Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in...
09/07/2020
Full time
Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $3 billion in consumer credit and achieved $100 million in annual revenue run rate and cash profitability. Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 3 short years 10 million people have already applied for an Upgrade Card or loan. Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. We are looking for new team members who get excited about designing and implementing new and better products and join a team of 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in...
What does an outstanding Customer Service Representative do? You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you. As a Customer Service rep, you can look forward to: PEOPLE who are caring and friendly and want you to succeed Great CULTURE , Team environment that is fun, encouraging and engaging. Taking PRIDE in what we do Basic requirements for consideration: One year customer service experience Experience with internet navigation and technology Willingness to work a flexible schedule and overtime when needed...
19/06/2020
Full time
What does an outstanding Customer Service Representative do? You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you. As a Customer Service rep, you can look forward to: PEOPLE who are caring and friendly and want you to succeed Great CULTURE , Team environment that is fun, encouraging and engaging. Taking PRIDE in what we do Basic requirements for consideration: One year customer service experience Experience with internet navigation and technology Willingness to work a flexible schedule and overtime when needed...
