Cashalo
Quezon City, Philippines
Key Functions: Management of Dialer System Dialer Performance Reporting and Documentation Connect Rate Improvement Initiatives Job Responsibilities: Loading of Target Calls Lists and Management of Running the Dialer System. Maintaining Operational SLA’s including full execution of the Spin Logic Requirements. Monitoring of Dialer Performance to maximize Talk Time of the operators. Coordination with Collections Team Impacting Staffing Requirements to Optimize Talk Time, Connect Rate, and Ready State Performance. Coordination with 3rd Party Supplier on reconfigurations impacting Dialer Management. Top Driver Analysis (External and Internal Factors) of Connect rate Performance. Reporting and presentation of Dialer Performance and Call Analysis to Local and Regional Stakeholders Implementing Process Improvement Initiatives to improve Dialer Performance. Managing of Dialer/CRM integrations through coordination with 3rd party supplier and internal stakeholders....