5 Training jobs in Forex & Fintech

Job Description Ensure adherence to quality framework set by QT Manager based on the business types/facts by coordinating across regions and stakeholders. Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target. Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with QT Assistant Manager to improve center quality performance. Research and understand customer expectations and needs to drive their satisfaction by coaching employees on observed opportunities on a weekly basis. Identify and develop individualized and group training plans to address varying needs. Effectively communicate updates and developments with team members, trainers and QT leadership. Produce statistical reports and insights on quality performance. Calibrate on grey cases with stakeholders and QT leadership. Be responsible...

Summary GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids. GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime. We are looking for an experienced and self-driven Training Facilitator to work in a team dedicated to changing our card and payments infrastructure over time to ensure that it remains suitable to support our growth in customer numbers and...

We are looking for an experienced Training & Quality Manager to join our Viva Wallet team. You will be part of our Group Customer Service Department and you will be reporting directly to the Group Customer Service Director. More specifically, as a Training & Quality Manager, you will: Lead Training & Quality Monitoring team by inspiring them with the company's vision, setting clear objectives, motivating them to achieve high performance and ensuring its operation in accordance with company policies and procedures. Oversee the design and implementation of the training programs. Review existing training programs; suggests enhancements and modifications to improve engagement and learning objectives; Ensure that training milestones and goals are met; Establish processes and tools to monitor CS performance and use those metrics to provide meaningful feedback focused on service improvements; Ensure that all team members understand the company's...

We are looking for a Call Center Training Specialist who will be a part of a team that builds the products that millions of people worldwide will use. Papara has been on a mission to create the best financial experience for its users. With over 14 million users, we are a leading fintech company based in Turkey. We provide simple, affordable, fast, and fun financial services. In short, we are the future of banking and finance. We use design and technology to give our users the financial experience they deserve. Since we succeed on a national scale, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will be working in a fast-paced environment and be part of a team that constantly develops and renews itself. If you share that passion and believe in our mission,...

Overview We have an exciting opportunity for a Skills CoE (Centre of Excellence) Training Administrator to focus on planning and executing the daily, weekly or other regular tasks associated to effective management of a Learning Content platform. This will apply particularly to Administration activities and requirements on the Pluralsight (www.pluralsight.com) technology skills development platform along with potential opportunity to expand and work on additional learning platforms used by Finastra. Responsibilities We have an exciting opportunity for a Skills CoE Training Administrator to work across the data community in and outside of the Skills CoE to create the strategy for delivering data-driven decision making with respect to skills, costs and ROI of learning investment. Responsibilities Provide administration for the training programs run within Finastra Booking and setting up classrooms and training venues. Managing schedules & records Tracking budget...