Riverty
Glasgow, Scotland, United Kingdom
We are seeking a dedicated and dynamic individual to join our team as a Complaints Team Lead. In this role, you will be responsible for effectively managing and resolving customer complaints within regulatory guidelines while ensuring the highest standards of customer service are delivered by the team. This position requires a strong understanding of the financial services industry, excellent written communication skills and an inquisitive mind-set with strong attention to detail. Primary Accountabilities and Deliverables: Stay up-to-date with relevant regulations, guidelines and best practices within the financial services industry to ensure complaints handling processes align with regulatory requirements. Oversee the end-to-end complaints handling process, ensuring that all complaints are investigated thoroughly and resolved in a fair and timely manner. Lead and develop a team of complaints handlers, providing coaching, guidance and support to enable them to deliver...