What does a great Customer Service Supervisor do? This Supervisor position plays an important role in the Client Care Organization as the candidate will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment. Essential Job Responsibilities Provide coaching, support, career guidance and feedback to associates on performance, and career goals. Ensure company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and correction action. Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance. Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. Recruit by interviewing and making effective...
27/09/2020
Full time
What does a great Customer Service Supervisor do? This Supervisor position plays an important role in the Client Care Organization as the candidate will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment. Essential Job Responsibilities Provide coaching, support, career guidance and feedback to associates on performance, and career goals. Ensure company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and correction action. Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance. Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. Recruit by interviewing and making effective...
Job Description: Get to know our Team : Grab's Marketing Data Science department works on some of the most challenging and fascinating Marketing problems. This team supports Grab at group level which includes Transportation, Food, Fintech, and space around. We apply all the way from Foundational descriptive statistics to Machine Learning, deep learning, geospatial data mining, forecasting, optimisation, and many other advanced techniques on our huge data sets to impact our business metrics. Our team identifies and solves real-time and large-scale Marketplace Marketing problems using a combination of multiple Data Science techniques. Sample of problems the Marketing Data Science Department solve - Complex Customer Lifecycle (Spread across Temporal behaviour, RFM, Geo-Spatial, User Level Persona) Impact measurement , machine/deep learning - based predictions (all sorts of pro-active and re-active churn models), Customer Lifetime Value (CLTV) for cross-pollinating marketplaces etc....
26/09/2020
Full time
Job Description: Get to know our Team : Grab's Marketing Data Science department works on some of the most challenging and fascinating Marketing problems. This team supports Grab at group level which includes Transportation, Food, Fintech, and space around. We apply all the way from Foundational descriptive statistics to Machine Learning, deep learning, geospatial data mining, forecasting, optimisation, and many other advanced techniques on our huge data sets to impact our business metrics. Our team identifies and solves real-time and large-scale Marketplace Marketing problems using a combination of multiple Data Science techniques. Sample of problems the Marketing Data Science Department solve - Complex Customer Lifecycle (Spread across Temporal behaviour, RFM, Geo-Spatial, User Level Persona) Impact measurement , machine/deep learning - based predictions (all sorts of pro-active and re-active churn models), Customer Lifetime Value (CLTV) for cross-pollinating marketplaces etc....
About Qred Qred is a fast-growing international FinTech scale-up company focused on small business financing. Traditional lenders are slow and expensive. So, one country at a time, we plan on changing this. Qred offers loans in Sweden, Finland, Denmark and the Netherlands and also has an ongoing establishment in Brazil. By using a fully digitized process, we offer our customers fast, fair and comfortable loans to help small businesses grow in their business. In March 2020, Financial Times named Qred Sweden's fastest growing company and one of the 10 fastest growing companies in Europe. What a typical day might look like Supporting and helping our customers with questions concerning service, credit applications and payments via several communication channels Handle loan questions and requests both from first-time and repeat customers, working with our Data Science team Collaborate closely with Swedish, Danish and Finnish colleagues within...
26/09/2020
Full time
About Qred Qred is a fast-growing international FinTech scale-up company focused on small business financing. Traditional lenders are slow and expensive. So, one country at a time, we plan on changing this. Qred offers loans in Sweden, Finland, Denmark and the Netherlands and also has an ongoing establishment in Brazil. By using a fully digitized process, we offer our customers fast, fair and comfortable loans to help small businesses grow in their business. In March 2020, Financial Times named Qred Sweden's fastest growing company and one of the 10 fastest growing companies in Europe. What a typical day might look like Supporting and helping our customers with questions concerning service, credit applications and payments via several communication channels Handle loan questions and requests both from first-time and repeat customers, working with our Data Science team Collaborate closely with Swedish, Danish and Finnish colleagues within...
The $21B Powersports market (motorcycles, ATVs, UTVs, PWCs, snowmobiles) is all about fast and fun, but the purchasing process is slow and frustrating. Octane connects you to your passion by making powersports purchases instant, seamless, and widely available. Octane launched a credit product, branded as Roadrunner Financial, in 2016 to provide financing to prime and near-prime consumers who have historically been underserved by incumbent banks, expanding coverage to 50% of responsible consumers. Together with our automated underwriting and digital buying experience, Octane and RoadRunner cut the time to close a transaction from hours to minutes. We are both the platform and the lender, which means we have both high growth and positive unit economics—rare for a fintech. Octane has raised >$100M in equity from IA Ventures, Valar Ventures, Contour Venture Partners, Citi Ventures, and other leading investors. As part of the Credit Operations team at Roadrunner Financial you will...
26/09/2020
Full time
The $21B Powersports market (motorcycles, ATVs, UTVs, PWCs, snowmobiles) is all about fast and fun, but the purchasing process is slow and frustrating. Octane connects you to your passion by making powersports purchases instant, seamless, and widely available. Octane launched a credit product, branded as Roadrunner Financial, in 2016 to provide financing to prime and near-prime consumers who have historically been underserved by incumbent banks, expanding coverage to 50% of responsible consumers. Together with our automated underwriting and digital buying experience, Octane and RoadRunner cut the time to close a transaction from hours to minutes. We are both the platform and the lender, which means we have both high growth and positive unit economics—rare for a fintech. Octane has raised >$100M in equity from IA Ventures, Valar Ventures, Contour Venture Partners, Citi Ventures, and other leading investors. As part of the Credit Operations team at Roadrunner Financial you will...
Location: Kennesaw, GA USA Position: LendingPoint is currently seeking a Relationship Specialist, CoE for our Kennesaw, GA office. LendingPoint is an online “fintech” loan provider committed to turning the financial services industry right-side up. LendingPoint’s home office is located in Kennesaw GA, just a few miles north of Atlanta. We have created advanced lending solutions to redefine who is able to access money and empower consumers who are working to build financial momentum. By unlocking access to money at fair rates and flexible terms, we’re creating better loans for better lives. If you are looking to be part of an experienced team in a vibrant and rapidly growing industry, then keep reading. LendingPoint is an excellent and exciting career choice. What’s In It For You? Competitive Base Salary Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! Team Oriented Fast-Paced...
25/09/2020
Full time
Location: Kennesaw, GA USA Position: LendingPoint is currently seeking a Relationship Specialist, CoE for our Kennesaw, GA office. LendingPoint is an online “fintech” loan provider committed to turning the financial services industry right-side up. LendingPoint’s home office is located in Kennesaw GA, just a few miles north of Atlanta. We have created advanced lending solutions to redefine who is able to access money and empower consumers who are working to build financial momentum. By unlocking access to money at fair rates and flexible terms, we’re creating better loans for better lives. If you are looking to be part of an experienced team in a vibrant and rapidly growing industry, then keep reading. LendingPoint is an excellent and exciting career choice. What’s In It For You? Competitive Base Salary Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! Team Oriented Fast-Paced...
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Senior Data Analyst at Checkout.com The Business Intelligence Team is looking for a Senior Data Analyst to look after the company’s people intelligence domain. This role will be looking after the end-to-end delivery of the reporting solutions required by the company’s internal People Team. Some key challenges...
25/09/2020
Full time
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Senior Data Analyst at Checkout.com The Business Intelligence Team is looking for a Senior Data Analyst to look after the company’s people intelligence domain. This role will be looking after the end-to-end delivery of the reporting solutions required by the company’s internal People Team. Some key challenges...
Location: Kennesaw, GA USA Position: LendingPoint is currently seeking a Manager of Merchant/Partner Operations for our Kennesaw, GA office. LendingPoint is an online “fintech” loan provider committed to turning the financial services industry right-side up. LendingPoint’s home office is located in Kennesaw GA, just a few miles north of Atlanta. We have created advanced lending solutions to redefine who is able to access money and empower consumers who are working to build financial momentum. By unlocking access to money at fair rates and flexible terms, we’re creating better loans for better lives. If you are looking to be part of an experienced team in a vibrant and rapidly growing industry, then keep reading. LendingPoint is an excellent and exciting career choice. What’s In It For You? Competitive Base Salary Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! Team Oriented...
25/09/2020
Full time
Location: Kennesaw, GA USA Position: LendingPoint is currently seeking a Manager of Merchant/Partner Operations for our Kennesaw, GA office. LendingPoint is an online “fintech” loan provider committed to turning the financial services industry right-side up. LendingPoint’s home office is located in Kennesaw GA, just a few miles north of Atlanta. We have created advanced lending solutions to redefine who is able to access money and empower consumers who are working to build financial momentum. By unlocking access to money at fair rates and flexible terms, we’re creating better loans for better lives. If you are looking to be part of an experienced team in a vibrant and rapidly growing industry, then keep reading. LendingPoint is an excellent and exciting career choice. What’s In It For You? Competitive Base Salary Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! Team Oriented...
Account Management is a critical function within Ripple’s broader Customer Success organization. Ripple has more than 300 customers around the world, and this number is growing monthly. Engaging these customers so they become vibrant members of RippleNet is key to the company’s future success. What You'll Do Develop a deep understanding of each customer’s organization, internal constituents, aspirations and needs, while identifying aspects of Ripple’s engagement and advocacy that need to be strengthened Understand each customer's appetite and key financial targets that can be addressed by Ripple (e.g., cost reduction, revenue growth, etc.) Identify new business opportunities and develop prescriptive, strategic plans to transform our customers’ businesses and drive platform adoption and transaction volume over RippleNet Oversee and drive customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Project Management...
25/09/2020
Full time
Account Management is a critical function within Ripple’s broader Customer Success organization. Ripple has more than 300 customers around the world, and this number is growing monthly. Engaging these customers so they become vibrant members of RippleNet is key to the company’s future success. What You'll Do Develop a deep understanding of each customer’s organization, internal constituents, aspirations and needs, while identifying aspects of Ripple’s engagement and advocacy that need to be strengthened Understand each customer's appetite and key financial targets that can be addressed by Ripple (e.g., cost reduction, revenue growth, etc.) Identify new business opportunities and develop prescriptive, strategic plans to transform our customers’ businesses and drive platform adoption and transaction volume over RippleNet Oversee and drive customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Project Management...
AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology. AAATrade is seeking an experienced and dynamic Client Support Manager who will be responsible for effective client support in line with the Company’s strategy and goals. Main Responsibilities Leading and managing the operations of the team towards optimal client satisfaction Developing and maintaining positive client relationships Organizing and coordinating client support workflow for maximum efficiency Ensuring compliance with procedures and policies Coaching and motivating the team Identifying training needs and strengthening...
25/09/2020
Full time
AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology. AAATrade is seeking an experienced and dynamic Client Support Manager who will be responsible for effective client support in line with the Company’s strategy and goals. Main Responsibilities Leading and managing the operations of the team towards optimal client satisfaction Developing and maintaining positive client relationships Organizing and coordinating client support workflow for maximum efficiency Ensuring compliance with procedures and policies Coaching and motivating the team Identifying training needs and strengthening...
Customer Experience. Global. Impact. Change. Growth. Fintech. Innovation.
Are you ready to start and grow your career in the world of Forex & CFD trading? Read on.
First of all, we're Pepperstone, a unique global fintech headquartered in Melbourne. We've achieved a lot in our short 9 years, and we've got ambitious plans from here. We are an online Forex and CFD broker. Here's our website https://pepperstone.com/en/
Our Customer Service Champion will support our clients in the world of Forex, CFDs and related services. Working in a newly established team, you will make a tangible impact with our global clients every day by providing pre and post-sales inbound and outbound support to clients via live chat, email, social media, and phone.
To thrive in this role, you'll be curious and have a basic understanding of the Forex industry and recognise the importance of providing amazing customer service and balancing compliance and regulatory...
25/09/2020
Full time
Customer Experience. Global. Impact. Change. Growth. Fintech. Innovation.
Are you ready to start and grow your career in the world of Forex & CFD trading? Read on.
First of all, we're Pepperstone, a unique global fintech headquartered in Melbourne. We've achieved a lot in our short 9 years, and we've got ambitious plans from here. We are an online Forex and CFD broker. Here's our website https://pepperstone.com/en/
Our Customer Service Champion will support our clients in the world of Forex, CFDs and related services. Working in a newly established team, you will make a tangible impact with our global clients every day by providing pre and post-sales inbound and outbound support to clients via live chat, email, social media, and phone.
To thrive in this role, you'll be curious and have a basic understanding of the Forex industry and recognise the importance of providing amazing customer service and balancing compliance and regulatory...
About FIS Innovation Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. The innovation & incubation team has finished incubating a product aimed to help merchants reduce e-commerce consumer drop-offs and is looking to hire an all-star team that can scale the business under the innovation organization. Joining this team will put you at the forefront of fintech innovation. You will be able to scale a first in class product leveraging FIS assets and capabilities and drive significant value back to the business. Most importantly, your work will shape the future financial services landscape. Our team is made up of builders and you should be no exception! Job description We are looking for an exceptional Operations Specialist who doesn’t mind wearing multiple hats. This person will play a critical role in keeping the Mycheckout business running smoothly by coordinating a wide...
24/09/2020
Full time
About FIS Innovation Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. The innovation & incubation team has finished incubating a product aimed to help merchants reduce e-commerce consumer drop-offs and is looking to hire an all-star team that can scale the business under the innovation organization. Joining this team will put you at the forefront of fintech innovation. You will be able to scale a first in class product leveraging FIS assets and capabilities and drive significant value back to the business. Most importantly, your work will shape the future financial services landscape. Our team is made up of builders and you should be no exception! Job description We are looking for an exceptional Operations Specialist who doesn’t mind wearing multiple hats. This person will play a critical role in keeping the Mycheckout business running smoothly by coordinating a wide...
Job Description We are undergoing a dramatic transformation to reimagine our brand, experiences, and products. We know real change is hard work, which is why we need people who are aligned with our values (https://blog.bankofthewest.com/change) and ready to make a significant impact on our industry and the world. We need your experience, optimism, and energy to define, design, and build the future. We are throwing past constraints and assumptions out the window as we transform our customer experience across all channels - we aim to reset the bar for consumer experience in the financial industry. To accomplish our goals, we are building a team of professionals assembled from e-commerce, entertainment, fintech, and social media. We are looking for people unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams, and inclusion of all voices in our process. We value honesty, transparency, and positive leadership....
24/09/2020
Full time
Job Description We are undergoing a dramatic transformation to reimagine our brand, experiences, and products. We know real change is hard work, which is why we need people who are aligned with our values (https://blog.bankofthewest.com/change) and ready to make a significant impact on our industry and the world. We need your experience, optimism, and energy to define, design, and build the future. We are throwing past constraints and assumptions out the window as we transform our customer experience across all channels - we aim to reset the bar for consumer experience in the financial industry. To accomplish our goals, we are building a team of professionals assembled from e-commerce, entertainment, fintech, and social media. We are looking for people unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams, and inclusion of all voices in our process. We value honesty, transparency, and positive leadership....
About FIS Innovation Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. The innovation & incubation team has finished incubating a product aimed to help merchants reduce e-commerce consumer drop-offs and is looking to hire an all-star team that can scale the business under the innovation organization. Joining this team will put you at the forefront of fintech innovation. You will be able to scale a first in class product leveraging FIS assets and capabilities and drive significant value back to the business. Most importantly, your work will shape the future financial services landscape. Our team is made up of builders and you should be no exception! Job description We are looking for an exceptional Operations Specialist who doesn’t mind wearing multiple hats. This person will play a critical role in keeping the Mycheckout business running smoothly by coordinating a wide...
24/09/2020
Full time
About FIS Innovation Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. The innovation & incubation team has finished incubating a product aimed to help merchants reduce e-commerce consumer drop-offs and is looking to hire an all-star team that can scale the business under the innovation organization. Joining this team will put you at the forefront of fintech innovation. You will be able to scale a first in class product leveraging FIS assets and capabilities and drive significant value back to the business. Most importantly, your work will shape the future financial services landscape. Our team is made up of builders and you should be no exception! Job description We are looking for an exceptional Operations Specialist who doesn’t mind wearing multiple hats. This person will play a critical role in keeping the Mycheckout business running smoothly by coordinating a wide...
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Checkout.com is actively looking for a dynamic & motivated Associate Implementation Engineer responsible for providing our merchants and business partners with a world class technical support during the implementation process. The core purpose is to reduce as much friction as possible from the integration...
24/09/2020
Full time
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Checkout.com is actively looking for a dynamic & motivated Associate Implementation Engineer responsible for providing our merchants and business partners with a world class technical support during the implementation process. The core purpose is to reduce as much friction as possible from the integration...
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Delivery Manager At Checkout.com As Delivery Manager for the BI Team, you will be ensuring that our key functions and departments are provided with the relevant data reporting they need to optimise their operations and facilitate their strategic decision-making. You will be working in a complex...
24/09/2020
Full time
We're Checkout.com We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential. Feel your future flow. Delivery Manager At Checkout.com As Delivery Manager for the BI Team, you will be ensuring that our key functions and departments are provided with the relevant data reporting they need to optimise their operations and facilitate their strategic decision-making. You will be working in a complex...
Position Description About Us: Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions. We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. About You Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes: Helpful, friendly,...
24/09/2020
Full time
Position Description About Us: Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions. We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. About You Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes: Helpful, friendly,...
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. Right now we’re funding $1 billion in home loans per month We’ve funded over $9 billion in loans and $1 billion in insurance We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020 Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity We were listed to Forbes’ FinTech 50 2020 And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” We’ve secured over $254 million from our investors to date Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual...
24/09/2020
Full time
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. Right now we’re funding $1 billion in home loans per month We’ve funded over $9 billion in loans and $1 billion in insurance We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020 Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity We were listed to Forbes’ FinTech 50 2020 And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” We’ve secured over $254 million from our investors to date Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual...
The company’s operation is focused on online trading in the global financial markets.
This is an excellent opportunity to undertake a new role with focus on assessing and controlling the quality and type of communication delivered to our clients and ensuring compliance with the company’s policies and procedures.
You will be responsible for:
A wide range of administrative and support tasks with a focus on Compliance;
Monitoring of customer service communication and training activity aiming at quality control and compliance;
Participation in incident meetings;
Documentation & Reporting for the Compliance Department;
Risk assessment of various scenarios within customer service and collaboration with the Operational Manager’s to alleviate and mitigate issues;
Implementation of new and refresher Compliance Training for new and existing employees on an ongoing basis;
You bring to the table:
...
24/09/2020
Full time
The company’s operation is focused on online trading in the global financial markets.
This is an excellent opportunity to undertake a new role with focus on assessing and controlling the quality and type of communication delivered to our clients and ensuring compliance with the company’s policies and procedures.
You will be responsible for:
A wide range of administrative and support tasks with a focus on Compliance;
Monitoring of customer service communication and training activity aiming at quality control and compliance;
Participation in incident meetings;
Documentation & Reporting for the Compliance Department;
Risk assessment of various scenarios within customer service and collaboration with the Operational Manager’s to alleviate and mitigate issues;
Implementation of new and refresher Compliance Training for new and existing employees on an ongoing basis;
You bring to the table:
...
TTCM Traders-Trust Capital Market LTD
Limassol, Cyprus
Customer Support Officer (English Speaking with Spanish/Portuguese language skills as an advantage) Full-time / Kato Polemidia, Limassol, Cyprus Responsibilities Request and check proof documents Run World Compliance checks Verify client profiles Update client records Perform duties in line with the necessary KYC, AML and Due Diligence controls Deliver support to clients through live chat, email and telephone Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps Handle and resolve clients complaints Provide clients with information about Company’s services and products Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues, deposits/withdrawals and overall trading enquiries Assist with the translation of website content if needed Maintain a...
24/09/2020
Full time
Customer Support Officer (English Speaking with Spanish/Portuguese language skills as an advantage) Full-time / Kato Polemidia, Limassol, Cyprus Responsibilities Request and check proof documents Run World Compliance checks Verify client profiles Update client records Perform duties in line with the necessary KYC, AML and Due Diligence controls Deliver support to clients through live chat, email and telephone Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps Handle and resolve clients complaints Provide clients with information about Company’s services and products Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues, deposits/withdrawals and overall trading enquiries Assist with the translation of website content if needed Maintain a...
Role overview: We are looking for Customer Service and Support Officers to join our continuously growing team. The successful candidates must be fluent in at least one of the following languages: Spanish, German, and English. They should also be service-minded and skillful communicators, willing to serve our customers in a professional and caring manner. Responsibilities: Delivers service and support to customers through live chats, emails and phone calls Handles and solves customer complaints by identifying problems, providing answers and guiding customer through corrective actions Provides information to customers with regards to company’s services and products Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries Maintain a balance between Company’s policies and...
24/09/2020
Full time
Role overview: We are looking for Customer Service and Support Officers to join our continuously growing team. The successful candidates must be fluent in at least one of the following languages: Spanish, German, and English. They should also be service-minded and skillful communicators, willing to serve our customers in a professional and caring manner. Responsibilities: Delivers service and support to customers through live chats, emails and phone calls Handles and solves customer complaints by identifying problems, providing answers and guiding customer through corrective actions Provides information to customers with regards to company’s services and products Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries Maintain a balance between Company’s policies and...
