About Paxful Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Working alongside our Customer Experience Manager, the Customer Experience Frontlines...
19/01/2021
Full time
About Paxful Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Working alongside our Customer Experience Manager, the Customer Experience Frontlines...
Building and managing the accounting processes of the Consumer Credit Company (interest recognition, ECL, credit loss provisioning, etc.) Setting up the risk and compliance management framework of the business Managing and growing the accounting team Execute and evaluate the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time Preparing management accounts Minimum Qualifications 5+ years of working experience in the accounting field, ideally in the Consumer Finance sector (Financial Institution, Lending Company, Fintech, etc.) A minimum of Bachelor's degree, preferable a Certified Public Accountant (CPA) Basic knowledge of IFRS and general taxation rules Tools: Advanced MS Excel, knowledge of Quickbooks is a plus Analytical and strong problem solving skills Not what you are looking for? Try these related job searches Head of Accounting jobs in Manila...
19/01/2021
Full time
Building and managing the accounting processes of the Consumer Credit Company (interest recognition, ECL, credit loss provisioning, etc.) Setting up the risk and compliance management framework of the business Managing and growing the accounting team Execute and evaluate the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time Preparing management accounts Minimum Qualifications 5+ years of working experience in the accounting field, ideally in the Consumer Finance sector (Financial Institution, Lending Company, Fintech, etc.) A minimum of Bachelor's degree, preferable a Certified Public Accountant (CPA) Basic knowledge of IFRS and general taxation rules Tools: Advanced MS Excel, knowledge of Quickbooks is a plus Analytical and strong problem solving skills Not what you are looking for? Try these related job searches Head of Accounting jobs in Manila...
Who We Are Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their phone. Founded in 2014 in the Philippines and serving over 5 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services. Who We're Looking For We are looking for Operations Associates to join our Operations team. The...
17/01/2021
Full time
Who We Are Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their phone. Founded in 2014 in the Philippines and serving over 5 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services. Who We're Looking For We are looking for Operations Associates to join our Operations team. The...
About Paxful Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Working alongside our Director of Community & Customer Experience, the Customer...
14/01/2021
Full time
About Paxful Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Working alongside our Director of Community & Customer Experience, the Customer...
About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description About Wells Fargo India Wells Fargo India...
14/01/2021
Full time
About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description About Wells Fargo India Wells Fargo India...
Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. Tala is looking for a well-rounded, entrepreneurial, and customer-focused Marketing Manager to join our Philippine office. This role will report to the General Manager and will be responsible for leading marketing strategy and initiatives to acquire new, high quality customers and deepen trust and loyalty with existing customers in the Philippines. Our ideal candidate is a passionate self-starter with strong bias for analytics and critical thinking, and has expertise in...
12/01/2021
Full time
Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. Tala is looking for a well-rounded, entrepreneurial, and customer-focused Marketing Manager to join our Philippine office. This role will report to the General Manager and will be responsible for leading marketing strategy and initiatives to acquire new, high quality customers and deepen trust and loyalty with existing customers in the Philippines. Our ideal candidate is a passionate self-starter with strong bias for analytics and critical thinking, and has expertise in...
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise...
06/01/2021
Full time
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise...
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for South-east Asia, with a clear goal in mind — to make payments in South-east Asia simple, secure and easy for everyone. We currently serve SMEs to some of the region's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 3 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). About Product Management Our product management team sets the direction for our...
06/01/2021
Full time
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for South-east Asia, with a clear goal in mind — to make payments in South-east Asia simple, secure and easy for everyone. We currently serve SMEs to some of the region's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 3 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). About Product Management Our product management team sets the direction for our...
Manila The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We're changing the world, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A Little About Us
We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
We currently have over 6 million customers across 40 countries.
We're part of the Digital Currency Group , a group of companies driving progress in the cryptocurrency and blockchain space that includes Grayscale,...
06/01/2021
Full time
Manila The world is changing. We all want something different. At Luno, we see you as an individual. Together, we're upgrading the world of work to unleash your potential and empower you to become the best possible version of yourself. Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We're changing the world, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need people with exceptional talent. As simple as that. A Little About Us
We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
We currently have over 6 million customers across 40 countries.
We're part of the Digital Currency Group , a group of companies driving progress in the cryptocurrency and blockchain space that includes Grayscale,...
Who We Are Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their phone. Founded in 2014 in the Philippines and serving over 5 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services. Who We're Looking For And What You'll Do We are looking for Compliance Analysts to join our...
06/01/2021
Full time
Who We Are Coins.ph is a leading mobile wallet and payments platform in the Philippines that enables anyone, including those without a bank account, to easily access financial services directly from their phone. Founded in 2014 in the Philippines and serving over 5 million Filipinos, the Coins.ph mobile app provides customers with direct access to banking and digital payment services, including local and international remittances, mobile air-time, bill payments, game credits, and online shopping. Coins.ph is regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever blockchain-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. We envision a world where everyone has access to quality financial services, improving everyday life through convenient, accessible, and approachable products and services. Who We're Looking For And What You'll Do We are looking for Compliance Analysts to join our...
THE ROLE Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery • Educate customers by walking them through the qualifying criteria in order to assess the suitability of the product Verifying customer details through phone interaction and ensuring that all needed data files are kept updated Provide business value through consistent delivery on sales targets and by maximizing opportunities of repeat business Display initiative for general business improvement by providing candid, objective, and respectfully feedback to peers, managers and organizational leaders KPIs - standard performance targets for call centers such as but not limited to sales targets, referral generation, productivity per advisor, schedule adherence etc. SKILLS & REQUIREMENTS at least 6 months experience in outbound accounts...
05/01/2021
Full time
THE ROLE Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery • Educate customers by walking them through the qualifying criteria in order to assess the suitability of the product Verifying customer details through phone interaction and ensuring that all needed data files are kept updated Provide business value through consistent delivery on sales targets and by maximizing opportunities of repeat business Display initiative for general business improvement by providing candid, objective, and respectfully feedback to peers, managers and organizational leaders KPIs - standard performance targets for call centers such as but not limited to sales targets, referral generation, productivity per advisor, schedule adherence etc. SKILLS & REQUIREMENTS at least 6 months experience in outbound accounts...
The Customer Experience Team Lead will be responsible for overseeing the strategy and execution of our disputes team. They will assist with weekly team reports and report metrics to key stakeholders. They will also collaborate on defining and tracking KPIs plus manage and coach a team of disputes analysts. What You’ll Do Ensure assigned team is meeting (or exceeding) and delivering targets Provide solutions to ensure high level of customer experience Create an environment where employees can develop Act as the voice of the customer through feedback and collaboration with other groups Provide direction and leadership to assigned group of 10-12 analysts Who You Are High integrity, curious thinker that is passionate about delivering excellent customer experience Thrive on solving problems and thinking through puzzles and able to provide solutions to customer experience issues Able to motivate and create a direction for a team to reach explicit and...
05/01/2021
Full time
The Customer Experience Team Lead will be responsible for overseeing the strategy and execution of our disputes team. They will assist with weekly team reports and report metrics to key stakeholders. They will also collaborate on defining and tracking KPIs plus manage and coach a team of disputes analysts. What You’ll Do Ensure assigned team is meeting (or exceeding) and delivering targets Provide solutions to ensure high level of customer experience Create an environment where employees can develop Act as the voice of the customer through feedback and collaboration with other groups Provide direction and leadership to assigned group of 10-12 analysts Who You Are High integrity, curious thinker that is passionate about delivering excellent customer experience Thrive on solving problems and thinking through puzzles and able to provide solutions to customer experience issues Able to motivate and create a direction for a team to reach explicit and...
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Responsibilities Manage and provide...
02/01/2021
Full time
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Responsibilities Manage and provide...
Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Sounds exciting, right? Well good news, we have a spot open for a Customer Experience Analyst (Disputes)...
26/12/2020
Full time
Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere. Sounds exciting, right? Well good news, we have a spot open for a Customer Experience Analyst (Disputes)...
We are looking for Network Enginner in Philippines (work remotely with team in Israel and Europe) Job description: Be a part of our Innovative and Energetic IT team, searching and introducing technologies to boost our product. Challenging and fascinating work environment. Configure firewalls, routers, and switches for Fluent and its clients Provide complex networking solution to Fluent and it’s Clients Install, configure and optimize servers for the customer and internal use. Communicate with clients, vendors and product support. Client Tier-2 Support for Fluent Software and hosted solutions Job requirements -must have: Experience of at least 3 years as a Network Administrator. Networking: understand routing protocols such as BGP, OSPF, RIP, understand the notion of ACL’s Network address translations, understand TCP/UDP unicast and multicast traffic including Multicast routing, ability to troubleshoot using advanced techniques. Experience with common...
24/12/2020
Full time
We are looking for Network Enginner in Philippines (work remotely with team in Israel and Europe) Job description: Be a part of our Innovative and Energetic IT team, searching and introducing technologies to boost our product. Challenging and fascinating work environment. Configure firewalls, routers, and switches for Fluent and its clients Provide complex networking solution to Fluent and it’s Clients Install, configure and optimize servers for the customer and internal use. Communicate with clients, vendors and product support. Client Tier-2 Support for Fluent Software and hosted solutions Job requirements -must have: Experience of at least 3 years as a Network Administrator. Networking: understand routing protocols such as BGP, OSPF, RIP, understand the notion of ACL’s Network address translations, understand TCP/UDP unicast and multicast traffic including Multicast routing, ability to troubleshoot using advanced techniques. Experience with common...
Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. The Role Lead and build a world-class design team and culture at Tala and drive the execution of a high-quality user experience for our Android-based financial services app. In this role, you will manage a global design team as well as own the end-to-end design for a key product vertical. What You'll Do Manage and develop a global team of product designers through regular 1:1s, performance reviews, and career planning Set and enforce clear goals, expectations,...
23/12/2020
Full time
Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India. The Role Lead and build a world-class design team and culture at Tala and drive the execution of a high-quality user experience for our Android-based financial services app. In this role, you will manage a global design team as well as own the end-to-end design for a key product vertical. What You'll Do Manage and develop a global team of product designers through regular 1:1s, performance reviews, and career planning Set and enforce clear goals, expectations,...
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Job Responsibilities Provide mentorship to CS agents using data analysis on a regular basis; Generate excel reports, conduct quality analysis, and record, analyze and gather quality cases to give suggestions for improvement; Report to supervisor regularly and continuously amend the standard for quality assessment and monitoring process; Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met; Collect and evaluate related training courses and learning materials according to the company's training needs;...
22/12/2020
Full time
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Job Responsibilities Provide mentorship to CS agents using data analysis on a regular basis; Generate excel reports, conduct quality analysis, and record, analyze and gather quality cases to give suggestions for improvement; Report to supervisor regularly and continuously amend the standard for quality assessment and monitoring process; Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met; Collect and evaluate related training courses and learning materials according to the company's training needs;...
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Job Responsibilities Monitor and analyze service tickets, email and chat records, and provide feedback and solutions in a timely manner. Analyze random serviced tickets and monitor data analysis to assess and mentor CS agents' quality and performance. Identify best practices from service tickets and online service delivery (including email replies, online chat records, scripts and techniques), enhance and execute it to the team. Generate excel reports together with the use of other Office Suites, and conduct quality analysis. Implement and track quality procedures consisting of solving ticket...
22/12/2020
Full time
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Job Responsibilities Monitor and analyze service tickets, email and chat records, and provide feedback and solutions in a timely manner. Analyze random serviced tickets and monitor data analysis to assess and mentor CS agents' quality and performance. Identify best practices from service tickets and online service delivery (including email replies, online chat records, scripts and techniques), enhance and execute it to the team. Generate excel reports together with the use of other Office Suites, and conduct quality analysis. Implement and track quality procedures consisting of solving ticket...
