encouraged. You will constantly be looking for opportunities to grow and expand our business and ensuring Payvision’ s merchants and partners receive high quality service. We are looking for someone with a FinTech oriented mindset and excellent networking and negotiation skills. Besides that, you have strong time-management skills and a pro-active and optimistic mentality. You are result driven and have an eye for market trends. Does that sound interesting to you? Come and join us, the deadline to respond on this vacancy is February 4th ! About Payvision Payvision lives...

PAGONXT is looking for a CHANNEL STRATEGY & CUSTOMER EXPERIENCE based in our MADRID office.   WHY YOU SHOULD CONSIDER THIS OPPORTUNITY   Santander employees work every day to help millions of people and businesses prosper, this is the Santander Way. The idea that our actions can have a positive impact on customers, employees, shareholders and the communities we serve.  To further deliver on our vision, we’ve recently launched a new autonomous company that will comprise our most disruptive payments businesses, creating one of the largest private fintech companies in the world.   This new company will help bring instant digital payments to everyone, everywhere, via a focus on three distinct business verticals:   1) Merchant Solutions: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader. 2) Trade Solutions: our vision is to deliver fast, efficient trade finance, supply chain and FX payments solutions...

LMAX Global is an FCA regulated Broker and is part of the LMAX Exchange Group, a global financial technology company. LMAX Global offers brokers and professional traders the ability to trade on the LMAX Exchange central limit order book, offering tight spreads on streaming firm liquidity from top tier banks and proprietary trading firms. LMAX Global enables clients to trade over 100 instruments (including FX, indices, commodities, crypto CFD) anonymously in a regulated, rules-based trading environment. Clients benefit from pre and post-trade transparency, no 'last look’ rejections, exchange quality execution in strict price/time priority and a fair, level playing field regardless of status, size or activity levels. LMAX Global delivers access to LMAX Exchange global exchange infrastructure, including matching engines in London, New York and Tokyo. Position: Client Support - FX Trading Location: London, W11 4AN Job type: Full Time, Permanent Salary: £25 to £30K...

Who We Are Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and...

Help us transform the global payments landscape! Glad to meet you, we are SaltPay! We are not just a Fintech company; we develop people by giving autonomy and responsibility to challenge the status quo in order to be the main actors of the change we want to bring to the market. We are a company made by entrepreneurs, not employees. We empower our merchants by enabling the services that will allow them to accelerate their business. Our understanding comes from the powerful relationships we cultivate with them. We are always looking for people better than us to join our team, disrupt payments and revolutionize commerce in Europe. The goal, we share; the mission is one. But at the end of the day, we are just people trying to help other people. The Global Sales team is the heart of our sales organization. They drive revenue and help the company reach its goals! The sales team is in charge of making sure everything runs smoothly with our sales agents; they also help setting...

About Libertex Group Libertex is an international financial services group specializing in online trading and investment. It was founded as a brokerage firm in 1997 and has since grown into a diverse group of companies, brokers, dealers, educational and IT-development centers which allows the group to operate globally, target 27 countries and serve clients from 120 countries. Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, crypto, stocks, CFDs, futures, funds and indices. What Will you do: Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product inquiries Key Skills Required: Proven experience in similar roles Native Spanish speaker Highly proficient in spoken and written English Working experience in a similar position in the financial sector it’s valuable Availability to work from...

CloudBest manages international projects across diverse industries including FinTech. Our expert teams provide support within areas such as software development, content creation, customer support, marketing, automotive, business development for clients around the world. Join our team and develop with us in international structures as: If You Are a Person, Who Is tired of being bored and repeatability at your current work and you would like to change something; Is proactive, and is looking for interesting solutions and likes to create new things; Likes a modern working environment with a start-up culture; Is a team player and likes to work in a dynamically changing environment. And your professional profile is relevant to the following skills: Native Turkish eligible to work in Poland; Fluent spoken and written English, at least C1; At least 2 years’ experience in a similar position; Very good knowledge of MS Office;...

Description Our Mission Wagestream is the global leader in Earned Wage Access (EWA). We provide an income streaming solution for employers to give employees instant access to their earnings, and prevent them ever having to go into debt between pay cycles. We were founded for a social purpose to reduce the poverty premium. We believe the monthly pay cycle is fundamentally broken and unfair to employees, and that we can fix it. We know financial services are better served through the employer, and have built a set of tools [track, stream, save, learn], that boost the financial resilience of a workforce and have a measurable and proven impact on employee retention and productivity. We love our clients and do everything we can to support them. We already help 350,000 employees access their income when they need it, across some of the largest organisations in the UK including the NHS, Bupa, Holland & Barrett, Stonegate Pubs and Rentokil. In July 2020, Wagestream raised...

CS Technology and Tools Manager (Kuala Lumpur / Beijing) What You’ll Be Doing: · Create a comprehensive CS technology and tools strategy and roadmap to support our Effortless Customer Experience strategy, and improve service and operational efficiency; · Be the primary owner & administrator of all CS Platforms and Tools and evaluate new platforms and tools to improve the CS workflows to enable improvements in the speed and quality of support; · Be the day to day contact for CS vendors; · Analyze support workflows and make suggestions to improve efficiency and effectiveness; · Partner with product and engineering teams to provide input into product changes relating to the customer service department; · Partner with product and engineering teams on any new platform or tool integrations; · Project manage the design and rollout of new support channels and service offerings; · Work closely with CS Leadership to help define and...

Job Descriptions: Support and monitor the development, implementation and maintenance for Chatbot & database Prepare MIS Team tracking report, prepare UR & UAT (for system enhancement), handle problem log reporting, etc. Work closely with a wide range of stakeholders including business owners, marketing, products, fintech and back-end developer to plan, develop and deliver quality services through digital channels. Review and identify customer journey of the digital solutions and formulate strategy to enhance customer experience Conduct feasibility studies, industry benchmarking whenever necessary Conduct any other ad-hoc tasks assigned by the team head from time to time Requirements: Degree holder in Business Administration, Computer Science, Information System or a related discipline Minimum of 3 years of experience in banking industry with digital project management and implementation preferred Good knowledge in technology trend and digital industry...

This role can be located anywhere in the United States. What does a great Account Manager do? The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned Precision clients. They are responsible for managing and developing operational relationships for their assigned clients; taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. This role partners with the Account Executives to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references. Key Accountabilities Utilize consultative approach to demonstrate our dream to maximize...

Description Who we are: Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at...

In order to port over the next billion people into a secure and open financial system, you’re going to need a network of applications that connect to the fiat world… Wyre’s APIs make that happen. Our mission is to empower fintech projects to execute on their vision by offering them secure access to the largest financial network in the world (the Wyre Network). To accomplish this mission, we’ve built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, BRD) to offer the best way to convert card payments into crypto, and (2) our flexible APIs (Transfers API, Custody API, Users API), allow project to build e-wallets, merchant processing services, and money transfer platforms from the ground up. We focus on compliance, licensing, regulatory, liquidity and payment processing aspects so our partners can do what they do best, creating amazing...

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise...

Ready to shape tomorrow? Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.  About the role... Reporting to the VP Banking, the Relationship Manager is responsible for managing strategic bank supplier partnerships around the world. Our bank and payment providers are critical to Currencycloud’s success, providing the rails on which we operate in more than 40 countries around the world. This role is to actively manage these relationships, ensuring strong, enduring, and mutually profitable growth of Currencycloud and our partners. The role works closely with other functions across the business, including Sales, Product, Operations, Compliance, Strategy, and Finance. The details... Relationship management: Build and maintain an excellent...

At gohenry, it is our product teams that turn our vision into reality. Each product team is responsible for executing a strategy which is core to that vision, from growth, through financial pillars, financial literacy, family network, payments and more. Product teams are cross-functional, with their own design and tech resources, so each team can work as a mini-startup to independently execute and measure the success of their strategy. We are currently expanding our product teams to provide scalability while retaining agility as we grow our business rapidly in both the UK and US The role As Product Manager – CRM Engagement, you will be responsible for managing a small team to deliver a highly data-driven customer onboarding, engagement and retention program, for both the US and UK, to ensure that each gohenry user receives maximum value from our product in a tailored way. Reporting to the Head of Product & Design, you will work closely with other Product Managers to...

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. Right now we’re funding over $3 billion in home loans per month We’ve funded over $14 billion in loans and $3.5 billion in insurance We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020 Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity We were listed to Forbes’ FinTech 50 2020 And #15 on the 2020 CNBC Disruptor 50 We’ve secured over $254 million from our investors to date Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a...