nCino
Sydney, Australia
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. We’re seeking an enthusiastic and driven Support Engineer eager to grow their career in the fintech industry to join our Sydney team. You’ll bring at least 2 years of experience in Salesforce and support, and play a key role in troubleshooting customer-reported cases and incidents, addressing questions, and assisting with configuration enhancements. In this role, you’ll also become a subject matter expert on the nCino Bank Operating System, gaining deep expertise across multiple features and providing guidance to internal teams and customers. Responsibilities Communicate regularly with customers via multiple channels Demonstrate advanced knowledge of the nCino Bank Operating System and configure our platform to nCino Gold Standards Enable customers self-service capabilities through nCino Community Prioritise, research, troubleshoot, and resolve customer...