The Opportunity We are seeking a talented Account Manager-Contact Center to be responsible for proactively managing portfolios of Custom Contact Center Credit Union relationships and potentially some other smaller client relationships. Focus will be to retain and grow existing client relationships, add-on sales, maintain high level of client satisfaction, escalate and support timely resolution of problems. This will be an inside position and account management will take place via phone, email, and webinar interactions. What You Can Look Forward To
Maintain a high level of client satisfaction by serving as the primary point person for client escalation and resolution of issues for assigned portfolio.
Work closely with other areas within the company to resolve client concerns. Initiate contact with clients in the assigned portfolio to ensure they are knowledgeable on the value of CO-OP and have an understanding of the products/services we provide to the credit...
15/01/2021
Full time
The Opportunity We are seeking a talented Account Manager-Contact Center to be responsible for proactively managing portfolios of Custom Contact Center Credit Union relationships and potentially some other smaller client relationships. Focus will be to retain and grow existing client relationships, add-on sales, maintain high level of client satisfaction, escalate and support timely resolution of problems. This will be an inside position and account management will take place via phone, email, and webinar interactions. What You Can Look Forward To
Maintain a high level of client satisfaction by serving as the primary point person for client escalation and resolution of issues for assigned portfolio.
Work closely with other areas within the company to resolve client concerns. Initiate contact with clients in the assigned portfolio to ensure they are knowledgeable on the value of CO-OP and have an understanding of the products/services we provide to the credit...
The Opportunity We are seeking a talented Desktop Support Specialist I who would be responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps. This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process. What You Can Look Forward To
Research Desktop related issues escalated from tier I within established timeframes.
Build computers and VMs for new staff; replacements for depreciated/non performing equipment.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Analyze and resolve...
07/01/2021
Full time
The Opportunity We are seeking a talented Desktop Support Specialist I who would be responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps. This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process. What You Can Look Forward To
Research Desktop related issues escalated from tier I within established timeframes.
Build computers and VMs for new staff; replacements for depreciated/non performing equipment.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Analyze and resolve...
