Description Job Description and Responsibilities Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions. Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions. Margin calculations; Commission structure, interest and fee. Coordinate activities with other international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues....
18/10/2021
Full time
Description Job Description and Responsibilities Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions. Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions. Margin calculations; Commission structure, interest and fee. Coordinate activities with other international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues....
Job Description & Responsibilities TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC associate that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with: Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets Problem management with focus on wide scale technical issues Liaising between internal...
13/10/2021
Full time
Job Description & Responsibilities TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC associate that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with: Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets Problem management with focus on wide scale technical issues Liaising between internal...
Job Description & Responsibilities Join the INTERACTIVE BROKERS Team! For more than 40 years, Interactive Brokers has been at the forefront of the Fintech space, and we pride ourselves on being a technology company. Employees at Interactive Brokers constantly challenge the status quo, breaking boundaries on every level to offer the advanced trading platforms with the most sophisticated features for our growing customer base. And all at the lowest costs. Do you have solid Web App skills that you’re ready to put to the test as a hands-on contributor on a complex, large-scale real-time project? Do you have the drive to make features work seamlessly and efficiently with one another, and pride yourself on building beautiful and easy to use UIs? If you answered yes, then join us! We’re looking to hire a talented Senior Web App Developer to be a key player in one of our company’s most critical initiatives, as we both expand our trading app offerings and modernize our UI using...
11/10/2021
Full time
Job Description & Responsibilities Join the INTERACTIVE BROKERS Team! For more than 40 years, Interactive Brokers has been at the forefront of the Fintech space, and we pride ourselves on being a technology company. Employees at Interactive Brokers constantly challenge the status quo, breaking boundaries on every level to offer the advanced trading platforms with the most sophisticated features for our growing customer base. And all at the lowest costs. Do you have solid Web App skills that you’re ready to put to the test as a hands-on contributor on a complex, large-scale real-time project? Do you have the drive to make features work seamlessly and efficiently with one another, and pride yourself on building beautiful and easy to use UIs? If you answered yes, then join us! We’re looking to hire a talented Senior Web App Developer to be a key player in one of our company’s most critical initiatives, as we both expand our trading app offerings and modernize our UI using...
Based on the data analysis and reconciliation process improvement initiatives, develop and maintain scripts for data aggregation. Operational, and performance reports automation, using multiple sources. Interpret business requirements, analyze implementation options and provide solution Design, implement and maintain management reports (regular and ad-hoc) Implement data integrity checks, as integral part of the data aggregation scripts Perform analysis of information sources, and develop scripts for data fetch and parsing. Clearly communicate complex quantitative analysis in actionable insights Improve usability of reports created, through design, verification and testing of user experience Document, test, implement and provide on-going support for the scripts and data collection and aggregation programs. Proactively seeking out learning resources and team-member guidance to fill knowledge gaps Work closely with analysts and business process owners to translate...
07/10/2021
Full time
Based on the data analysis and reconciliation process improvement initiatives, develop and maintain scripts for data aggregation. Operational, and performance reports automation, using multiple sources. Interpret business requirements, analyze implementation options and provide solution Design, implement and maintain management reports (regular and ad-hoc) Implement data integrity checks, as integral part of the data aggregation scripts Perform analysis of information sources, and develop scripts for data fetch and parsing. Clearly communicate complex quantitative analysis in actionable insights Improve usability of reports created, through design, verification and testing of user experience Document, test, implement and provide on-going support for the scripts and data collection and aggregation programs. Proactively seeking out learning resources and team-member guidance to fill knowledge gaps Work closely with analysts and business process owners to translate...
Based on the data analysis and reconciliation process improvement initiatives, develop and maintain scripts for data aggregation. Operational, and performance reports automation, using multiple sources. Interpret business requirements, analyze implementation options and provide solution Design, implement and maintain management reports (regular and ad-hoc) Implement data integrity checks, as integral part of the data aggregation scripts Perform analysis of information sources, and develop scripts for data fetch and parsing. Clearly communicate complex quantitative analysis in actionable insights Improve usability of reports created, through design, verification and testing of user experience Document, test, implement and provide on-going support for the scripts and data collection and aggregation programs. Proactively seeking out learning resources and team-member guidance to fill knowledge gaps Work closely with analysts and business process owners to translate...
06/10/2021
Full time
Based on the data analysis and reconciliation process improvement initiatives, develop and maintain scripts for data aggregation. Operational, and performance reports automation, using multiple sources. Interpret business requirements, analyze implementation options and provide solution Design, implement and maintain management reports (regular and ad-hoc) Implement data integrity checks, as integral part of the data aggregation scripts Perform analysis of information sources, and develop scripts for data fetch and parsing. Clearly communicate complex quantitative analysis in actionable insights Improve usability of reports created, through design, verification and testing of user experience Document, test, implement and provide on-going support for the scripts and data collection and aggregation programs. Proactively seeking out learning resources and team-member guidance to fill knowledge gaps Work closely with analysts and business process owners to translate...
Host the webinars (invite speakers, order visuals, create the web pages, make sure the clients are invited, check the KPIs. Look for new branded merch providers in all EXANTE locations, agree on the best prices and make sure the quality of the products is the best. Participate in the clients' gifts' campaign. Choose, approve, produce and order gifts for the clients for New Year and Christmas. Organize internal offline and online events for the employees. Organize offline international events/ trips for the Board Team (local and international). Look for new media partnership opportunities, sign the agreements, work closely with the content team, make sure the posts are published, check the follow-up results after promotions. Look for new sponsorships options and sponsor the international events with the participation of EXANTE Sales team. Look for all important international awards and ensure EXANTE’s participation Explore and relaunch charity channel Requirements...
04/10/2021
Full time
Host the webinars (invite speakers, order visuals, create the web pages, make sure the clients are invited, check the KPIs. Look for new branded merch providers in all EXANTE locations, agree on the best prices and make sure the quality of the products is the best. Participate in the clients' gifts' campaign. Choose, approve, produce and order gifts for the clients for New Year and Christmas. Organize internal offline and online events for the employees. Organize offline international events/ trips for the Board Team (local and international). Look for new media partnership opportunities, sign the agreements, work closely with the content team, make sure the posts are published, check the follow-up results after promotions. Look for new sponsorships options and sponsor the international events with the participation of EXANTE Sales team. Look for all important international awards and ensure EXANTE’s participation Explore and relaunch charity channel Requirements...
Who are we We believe that the world will fundamentally be a better place if everyone invests. Our team is on a mission to unleash a borderless financial system run by people through simple, affordable, and accessible investing. Offering a unique opportunity to buy & sell cryptocurrencies, stocks, commodities and indexes and much more across 30 countries, Change is among Top10 FinTech apps in Northern Europe. And we’re growing. Fast. Our Recruitment We hire a few but only the best. Our team members are usually highly senior, with modern skillsets and insanely driven to make a difference. Coming together from 17 countries, all 60 of us are here because of the shared mission and the way we do things. We operate differently – full autonomy, empowered people, bold goals and endless passion drive our success together. This demands a unique mindset and internal drive very few have and getting these unicorns on the team will be your mission. Now we're preparing to 3x our team...
23/09/2021
Full time
Who are we We believe that the world will fundamentally be a better place if everyone invests. Our team is on a mission to unleash a borderless financial system run by people through simple, affordable, and accessible investing. Offering a unique opportunity to buy & sell cryptocurrencies, stocks, commodities and indexes and much more across 30 countries, Change is among Top10 FinTech apps in Northern Europe. And we’re growing. Fast. Our Recruitment We hire a few but only the best. Our team members are usually highly senior, with modern skillsets and insanely driven to make a difference. Coming together from 17 countries, all 60 of us are here because of the shared mission and the way we do things. We operate differently – full autonomy, empowered people, bold goals and endless passion drive our success together. This demands a unique mindset and internal drive very few have and getting these unicorns on the team will be your mission. Now we're preparing to 3x our team...
We’re SwissBorg, a fintech startup headquartered in Switzerland. Our flagship product, the SwissBorg app, offers over 450,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account. And the community is growing fast, with over $1 billion in assets under management, weekly volume of over 250 million, and over 20,000 Premium users. But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth. And this is where you come in...What you might be doing: Manage the compliance department and activities in Estonia Develop, review and implement policies and procedures to manage...
22/09/2021
Full time
We’re SwissBorg, a fintech startup headquartered in Switzerland. Our flagship product, the SwissBorg app, offers over 450,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account. And the community is growing fast, with over $1 billion in assets under management, weekly volume of over 250 million, and over 20,000 Premium users. But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth. And this is where you come in...What you might be doing: Manage the compliance department and activities in Estonia Develop, review and implement policies and procedures to manage...
