Job Description - Test Analyst (2754942) Job Details Test Analyst - (2754942) Description Job Responsibilities 'Functional: Develops and executes formal test plans to ensure the delivery of quality software applications. Participates in test planning, writing test cases/scripts, test case automation and test execution. Testing may include application, network, system, regression and user acceptance testing. Technical: Performs testing activities to include: planning, design, scripting, execution, debugging and reporting tasks. Monitors and executes automation/performance test activities for small to medium sized projects. Works with Technical and Business community to define the scope of testing required. Post test execution activities include error debugging, reporting needs and internal and external communications. ' Scope of Job Works with multiple programs/sys-teams on projects of low to moderate complexity within one or more development environments. Provides...
17/06/2020
Full time
Job Description - Test Analyst (2754942) Job Details Test Analyst - (2754942) Description Job Responsibilities 'Functional: Develops and executes formal test plans to ensure the delivery of quality software applications. Participates in test planning, writing test cases/scripts, test case automation and test execution. Testing may include application, network, system, regression and user acceptance testing. Technical: Performs testing activities to include: planning, design, scripting, execution, debugging and reporting tasks. Monitors and executes automation/performance test activities for small to medium sized projects. Works with Technical and Business community to define the scope of testing required. Post test execution activities include error debugging, reporting needs and internal and external communications. ' Scope of Job Works with multiple programs/sys-teams on projects of low to moderate complexity within one or more development environments. Provides...
Job Responsibilities Responsible for short-term call volume forecast, hire plan, and capacity planning for the Fiserv. Call centre and back-office operations, provides direction and recommendations on short-term (one to three months) impacts to staffing plans for all products supported to senior management and workforce organizations on a weekly basis to ensure that service level expectation and operational effectiveness is achieved. Responsible for the workforce analysis on all call center migration activity and new business opportunities. Provides workforce analysis on agent, seat, and efficiency expectation for current business migration plans (from site to site) and new business opportunities. Responsible for supporting special projects requiring workforce analysis. Scope of Job Must analyze performance outcomes and implement changes to ensure responsive and timely response to customer needs Job Requirements Bachelor's in Business Administration,...
14/06/2020
Full time
Job Responsibilities Responsible for short-term call volume forecast, hire plan, and capacity planning for the Fiserv. Call centre and back-office operations, provides direction and recommendations on short-term (one to three months) impacts to staffing plans for all products supported to senior management and workforce organizations on a weekly basis to ensure that service level expectation and operational effectiveness is achieved. Responsible for the workforce analysis on all call center migration activity and new business opportunities. Provides workforce analysis on agent, seat, and efficiency expectation for current business migration plans (from site to site) and new business opportunities. Responsible for supporting special projects requiring workforce analysis. Scope of Job Must analyze performance outcomes and implement changes to ensure responsive and timely response to customer needs Job Requirements Bachelor's in Business Administration,...
Position Description Overview Manage the planning and implementation of effective agent scheduling for multiple locations to ensure contractual service level and budget goals are achieved. Manage all performance aspects of a team of workforce analysts. Manages the analysis and forecasting of call volume, AHT, and other inputs on a daily and weekly basis to maximize productivity of the contact center agent groups. Plan and communicate short-range staffing requirements within the location and/or with other centers to meet contractual obligations and achieve budget expectations. Job Responsibilities Directs, plans and leads all customer service strategies/objectives, revenue growth and profitability. Works closely with leadership to support existing business and new business acquisition. Responsible for developing and executing critical business strategies designed to improve production and efficiency. Scope of Job Responsible for operation budget. This includes...
14/06/2020
Full time
Position Description Overview Manage the planning and implementation of effective agent scheduling for multiple locations to ensure contractual service level and budget goals are achieved. Manage all performance aspects of a team of workforce analysts. Manages the analysis and forecasting of call volume, AHT, and other inputs on a daily and weekly basis to maximize productivity of the contact center agent groups. Plan and communicate short-range staffing requirements within the location and/or with other centers to meet contractual obligations and achieve budget expectations. Job Responsibilities Directs, plans and leads all customer service strategies/objectives, revenue growth and profitability. Works closely with leadership to support existing business and new business acquisition. Responsible for developing and executing critical business strategies designed to improve production and efficiency. Scope of Job Responsible for operation budget. This includes...
ROLE AND RESPONSIBILITIES The BI Manager has co-responsibility for helping to set the data strategy and vision for managing the collation of intelligence to empower Operations management level decision making. R esponsible for all financial, human, and technical business intelligence gathering in relation to EMEA Operations effectiveness R esponsible for Data preparation and presentation (sourcing, acquisition, integration) and Data warehousing design in conjunction with the Operational MI manager. E xplore and execute all reporting, analytics, data exploration and information delivery pertaining to EMEA operations leadership decision making. Responsible for highlighting key trends and action points through compelling and powerful visualisation and story-telling. Building and socialising intelligence rich opportunities. Drawing out key insights that highlight client and consumer behaviours that can be used to deliver a better experience. Identifying and...
14/06/2020
Full time
ROLE AND RESPONSIBILITIES The BI Manager has co-responsibility for helping to set the data strategy and vision for managing the collation of intelligence to empower Operations management level decision making. R esponsible for all financial, human, and technical business intelligence gathering in relation to EMEA Operations effectiveness R esponsible for Data preparation and presentation (sourcing, acquisition, integration) and Data warehousing design in conjunction with the Operational MI manager. E xplore and execute all reporting, analytics, data exploration and information delivery pertaining to EMEA operations leadership decision making. Responsible for highlighting key trends and action points through compelling and powerful visualisation and story-telling. Building and socialising intelligence rich opportunities. Drawing out key insights that highlight client and consumer behaviours that can be used to deliver a better experience. Identifying and...
Role and Responsibilities This position is responsible for the implementation and execution of the defined Complaints management framework, aligned to, partnered with and directed by the EMEA Operations Leadership team sponsor/functional head Review capture, tracking and effective management of all EMEA Operations Complaints based activities as Team Manager of a defined pool of multi-skilled analysts Assist in the building, delivery and execution of a defined Complaints based framework that captures the required business, client, JV/Alliance, operations and regulatory based requirements to identify shortcomings, trend analysis, areas for improvement and class leading standards of Complaint handling and resolution across all EMEA Operations activities within regulatory PSR timelines across multiple jurisdictions Assist in the building, delivery and execution of fit for purpose output that will facilitate trend analysis, coaching, process improvements and collaborative...
12/06/2020
Full time
Role and Responsibilities This position is responsible for the implementation and execution of the defined Complaints management framework, aligned to, partnered with and directed by the EMEA Operations Leadership team sponsor/functional head Review capture, tracking and effective management of all EMEA Operations Complaints based activities as Team Manager of a defined pool of multi-skilled analysts Assist in the building, delivery and execution of a defined Complaints based framework that captures the required business, client, JV/Alliance, operations and regulatory based requirements to identify shortcomings, trend analysis, areas for improvement and class leading standards of Complaint handling and resolution across all EMEA Operations activities within regulatory PSR timelines across multiple jurisdictions Assist in the building, delivery and execution of fit for purpose output that will facilitate trend analysis, coaching, process improvements and collaborative...
