SumUp

About The Team You have probably used our card readers to buy a cappuccino or pay your hairdresser already. In Hardware, we are passionate about creating these beautifully designed card payment devices and accessories that enable our merchants to start, run, and grow their own businesses. In doing so, we deal with a diverse range of engineering topics - industrial and electronic design, embedded systems, all the way to mobile apps and backend services. We believe in open communication and constant learning over strict rules. If you're looking for the chance to innovate and help millions of small independent merchants succeed - join us! Curious to know how it feels working in the Hardware team? Check this out! What You’ll Do Support the development team (in particular Embedded Software) with automation of software tests using test frameworks Design and implement automated tests that will allow hardware validation for high-volume electronic devices manufacturing...

About The Team You have probably used our card readers to buy a cappuccino or pay your hairdresser already. In Hardware, we are passionate about creating these beautifully designed card payment devices and accessories that enable our merchants to start, run, and grow their own businesses. In doing so, we deal with a diverse range of engineering topics - industrial and electronic design, embedded systems, all the way to mobile apps and backend services. We believe in open communication and constant learning over strict rules. If you're looking for the chance to innovate and help millions of small independent merchants succeed - join us! Curious to know how it feels working in the Hardware team? Check this out! About The Role As a Payment Engineer you will support the team with delivering payment features for our card readers and you will also help pass and maintain the payment certifications for our readers. You will be expected to act as a payment Subject Matter Expert by...

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly, and manage their money more efficiently. SumUp creates the tools businesses need to make their business (and their customers) thrive and we are now looking to grow our team in Warsaw. As a Senior iOS Engineer as part of a cross-functional team, you’ll play a key part in helping us build SumUp's product ecosystem that can take an aspect of our product and perfect it from concept to execution. We are building an integrated ecosystem of products such as point of sale, online store, invoicing & accounting and enabling merchants to seamlessly access all products within one powerful mobile app. Are you a Senior iOS Engineer with experience in building reliable, secure and easy-to-use features for iOS apps? If so, come and join a team working on features that are exposed to millions of users across the globe. After all, you’ll be empowering merchants around the world to be even...

In the Global Bank Team at SumUp we are building the infrastructure and core services needed to provide our merchants with a digital bank account that allows them to be successful at doing what they love. Our goal is to become the most popular banking partner for small merchants globally by offering a high-quality banking experience tailored to small business needs - effortless, simple and affordable. As Senior QA Engineer in the Global Bank Tribe you’ll play a key role in shaping the future of mobile banking for millions of merchants worldwide. The mobile team is focused on delivering the most impactful user-facing features, both global and market-specific. You will champion the entire quality process throughout all stages of the development cycle and play a pivotal part in shaping the technical vision, ensuring the quality of our banking features. You’ll have the chance to see your impact at scale, collaborate globally, and deepen your skills in a supportive and...

SumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world. We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for our employees. As our Senior Revenue Operations Manager, you’ll be responsible for effectively designing, implementing, and administering compensation plans across SumUp that effectively incentivise, measure, and reward the performance of our Sales teams. This is a critical cross-functional workstream that includes the design and documentation of incentive plans, monthly earnings calculations, communications, analytics, and ensuring we are on track with our forecast. It requires clear ownership and accountability. What You'll Do Develop and amend new and existing Sales compensation plans globally Maintain an in-depth understanding of...

Customer Support Agent - Dutch (Amsterdam based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the Dutch market, you will be the voice of our company. What You’ll Be Doing In This Position Supporting our Dutch-speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants You’ll be great for this position if you have Multi-tasking skills Excellent verbal and written communication (Dutch and English) Problem solving attitude Experience...

SumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world. We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for our employees. As our Senior Partner Acquisition Manager, you'll be responsible for acquiring new partners with a focus on partnerships with new POS partners integrating SumUp payments, being a key player to accelerate SumUp's revenue growth. What You'll Do Identify & Target ISVs: Focus on ISVs that would benefit from our API/SDKs. Build a solid pipeline through research, networking, and direct outreach. Lead Partnership Discussions: Understand ISVs needs, present our API’s value, and negotiate win-win partnerships. Facilitate API Integrations: Work directly with ISVs and internal teams to ensure smooth API/SDK integration....

Field Sales Trainer - DE speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As a Sales Trainer, you will be responsible for improving overall performance and productivity of the sales teams by delivering consistent training sessions for Field sales agents in DE. The training program covers sales skills, product knowledge, systems and tools and market awareness. What you’ll do: Handle live training delivery for new Field Sales Reps (capacity of 25 reps per month) Run phase 1 of new hire assessment and...

Office Manager (Dutch speaker) - part time (flexible: 16 or 20hrs a week) At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As an Office Manager, you’ll play a key role in the organisation of our Amsterdam office. You’ll smoothen our existing processes and ensure that guidelines and measurements are in place and being continuously improved. Curious about life inside SumUp? take a look at this video :) What you’ll do: Office facility management Maintain relationship with providers and organize various supplies...

CRM Manager Lead Generation As the CRM Manager sitting within the CRM & Lifecycle team, you’ll help us improve our sales-led funnel CRM engagement journeys and convert more leads into actual deals. You’ll play a key role in revamping existing sales lead nurturing journeys for our POS, Kiosk and Loyalty solutions. This role is part of the GTM Mission team. This is a group of cross-functional growth hackers with the mission of completely transforming SumUp’s go-to-market from the current approach of leading with our successful card acceptance product to an integrated ecosystem of products that powers all aspects of our merchants’ businesses. If you’re excited about empowering small business owners around the world, we’d love to hear from you. What You’ll Do Develop and execute lead management CRM strategies to optimise lead quality and conversion rates Work with the Sales-led mission and CRM Chapter team to create and implement lead generation campaigns Collaborate...

As part of the Field Sales Engineering Team , you will maintain and enhance our Global Field Sales processes to enable our biggest mission. The team currently operates within the Platform Tribe, which is tasked with developing essential internal developer platforms for SumUp. You’ll play a key role in developing software systems that empower both Sales and Engineering teams to identify the optimal systems and approaches for processes that benefit SumUp merchants and internal users alike. Our goal is to enable our users to concentrate on delivering value to our customers without being burdened by concerns about the underlying infrastructure. What you’ll do: Design, build and maintain services integral to dependable and highly available production systems, following SumUp’s microservice architecture Design, construct, and upkeep our services Develop high-quality, scalable code adhering to Platform standards and best practices Collaborate with stakeholders to pinpoint pain...

Location: Berlin, in-office Our team sits within the Global Operations organization, where our mission is to deliver the best customer experience in the fintech industry by providing an effortless and seamless experience to all our merchants. We are dedicated to redefining how customer support operates by building cutting-edge solutions that empower our users and enhance their journey. As part of this vision, the iOS Engineering team plays a crucial role in integrating innovative solutions directly into our mobile ecosystem. We work closely with cross-functional teams, to develop state-of-the-art tools and features that revolutionize customer support on iOS devices. By creating intuitive, secure, and scalable mobile experiences, we ensure our merchants can access the support they need effortlessly, anytime and anywhere. This role is part of a well-established and collaborative team comprising a Product Manager, Engineering Manager, Designer, Android and iOS developers, Frontend...

About the Analytics Team in the Global Enterprise Tribe: The team is part of the Global Enterprise Tribe, which powers our product offering to large enterprises with both integrated payments and restaurant and retail point-of-sale software designed for large chains. We power all the largest brands that use SumUp, including Gong Cha, Douglass, Rossmann, and DHL! We are building our platform using the latest technology, and we want you to help us raise the bar and drive these changes. Some of the tools and technologies used in the team: AWS Cloud for all analytics back-end infrastructure Airflow, dbt for data modeling and orchestration Snowflake for data warehousing Tableau for visualization Python About the role & what you’ll do: As an Analytics Engineer , you will help to enable quicker and more reliable tribe-wide analytics. You will offer a blend of engineering and analyst skills and will allow us to better enable data-driven decisions to help us achieve our...

About The Team You have probably used our card readers to buy a cappuccino or pay your hairdresser already. In Hardware, we are passionate about creating these beautifully designed card payment devices and accessories that enable our merchants to start, run, and grow their own businesses. In doing so, we deal with a diverse range of engineering topics - industrial and electronic design, embedded systems, all the way to mobile apps and backend services. We believe in open communication and constant learning over strict rules. If you're looking for the chance to innovate and help millions of small independent merchants succeed - join us! Curious to know how it feels working in the Hardware team? Check out this out! What you will do: Oversee capacity and skill set requirements, upskilling and hiring Drive personal growth and career development, conduct regular team reviews and feedback Manage performance, ensuring the team meets and exceeds expectations Ensure...

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. We are accelerating our partnerships business and have ambitious goals to grow our portfolio with a focus on Integrated Software Vendors (ISVs) in 2025. We are looking to strengthen our Sales Engineering capabilities to provide partners with a smooth onboarding and implementation experience. We are therefore hiring an experienced Sales Engineering Lead to drive the technical aspects of our partner sales process, ensure successful implementation of our payment solutions, and spearhead the collaboration with our internal product team. This person will play a critical role in facilitating new integrations and providing critical partner feedback to inform SumUp’s product roadmap. This is a high impact, critical position that will tackle a wide variety of topics and...

About The Team We are seeking a Data Analyst to strengthen the Online Payments tribe. The OP tribe is driven by a bold vision: to transform the way businesses and customers experience payments. We're not just creating transactions; we're empowering merchants to thrive and delivering seamless, secure payment experiences that leave customers delighted. Every interaction, across all SumUp products and beyond, is crafted to be frictionless, intuitive, and reliable. What you'll do : You'll be responsible for product analytics for the OP tribe. You will create and maintain the tribe’s dashboards, monitoring KPI trends over time, and highlighting noteworthy changes to the relevant squads. You’ll work on ad-hoc analysis to answer important product questions. You’ll develop and lead a/b testing for new product features, providing the squads with recommendations based on the data. You will monitor product and payment platform performance and provide PMs with updates and strategic...

Customer Support Agent - French speaker SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. Come and join our in-house Customer Support team and help them shape the voice of SumUp! What you’ll be doing in this position: Level-2 support to our level-1 support specialists Supporting our premium merchants with all questions about our SaaS/Card not present products (mainly via email) You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants You’ll be great for this position if you have: Multi-tasking skills Excellent verbal and written communication (French and English) Problem solving attitude Experience with CRM systems...

AML Analyst - Vilnus Onsite, office first position. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships. If you are interested in growing your career in the ever-changing world of payments this might be the role for you! The Know Your Customer Team is perfect for those who are excited by the potential to work with different products and teams, and have a desire and hunger to constantly improve and innovate in AML Compliance solutions. You'll play a critical role in safeguarding our business by detecting, preventing, and investigating financial crimes. You'll delve into complex investigations, analyze intricate data, and make informed decisions to mitigate risks. Your work will directly contribute to maintaining the highest standards of...

This is an on-site role -- Chargeback Specialist At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In the role of Chargeback Specialist, you will help prevent financial and reputational loss for the company by handling, analyzing and responding to incoming chargebacks as per card schemes regulations. What You'll Do Reviewing and investigating chargeback claims received from SumUp customers and acquirers, ensuring that all necessary documentation is included and that the request is valid Investigating...

Field Sales Trainer - FR speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As a Sales Trainer, you will be responsible for improving overall performance and productivity of the sales teams by delivering consistent training sessions for Field sales agents in FR. The training program covers sales skills, product knowledge, systems and tools and market awareness. What you’ll do: Handle live training delivery for new Field Sales Reps (capacity of 25 reps per month) Run phase 1 of new hire assessment and...