214 Customer Service jobs in Forex & Fintech

About Starling Bank At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. About the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling...

Leanpay (www.leanpay.com) is a 8 year old scale-up Fintech company with a presence in three markets: Slovenia , Romania and Hungary , fulfilling a mission to enable customers to pay for any product or service in installments in any shop and through any channel in just a few clicks. Leanpay ensures immediate response, with no worries about paperwork, no waiting or in lines in the bank, and no need for credit card or other financial product onboarding. Digital Point-of-sale Finance (“ dPOSF ”) and Buy Now Pay Later (“ BNPL ”) are the hottest trends in Fintech. Currently, Leanpay is a dPOSF & BNPL market leader in Slovenia and is working hard to be at the forefront of that trend in Central and Southeastern Europe. A great milestone was achieved this 2024 year when Leanpay secured €10M in Series B Funding . It will enable us to solidify our market leadership in Slovenia , scale our operations in Romania and Hungary , continue to roll out innovative services, and...

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000 + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system . The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service. EXCITED YET? Keep reading to discover more about this opportunity! Responsibilities And Key Activities Supporting...

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products - you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

About Unlimit Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the ever-changing financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take advantage. About The Job A Customer Service Officer is responsible for overseeing and managing the processing of payments in an organisation. This role involves a combination of financial oversight, compliance, and administrative duties. Responsibilities: Review and Approval of Payments: Examining and approving incoming, outgoing and internal payments, ensuring they are accurate and comply with company policies and procedures Compliance and...

Met jouw frisse blik en leergierige houding weet je duidelijke antwoorden te geven, vragen goed uit te pluizen en snel het vertrouwen van klanten te winnen, zodat iedere klant zich gehoord voelt. Ook denk je graag mee over hoe we onze manier van werken kunnen verbeteren. Sta jij aan het begin van je carrière en ben je klaar om te groeien in een klantgerichte rol? Lees dan snel verder en solliciteer op de vacature Junior Customer Service Representative! Wat ga je doen als Customer Service Representative? In deze rol ben jij het eerste aanspreekpunt voor onze klanten én collega’s. Je leert snel schakelen tussen systemen en klantvragen, en begrijpt dat een bellende klant snel geholpen wil worden. Samen met je team zorg je ervoor dat elk contactmoment soepel verloopt en dat de klant zich welkom voelt. Naast klantcontact leer je ook hoe je klantinformatie en bestellingen zorgvuldig vastlegt in onze systemen. Je denkt mee over betere oplossingen, gaat professioneel om met feedback...

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for Customer Service Specialists with Italian to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: As a Customer Support Specialist with Italian , you will support Italian-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you'll do: Communicate via various channels with our...

Company Description VT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future. Role Description • Responsible for opening accounts processing. • Assisting clients worldwide through live support (Facebook, Line official, Etc.) • Supporting clients with technical and troubleshooting issues. • Responsible for communication and coordination with different departments. • Preparing a proper document including translating documentations. • Other tasks as assign. Qualifications Fluent...

Description Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success, and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. In Greece we conduct business through EDPS , which is one of the leading FINTECH companies in Greece specializing in Payments Processing and Advanced Payment Solutions. Our goal is to be the go-to solution for large retailers across all sectors and offer cutting edge technology in order to accept and process electronic payments on both physical location (POS) and eCommerce environments. For...

Description eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here . In 2024, etoro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector. We...

Overview Customer Service Specialist Join StoneX Bullion GmbH – A Global Leader in Precious Metals StoneX Bullion GmbH, part of a Fortune 100, Nasdaq-listed company , is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence , we offer a dynamic and international work environment where innovation and collaboration thrive. By joining our team, you’ll work with talented professionals from diverse backgrounds, covering multiple languages to support our customers across different countries. This role offers career growth, skill development, and opportunities for travel , making it an exciting step for anyone looking to advance in a global organization. Responsibilities Your Role as a Customer Service Specialist As a Customer Service Specialist ,...

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and...

At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization ? This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn. About the team The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox. Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening. Meet...

Who We Are Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer credits. But we aim higher. New markets, new tools, new products and new ways of improving people’s financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for a Operations agent - Full time. What You Will Be Doing Being an Operations Agent - Full time at our company makes you the core in our operation. Your mission focuses on two major areas: Analyzing and evaluating more complicated customer applications to deliver suitable offers. Handling communication with customers via email, phone, chat and social media. We are truly passionate about being on...

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees. As we continue shaping the future of payments, we are looking for an experienced Customer Support Specialist with Portuguese to join our growing team. As a Customer Support Specialist with Portuguese , you will support Portuguese-speaking clients by delivering prompt, accurate service and resolving inquiries across various channels. You'll ensure regulatory compliance, assist with onboarding, and strengthen our brand through exceptional customer experience. What you bring: Communicate via various channels with our Portuguese-speaking customers, providing information regarding our products and...

Leanpay (www.leanpay.com) is a 8 year old scale-up Fintech company with a presence in three markets: Slovenia , Romania and Hungary , fulfilling a mission to enable customers to pay for any product or service in installments in any shop and through any channel in just a few clicks. Leanpay ensures immediate response, with no worries about paperwork, no waiting or in lines in the bank, and no need for credit card or other financial product onboarding. Digital Point-of-sale Finance (“ dPOSF ”) and Buy Now Pay Later (“ BNPL ”) are the hottest trends in Fintech. Currently, Leanpay is a dPOSF & BNPL market leader in Slovenia and is working hard to be at the forefront of that trend in Central and Southeastern Europe. A great milestone was achieved this 2024 year when Leanpay secured €10M in Series B Funding . It will enable us to solidify our market leadership in Slovenia , scale our operations in Romania and Hungary , continue to roll out innovative services, and...

At Slimpay, a Trustly company, we simplify how the world pays. Connecting 9,000+ leading brands with millions of customers, we lead the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. Our cutting-edge technology and the ingenuity of our people fuel our revolution.  About the Customer Success team Our Customer Success team is the voice of our merchants, acting as passionate advocates dedicated to ensuring exceptional experiences with Trustly and SlimPay. We're a collaborative and supportive group that thrives on teamwork and open communication. We're committed to understanding our customers' needs, proactively finding solutions, and building lasting relationships that contribute to their success and our...

Description Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success, and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. In Greece we conduct business through EDPS , which is one of the leading FINTECH companies in Greece specializing in Payments Processing and Advanced Payment Solutions. Our goal is to be the go-to solution for large retailers across all sectors and offer cutting edge technology in order to accept and process electronic payments on both physical location (POS) and eCommerce environments. For...

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and...

Please note that French reading and typing is a must Job Description: Assist clients on all inquiries via live chat or email Ensure efficient and excellent customer service experience provided Be well equipped with the Company's platform/product including keeping abreast of general market conditions Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time. Continuously seek improvement to enhance team’s performance and work efficiency including overall work process Requirement Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity Minimum diploma in business administration or business management with...