What does a great Customer Service Supervisor do? This Supervisor position plays an important role in the Client Care Organization as the candidate will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment. Essential Job Responsibilities Provide coaching, support, career guidance and feedback to associates on performance, and career goals. Ensure company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and correction action. Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance. Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. Recruit by interviewing and making effective...
27/09/2020
Full time
What does a great Customer Service Supervisor do? This Supervisor position plays an important role in the Client Care Organization as the candidate will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment. Essential Job Responsibilities Provide coaching, support, career guidance and feedback to associates on performance, and career goals. Ensure company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and correction action. Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance. Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. Recruit by interviewing and making effective...
Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. What You'll Be Doing We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a...
25/09/2020
Full time
Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. What You'll Be Doing We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a...
Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in...
12/09/2020
Full time
Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in...
Preferred Qualifications Advanced knowledge and experience in one or more of the following languages: .NET (C# preferred), Java, JavaScript or PHP Experience defining the architecture of cloud-deployed applications (AWS preferred) Experience with containerized applications using Docker, Kubernetes or other similar tooling Experience defining and driving DevOps best practices within large teams Experience building service-oriented applications at enterprise scale Experience with event-driven applications using queues, service bus and other related patterns Exceptional written and verbal communication skills Ability to work with limited direction Experience with one or more Javascript web frameworks (React, Angular, etc.) Production-level experience with .NET applications in public clouds Experience in the fintech domain Expert knowledge of database design and data architecture Experience leading teams toward continuous delivery Experience mentoring large teams of...
04/09/2020
Full time
Preferred Qualifications Advanced knowledge and experience in one or more of the following languages: .NET (C# preferred), Java, JavaScript or PHP Experience defining the architecture of cloud-deployed applications (AWS preferred) Experience with containerized applications using Docker, Kubernetes or other similar tooling Experience defining and driving DevOps best practices within large teams Experience building service-oriented applications at enterprise scale Experience with event-driven applications using queues, service bus and other related patterns Exceptional written and verbal communication skills Ability to work with limited direction Experience with one or more Javascript web frameworks (React, Angular, etc.) Production-level experience with .NET applications in public clouds Experience in the fintech domain Expert knowledge of database design and data architecture Experience leading teams toward continuous delivery Experience mentoring large teams of...
