202 Customer Service jobs in Forex & Fintech

The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their careers in FinTech in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers. The Role Our IT Operations Support Agent plays an important role at Pepperstone by monitoring the business-critical IT systems, including our Website, Client Area and Trading Systems and will be able to provide Tier 1 escalation and operational support to the...

Do you want to be a part of creating an incredible atmosphere for both our customers and employees? We’re now looking for Norweigan and Swedish-speaking Customer Operations Advisors to be a part of our Payments team within Customer Operations. As a Customer Operations Advisor, your primary task is to deliver an outstanding experience for our customers. Customer Operations is on an exciting journey, currently setting the structure for future growth and development. Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products. What you’ll do: Be responsible for creating and generating a WOW experience for Qliro's customers on the nordic markets, primarily in Norwegian and Danish Manage incoming customer service...

Joompay is a fintech service for daily financial transactions in Europe. Joompay’s mission is to help people to control their expenses and save money. We operate from our Luxembourg headquarters under our own financial license. Joompay is one of the key businesses of Joom, international group of e-commerce and fintech companies that was founded in 2016 in Latvia. Joom also includes four other businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany; Joom Logistics, a business that provides logistics, technology and infrastructure services for cross-border eCommerce; JoomPro, a platform for cross-border wholesale trade. Joom offices are located in Latvia, China, Hong-Kong, the USA, Germany, Russia, and Luxembourg. Currently our Joompay team consists of about 50 people, so we are looking for energetic and responsible specialists to build the company core. We want all the team members to add their unique value to...

TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 300 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 4 million of them, and counting. Our Customer Support Team: We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of...

Job Title: Customer Success Manager Location: Cardiff/London/Remote What we are looking for: We are looking for a Customer Success Manager to be part of our Customer Success team sitting within the wider Operations function. You will be a key member of our talented, ambitious and commercial team; responsible for retaining and expanding customers proactively across all of Sonovate’s product offerings. Whilst our technology is undergoing a market-shattering evolution, you will be delivering various tactical management and work requirements that are needed to make our customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. In this dynamic role, you will be supporting Sonovate’s ambition to grow globally. Key Responsibilities: Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity by working with all other relevant team members...

The Fenergo Customer Support Team is responsible for working with our client’s IT teams to help, guide and provide support for complex production issues with the Fenergo application. Description: Manage the day to day activities of the Customer Support Team Set goals and monitor goals for team members Hire, retain and develop team members Act as point of escalation for customers in all matters related to support Drive SLAs and KPIs defined for Support Build strong relationships with the SaaS Engineering team in order to resolve customer issues in a timely manner Meet with customers regularly to provide an overview of their support tickets as well as key Help driving support strategy including the definition of KPIs, tools, etc… Create and Review dashboards in order to meet customer as well as internal reporting requirements Own customer escalated issues and drive them through to resolution Work with the Customer Support Dev Team to agree timelines for resolution and...

Silverfin Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers Recognised as an industry leader, we have picked up many accolades, including In 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years. Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues. The Role As a Customer Success Manager, your main responsibility is to expand the...

Job Description About us: Join us at this pivotal time for an exciting challenge to shape fintech’s future. Oval has always worked following two key principles: financial innovation and inclusion. We are still led by them and now have an expanded team and powerful new technologies. Oval was founded in 2016 and has helped tens of thousands of people learn how to take control of their finances – from their spending to their saving and investment habits - with our award-winning app. Thanks to the integration with ETX Capital, now called OvalX, a leading global financial services firm with a long legacy in the financial markets, our users will be able to access a variety of investment opportunities such as global CFD markets that include forex, commodities, shares, and cryptocurrencies. Spread across three offices in the UK, Italy, and Cyprus, we are one global team of 220+ people with a unified vision for the future of finance. We are currently looking for talented people keen...

Do you have a thirst for winning and an ambition to be the best Account Manager in the Fintech industry? Then look no further, as this might be exactly the challenge you are looking for. We offer you the chance to use your talent where it matters and be a part of a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network. The position and why we need you At Banking Circle we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand. To support that and our exciting growth journey, we are looking to hire an experienced and energetic Account Manager to be the ‘owner’ of an allocated client portfolio and maintain full...

About Salary Finance Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We have a team of 200 brilliant and passionate colleagues in 3 countries and have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to-date. We have won over 70 awards for our work, including MoneyAge's Consumer Champion of the Year, Prince Charles' BITC Responsible Business of the Year, and the Global Impact Award from Sadiq Khan for our US growth. We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan...

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris or Luxembourg . What you'll be doing Provide Top-Notch Customer Support via telephone, web-form, email and chat Respond to customer compliance, finance, fraud, technical and commercial inquiries and more Troubleshoot varying degrees of different problems Organize, plan, and prioritize workload, and complete other assigned special projects as needed Educate customer on the use of our API and product Accurately document and update records in required systems Build customer loyalty through exceptional customer service Contribute ideas on ways to improve products and services Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.) Perform additional duties within the department as needed Qualifications...

ABOUT LULALEND Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process. Lulalend was founded because there is an underserved market for access to funding that the banks and other lenders overlook. We innovate in order to significantly reduce this credit gap - directly assisting our economy and job creation on a grand scale. So, by joining our team you’re helping businesses stay open, grow and offer more job opportunities. Yay you! Lulalend is a one of a kind business – literally. There is no-one in South Africa doing what we’re doing yet, because we’re awesome! OUR VALUES Collaborative - we’re a clan and work together as a team, always towards a common goal Committed - we’re accountable and follow through no matter the challenge Curious - we...

Chinese Speaking Customer Service Executive - Hongkong office We are looking for someone who will provide excellent customer service to our clients and will be able to resolve customer queries in the most efficient turnaround time. Responsibilities Providing excellent inbound/outbound support via phone, live chat, and emails; Building lasting relationships with clients on chats; Liaising with multiple departments to assist in resolving customer queries; Dealing with technical trade queries regarding the trading platforms, including analysis and investigations of trades. Handles and resolves customer complaints. Treat complaints thoroughly and investigate them sensitively to reply on time. You must be: Passionate about serving clients with the best of the industry standards; Fluent in Mandarin (speaking, writing, reading), also English communication skills; Computer literate and comfortable in solving technical issues across various software programs/applications;...

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam. The Startup Account Management team works at the cutting edge of fintech by partnering with founders and developers who are building the next generation of fintech services. As a Startup Account Manager, you’ll work with hundreds of early stage companies and be integral to their...

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind. eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant. What will you be doing? Provide first level support to the company’s clients by chat, e-mail and phone. Receive requests for assistance and support and respond with...

About Tic:Toc Faster. Smarter. Simpler. Tic:Toc is a world-leading fintech company based in Adelaide. We use technology and Explainable Artificial Intelligence (XAI) to reimagine financial services processes and create superior experiences for our customers. And we’re growing fast. You will find an environment waiting for you that is creative, friendly and a lot of fun. We are passionate about what we do, and are committed to fostering teams that are inclusive and diverse. Tic:Toc expects and supports you to challenge traditional thinking and take risks. We are straight-talking and our team is full of bold, brave and energised talent. The position This Infrastructure Support role reports to the Service Desk Team Lead in a small but fast-growing team. If the below describes you then you could be exactly who we’re looking for: You love helping people and get a kick out of fixing problems. You relish the opportunity to be part of an IT team that adds real value to the...

ABOUT THE ROLE ADSS is a successful retail and institutional brokerage based in Abu Dhabi with operations in the United Kingdom. The company is currently undergoing a multi-year transformation to become a faster growing, purpose-led, AI-driven enterprise that delivers market-leading personalized content, propositions and experiences to traders. To reinforce client-centricity the company structure, technology and operations are being redesigned alongside the crafting of a high-performance culture underpinned by a new set of core values which are about to be launched. The objective is for ADSS to become a dynamic and innovative, trusted market leader as measured by feedback from clients, talent, shareholders and competitors. This role will mainly be responsible for the support and maintenance of all Trading Applications and developing and implementing tools for automating key software engineering processes such as monitoring, continuous integration, testing, environment...

Who are we? Satago is a leading Fintech player and offers a unique cashflow management solution designed to help business owners get on with growing their businesses and forget about their cashflow problems. We provide innovative credit control and risk tools and are the pioneers of on-demand business finance. We are in an exciting growth phase and are looking for enthusiastic and creative individuals who want to make a difference and help us disrupt the status quo. We're a hard-working group who enjoy overcoming hurdles and building awesome tools for our customers. We are passionate about: Innovation Empowering and inspiring people Understanding customer needs Integrity and Transparency Diversity and Inclusion What: You will prioritise and triage support issues and tickets based on their complexity, investigating the cause of the issue and where possible providing the support teams with solutions for issues. The role will suit a technical...

We are seeking career minded, experienced and motivated individuals for full-time position in the Operations department in our Sofia office, which was established in 2012. This role is primarily focused on conducting KYC and back office transaction processing. Note that direct customer communication will be limited to email correspondence and the role will not require you to provide chat or phone support. Primary responsibilities (not limited to) Processing and activating new currency trading accounts Reviewing client applications and supporting documentation Back office operations: Processing account maintenance requests and transactions (withdrawals, transfers, deposits) Posting deposits (credit card, wires, online checks) Customer service and correspondence (primarily via email) Projects and miscellaneous assignments Requirements Fluency in French (written and verbal) Fluency in English (written and verbal) Good communication skills Team player willing to...

CRM Manager (NYC/Hybrid) A universe of opportunities, open to you.     Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!   Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.   What You’ll Be Spending Your Time On We’re looking for an experienced CRM Manager to join our Customer Retention and Marketing Ops team. In this role, you will be conceiving, planning, and managing communications through multiple channels to our customers. As one of the first members of the Customer Retention team in the Americas, you will be working...