Capital.com
Melbourne, Australia
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are looking for Technical Support Specialist to join our team.Responsibilities: Monitoring of System Health State Investigating abnormal system behavior and escalating in case of component failure Investigating and resolving service requests – describe, triage, and own request resolution till fully resolved Escalating incidents to the appropriate unit or resolving them on their side if it is possible Collaborating with the other teams to research and resolve problems (Including Risk Managers, DBA, Dev Team, Customer Support, etc.) Updating and expanding the existing knowledge base on monitoring and incident response Requirements: Knowledge...