About EMQ
EMQ is a fintech start-up operating a global financial settlement network that seamlessly integrates ecosystem participants. Thereby providing a faster, cheaper and more transparent financial settlement solution for individuals and businesses across the world. Our flexible network infrastructure directly integrates to end-points, providing last-mile distribution. We enable effective settlement, and cross-border movement of capital, across multiple industry verticals for a broad range of services. Meanwhile, adhering to complex regulations, and compliance standards in different markets. Globally, EMQ’s network spans across more than 80 countries with 8 offices in Taiwan, China, Hong Kong, Malaysia, Indonesia, UAE, Singapore, and London with expansion underway across key business markets in Asia Pacific, North America, Europe, Middle East, and Africa.
Responsibilities
Office Operations
Ensure smooth daily operations in the EMQ...
23/02/2021
Full time
About EMQ
EMQ is a fintech start-up operating a global financial settlement network that seamlessly integrates ecosystem participants. Thereby providing a faster, cheaper and more transparent financial settlement solution for individuals and businesses across the world. Our flexible network infrastructure directly integrates to end-points, providing last-mile distribution. We enable effective settlement, and cross-border movement of capital, across multiple industry verticals for a broad range of services. Meanwhile, adhering to complex regulations, and compliance standards in different markets. Globally, EMQ’s network spans across more than 80 countries with 8 offices in Taiwan, China, Hong Kong, Malaysia, Indonesia, UAE, Singapore, and London with expansion underway across key business markets in Asia Pacific, North America, Europe, Middle East, and Africa.
Responsibilities
Office Operations
Ensure smooth daily operations in the EMQ...
CS Technology and Tools Manager (Kuala Lumpur / Beijing) What You’ll Be Doing: · Create a comprehensive CS technology and tools strategy and roadmap to support our Effortless Customer Experience strategy, and improve service and operational efficiency; · Be the primary owner & administrator of all CS Platforms and Tools and evaluate new platforms and tools to improve the CS workflows to enable improvements in the speed and quality of support; · Be the day to day contact for CS vendors; · Analyze support workflows and make suggestions to improve efficiency and effectiveness; · Partner with product and engineering teams to provide input into product changes relating to the customer service department; · Partner with product and engineering teams on any new platform or tool integrations; · Project manage the design and rollout of new support channels and service offerings; · Work closely with CS Leadership to help define and...
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Full time
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The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We're changing the financial landscape, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A Little About Us We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum. We currently have over 6 million customers across 40 countries. We're part of the Digital Currency Group , a group of companies driving progress in the cryptocurrency and blockchain space that includes Grayscale,...
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