The Opportunity We are seeking a talented Intake Research Clerk to provide administrative support to Dispute Resolution Analysts in the Dispute Resolution Center. Primary duties include case intake and workflow preparation of incoming cardholder dispute claims for members of CO-OP Financial Services credit unions. Also conducts initial transaction data research and review while taking limited actions on cases within network and department guidelines. Prepares dispute claims for further assessment while maintaining a high level of productivity and accuracy. What You Can Look Forward To Review and process incoming cases and documents related to cardholder fraud and dispute claims. Provide credit union clients with confirmation within designated timeframes. Monitor incoming queues and prepare cases by accurately documenting cardholder details and completing workflow setup. Generate cardholder correspondence in accordance with regulatory and network guidelines....
04/06/2021
Full time
The Opportunity We are seeking a talented Intake Research Clerk to provide administrative support to Dispute Resolution Analysts in the Dispute Resolution Center. Primary duties include case intake and workflow preparation of incoming cardholder dispute claims for members of CO-OP Financial Services credit unions. Also conducts initial transaction data research and review while taking limited actions on cases within network and department guidelines. Prepares dispute claims for further assessment while maintaining a high level of productivity and accuracy. What You Can Look Forward To Review and process incoming cases and documents related to cardholder fraud and dispute claims. Provide credit union clients with confirmation within designated timeframes. Monitor incoming queues and prepare cases by accurately documenting cardholder details and completing workflow setup. Generate cardholder correspondence in accordance with regulatory and network guidelines....
The Opportunity We are seeking a talented Lead Chargeback Analyst to provide direction, training, coaching and support to the Chargeback department staff. Serves as a resource to the staff, management team, and clients. Acts as a liaison and contact for clients and escalations. Maintains the highest level of customer satisfaction. History of willingness to take on additional responsibilities, special projects and maintaining a positive attitude. Supports staff through training, team building and quality control programs. This position is fully-remote . That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. This...
19/05/2021
Full time
The Opportunity We are seeking a talented Lead Chargeback Analyst to provide direction, training, coaching and support to the Chargeback department staff. Serves as a resource to the staff, management team, and clients. Acts as a liaison and contact for clients and escalations. Maintains the highest level of customer satisfaction. History of willingness to take on additional responsibilities, special projects and maintaining a positive attitude. Supports staff through training, team building and quality control programs. This position is fully-remote . That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations. This position is temporarily-remote . That means that this position is currently remote due to COVID. However, once we transition back into the office, the manager would prefer for this person to work in the physical office. This...
