2 Forex & Fintech jobs in Glasgow

We are seeking a dedicated and dynamic individual to join our team as a Complaints Team Lead. In this role, you will be responsible for effectively managing and resolving customer complaints within regulatory guidelines while ensuring the highest standards of customer service are delivered by the team. This position requires a strong understanding of the financial services industry, excellent written communication skills and an inquisitive mind-set with strong attention to detail. Primary Accountabilities and Deliverables: Stay up-to-date with relevant regulations, guidelines and best practices within the financial services industry to ensure complaints handling processes align with regulatory requirements. Oversee the end-to-end complaints handling process, ensuring that all complaints are investigated thoroughly and resolved in a fair and timely manner. Lead and develop a team of complaints handlers, providing coaching, guidance and support to enable them to deliver...

Contact Centre Collections Agents: Immediate starts available Treating Customers Fairly is what we do. We are here to help and treat customers with fairness, understanding and compassion. Do you have the ability to relate to people from various backgrounds? Are you a good listener and someone who is self-motivated? Are you ready for an incredible career opportunity? Yes!? Then Arvato Financial Solutions is looking for you to join our dynamic and growing Contact Centre team. The role will have full comprehensive training provided and is available on a fully employed basis of 40 hours weekly. If holiday is important to you we offer a basic of £22,672, to £24,472 OTE with 33 days holiday. If you would prefer a higher basic we offer £23,462 to £25,266 OTE with 28 days holiday. The role: You will be the forefront of our customer interactions and by using your listening skills you will help our valued customers to achieve the best outcome by establishing their...