6 Forex & Fintech jobs in Fort Worth

The Opportunity We are seeking a talented Contact Center Lead Agent to serve as a subject matter expert for Contact Center Generalists. This position provides technical expertise to team member inquiries related to loans, product, and technical issues in accordance to company guidelines. The Contact Center Lead Agent acts as primary escalation level for CO-OP customers and their members. The incumbent also assists the leadership team with training of staff. What You Can Look Forward To Investigates and resolves complex member issues. Makes recommendations for process improvements. Meets and/or exceeds all assigned tasks within defined timeframes. Develops and maintains productive working relationship with team and support groups. Facilitates refresher training when assigned. Collaborates with Supervisors to maintain up-to-date information related to training materials and procedures. Assists agents on calls to ensure best-practice delivery of service....

We are a fast-growing fintech company focused on using technology and analytics to improve consumer lending and provide better credit solutions to consumers in the non-prime credit market. The great stress for most consumers is the tremendous insecurity of operating without any kind of safety net. We exist to eliminate that stress for our customers. We make our customers' financial lives better. What You Will Be Doing Design, development, and testing, and documentation of software solutions. Technical support of the corporate websites. Analyze and validate user stories and requirements for completeness and consistency. Ensure written and tested software aligns with solution design, architectural guidelines, coding standards, and best practices. Evaluate, estimate, and communicate work effort, progress, and results to project managers, stakeholders, and other team members. Participate in agile ceremonies (standups, sprint planning, estimating, code reviews,...

The Opportunity We are seeking a talented Senior Project Manager role is to plan, organize, lead and control cross-functional product or information technology projects that are large to extra-large in scope and impact. The Senior Project Manager will play a key leadership role in the delivery of a multi-year Financial System Roadmap transformation program. This position is flexibly-remote . That means that this position is currently remote due to COVID. Once we make the transition back into the office, there may be flexibility for a hybrid schedule of both remote and in-office work. What You Can Look Forward To Leads and manages project lifecycle phases for multiple complex projects initiatives which could share the same delivery timelines. Establishes clarity on the project scope and develops project plans based on the work breakdown structure derived from the project requirements for all project assignments (includes, but is not limited to new client...

The Opportunity We are seeking a talented Chargeback Analyst I to be responsible for processing cardholder related dispute claims for members of CO-OP Financial Services credit unions. Primary duties include processing Chargebacks, researching and resolving cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy. Position serves as an in-house resource on debit and credit card operating rules and regulations with relation to Chargeback, Arbitration, Compliance and other dispute resolution methods for Visa and MasterCard. Serves as primary contact and provides advisory support to credit union clients while maintaining the highest level of quality customer care. This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. What You Can...

The Opportunity We are seeking a talented Intake Research Clerk to provide administrative support to Dispute Resolution Analysts in the Dispute Resolution Center. Primary duties include case intake and workflow preparation of incoming cardholder dispute claims for members of CO-OP Financial Services credit unions. Also conducts initial transaction data research and review while taking limited actions on cases within network and department guidelines. Prepares dispute claims for further assessment while maintaining a high level of productivity and accuracy. This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. What You Can Look Forward To Review and process incoming cases and documents related to cardholder fraud and dispute claims. Provide credit union clients with confirmation within...

The Opportunity We are seeking a talented Technical Financial Consultant to be responsible for identifying the tasks and techniques used to work as a liaison among stakeholders in order to understand business process, structure, policies, and operations of the organization with the goal of helping deliver new and enhanced processes, products, and services. The person in this role will be formulating recommendations that enable the client FI to achieve its goals. What You Can Look Forward To Understand and document client FI business requirements and scope development. Coordinate client FI projects and deliver proper documentation. Build strong internal and external partnerships. Proactively pursues development opportunities and show expected progress on learning plan. Conduct resource management to include forecasting demand and capacity. Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally,...