163 Forex & Fintech Customer Service jobs

Remote Team Lead (with English and Portuguese languages) IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this achievement. Throughout six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Over these years we have evolved from a small start-up into a large company with an overall amount of 200 employees in St. Petersburg and Limassol. What is the Customer Support Department in IQ Option? It is a large, professional team of Customer Support specialists. We speak 20 languages and help our users to understand all the peculiarities of trading. And now we are looking for a future teammate who will make our customer service even better. You will work in 5\\2 schedule (8:00am - 16:30pm, GMT+3, Moscow time. Weekends are not fixed) Chats serve as our...

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. IronFX is operating under of multiple of reputable licences (UK, Australia, Cyprus, South Africa), brands and offices around the world. What we offer? Attractive remuneration package based on candidate's experience and skills In house cafeteria / catering available Participation in the Company's Group Medical Scheme Participation in the Company's Discount Scheme Training and Development opportunities Job Description: Provide support to customers via telephone, email and live chat Resolve client queries and provide support when required Be the liaison between client’s requests, customer service and back office operations Offer support to the Account Managers Ensure that all client’s requests are processed on time with no delays Provide a quality customer support during the account opening stages as well as...

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa), brands and offices around the world.   Job Description: Participate in the quality checks before a new release is live Do regular checks to ensure websites’ links functionality and other deficiencies Identify gaps in the existing systems and provide gap analysis to the relevant stakeholders, to ensure a satisfactory user experience through fixes and new developments Follow up with the stakeholders are involved in projects to ensure that there is a progress according to the business requirements Provide ongoing feedback for improvements through a competitor’s analysis Identify customers’ needs and gaps in company’s websites and recommend new topics Develop and maintain product and industry knowledge Review, edit and...

Global Kapital Group (FC Arsenal Sponsors - Fintech Headquartered in UK) looking for CRM Communications Specialist in Istanbul office!!!  Global Kapital Group was established in 2010 in UK and has grown in a mere 10 years to a global financial services company, with offices currently across 18-countries and a total workforce of over 1,500 people.  Brokerage division holds several brokerage licences across the world through its joint ventures and partnership companies. With over 300+ million total executions and $1,2 Trillion annual transactions volume so far, GKG has become one of the best-known brokers in the world. Skills and qualifications:  Bachelor’s degree At least 2+ years hands-on CRM, campaign management, marketing experience (in-house or agency) - preferably with experience in the communication channels (email, SMS, web push, etc.). Familiarity with tools such as Emarsys, Insider, Euromessage is a strong plus. Excellent analytical,...

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About The Department The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance...

About Aspire: Aspire is the #1 All-in-one financial operating platform for businesses in SouthEast Asia. With a mission to reinvent banking for a new generation of entrepreneurs and business owners, Aspire is building a platform that offers what financial products our customers need, how they need it. Founded in 2018 by former Lazada founders and executives, Aspire has successfully raised USD 40M from world-class investors and financial partners such as Y-combinator and others. It has partnered with leading financial firms like Visa and Wise to power its solutions. In 2020, we were awarded as the #1 Hottest Startup by Singapore Business Review and Startup Award by TechNode Global ORIGIN Awards. Currently, we have ~150 employees across offices in Singapore, Indonesia, Vietnam, Thailand. You will be amazed and energized by the diverse backgrounds of our people. We are a team made up of ex-entrepreneurs, ex-founders and high-achievers who want to make an impact yet always...

In order to port over the next billion people into a secure and open financial system, you’re going to need a network of applications that connect to the fiat world… Wyre’s APIs make that happen. Our mission is to empower fintech projects to execute on their vision by offering them secure access to the largest financial network in the world (the Wyre Network). To accomplish this mission, we’ve built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, BRD) to offer the best way to convert card payments into crypto, and (2) our flexible APIs (Transfers API, Custody API, Users API), allow project to build e-wallets, merchant processing services, and money transfer platforms from the ground up. We focus on compliance, licensing, regulatory, liquidity and payment processing aspects so our partners can do what they do best, creating amazing...

Employee Applicant Privacy Notice Who We Are Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role Third Party Relationship Management at SoFi has a high level of interaction with internal and external parties. This role will manage the relationship with BPO providers to the customer service contact center, and other critical vendors that support the Money and Credit Card businesses. This role will be responsible for...

The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven. We're a team who do things a little differently: we're a global fintech that was born digital, nimble, connected and united in our purpose to truly support every one of our customers' quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress - for our traders and for ourselves. We possess a unique organizational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.  The Role Our Customer Service Champion will support our clients in the world of Forex, CFDs and related services. Working in a proud and friendly team, you will make a tangible impact with our global clients every day by providing pre and post-sales inbound and outbound support to...

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements...

Main Duties and Responsibilities Assisting clients in a friendly, helpful manner via Live Chat, telephone and email Educating clients in the company's platforms, trading products, account opening/deposit/withdrawal procedures Analyzing and investing trades Maintaining the company's high standard of client communication Working as part of a team to ensure department KPI's are met, particularly with regards to response times and client satisfaction levels Handling complaints professionally and courteously  Flexible with work hours including weekends Requirements Fluent in verbal and written English to business standard  Enthusiastic and "can do" approach to customer service Ability to remain calm and focused in a fast paced environment Previous experience of at least 6 months in a similar role is considered an advantage  Abroad understanding of financial markets and trading, preferably with foreign...

Your Mission The Relationship Manager [Forex / Crypto vertical] is responsible for managing a portfolio of Tier 1 & 2 Forex / Crypto operators with the objective of building and maintaining strong relationships that are mutually beneficial to all parties. The Relationship Management role acts as a single point of contact for the customer and liaising collaboratively across a variety of internal functions. The primary objectives are to build relationships, maintain client satisfaction levels, add value for our clients, develop Nuvei brand and increase revenues for Nuvei through supporting our partners with our vast product suite. You Will Ability to understand and anticipate clients existing and future needs in depth and develop compelling solutions to meet client needs Bring fresh insight to clients business that will help them deliver competitive advantage through increasing clients performance/revenue and satisfaction Develop and own joint strategies that are...

Description We are on a mission to provide capital and payment solutions for sellers, suppliers and merchants; powered by automation, delivered friction-free. Payability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company Overview Payability empowers eCommerce sellers with flexible funding and tailored cash flow solutions. Since our founding in 2015, we have helped thousands of eCommerce sellers scale their businesses by providing over $3.5 billion in funding to date. Payability is based in New York City and we are looking for talented people to join our dynamic team bringing friction-free financing and payment products to eCommerce businesses. Team Overview Payability is looking for a results-driven, highly talented inside sales Growth Account Manager to prospect, sell and close business across various technology focused verticals. Payability is the only FinTech company geared...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Cambridge MA, oneZero empowers banks, brokerages and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world leading execution venues, and reliable IT infrastructure and technical support — all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. We are currently looking for a motivated and talented Customer Success Manager to join our Cyprus office.  Job Purpose: The Customer Success Manager (CSM) is responsible for increasing client satisfaction, adoption, and retention. From the point of sale, to go-live and beyond, the CSM acts as a liaison for assigned clients, guiding them through the onboarding process,...

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in...

Key responsibilities Deliver best-in-class Customer Service to our Korean speaking users globally Identify areas for service and procedural improvement and make recommendations to the Team Lead Collaborate closely with counterparts across other Customer Service sites, and the Operational Excellence team Take part in regular team meetings, buzz sessions, sharing feedback, ideas, and insights with colleagues and Team Lead To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures To handle complaints and feedback related to websites, products, platforms, and services, etc. Who you are A native speaker in Korean with excellent command of spoken and written English; Chinese language ability is a plus Excellent Customer Service skills and mindset, and is a highly motivated team-player; Call center customer service-related work experience is preferred Ability to...

Forex TB Ltd,  a CySEC regulated Forex Company, currently has, full-time career opportunities for  Language Talent Officers (Polish speakers)  at its headquarters in Nicosia. Could you be one of the candidates that we’re looking for? Main Duties and Responsibilities: Listen and study inbound and outbound calls made to clients to ensure quality standards; Assist in the developing, updating, amending and implementation of the relevant policies, manuals and procedures, according to the relevant regulations and Company practices; Maintaining, managing and organizing the Company’s records and files with respect to all Compliance work performed on the call monitoring of the Sales function; Monitoring and reviewing calls of the Company’s Sales function to ensure Compliance with the relevant laws, regulations and Company practices; Preparing call monitoring results and Compliance Status reports for the Senior Management; Prepare...

Overview Are you ready to join the Rockstar FinTech company? We are curving the world's financial services by facilitating one-of-a-kind services that help people's lives.MoneyFellows is positioned as one of the most booming FinTech in the MEA region providing state-of-the-art technologies that support our market fit financial services products. Product Managers serve as the intersection between Business, Design and Development. A Product Manager's primary job is to consider the interests of company stakeholders and accordingly come up with a vision and roadmap for their product. Product Managers are then expected to align with all the relevant parties needed to build the product and follow through with the roadmap. Required Competencies: Response on customer needs and determines how operations can be altered to improve service to customers and better meet their needs. Coordinate with different departments to achieve optimal quality across the board Handle complaints...