What does a great entry-level Technical Specialist do? You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success. For internal purposes, the business title for this position is Contact Center Tech Specialist. As a Technical Support Specialist, you can look forward to: Providing escalation level technical support. Troubleshooting issues with our remote deposit and check scanning solutions. Supporting application, IT hardware and software products. Handling problem recognition, research, isolation, and resolution steps. Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners....
11/09/2020
Full time
What does a great entry-level Technical Specialist do? You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success. For internal purposes, the business title for this position is Contact Center Tech Specialist. As a Technical Support Specialist, you can look forward to: Providing escalation level technical support. Troubleshooting issues with our remote deposit and check scanning solutions. Supporting application, IT hardware and software products. Handling problem recognition, research, isolation, and resolution steps. Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners....
Help Desk Manager The Help Desk Manager will manage the customer support team and the contact center day-to-day operations to meet performance objectives and deliver the highest level of customer service on CDE’s existing and new products. The Help Desk Manager will report to the VP of Customer Support Solutions. Company Background Since 1989, CDE Services has provided innovative Point of Sale (POS) support and processing solutions to electronic payment providers and their merchants. By solving for industry complexity, CDE established itself as an industry leader early on by providing high quality custom solutions to quickly repair and replace mission critical payment devices and peripherals. As one of America’s first P2PE validated key injection facilities, CDE became the go-to solutions provider for secure asset management and delivery systems for the payment...
11/09/2020
Full time
Help Desk Manager The Help Desk Manager will manage the customer support team and the contact center day-to-day operations to meet performance objectives and deliver the highest level of customer service on CDE’s existing and new products. The Help Desk Manager will report to the VP of Customer Support Solutions. Company Background Since 1989, CDE Services has provided innovative Point of Sale (POS) support and processing solutions to electronic payment providers and their merchants. By solving for industry complexity, CDE established itself as an industry leader early on by providing high quality custom solutions to quickly repair and replace mission critical payment devices and peripherals. As one of America’s first P2PE validated key injection facilities, CDE became the go-to solutions provider for secure asset management and delivery systems for the payment...
