Vivid Money

Vivid Money is an innovative FinTech start-up and our main goal is to create a useful product for those who want to manage finances in a smart way. This customer-oriented innovation-driven product will allow users to access financial, banking, and transaction services all in one application. We are building up our office in Berlin and are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. We believe that great people are the key to a great solution that is why we are looking for Workforce Management Specialists to join our Customer Support Team! What you'll do: Collaborate closely with Customer Care Specialist  and Managers to provide dedicated Workforce Management support; Analyze and validate forecast volume, capacity and staffing data; Build, publish, and maintain optimized work schedules for the Customer Support team; Analyze and track KPIs of the Customer Support team; Support the team...

We are an innovative FinTech start-up and our main goal is to create a useful product for those who want to manage finances in a smart way. This customer-oriented innovation-driven product will allow users to access financial, banking, and transaction services all in one application. We are setting up an office in Berlin and are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. Here, every employee can make an impact and have the unique chance to launch a new product on modern technologies, bringing your own ideas, which will later be used by millions of customers.   We set up all our products from scratch and building up the entire infrastructure - without outdated systems, without inherited dependencies from other products, without the old code and without processes that "work like this because this has always been the case".   We are looking for a Product Owner - Credit to take ownership of the...

Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. Whether it’s payments, transfers, high-interest saving accounts, multi-currency accounts for your travels, spendings reports, split bills — with Vivid, managing all your finances and investing your money is easy, flexible and 100% transparent. We believe that great people are the key to a great solution that is why we are looking for the best Customer Support Social Media Specialists to join the team. With your excellent expertise and people skills, we can create a place where every customer can feel special. What you'll do: Monitor social media channels (Twitter, Facebook, Youtube, Instagram) and distribution platforms (Appstore, Google play store); Ensure that all contacts on all social platforms are answered in a timely manner and in the company`s tone of voice; Provide a positive customer experience, address any customer inquiries and re-direct any questions...

Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. Whether it’s payments, transfers, high-interest saving accounts, multi-currency accounts for your travels, spendings reports, split bills — with Vivid, managing all your finances and investing your money is easy, flexible and 100% transparent. We believe that great people are the key to a great solution that is why we are looking for the best Customer Support Specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special. What you'll do: Testing the way clients and employees use the product from different perspectives (as customer support, back-office, etc.). Participation in creating and updating knowledge base about the products and features for employees and customers. Testing systems as a user and leaving feedback. Testing and improving training processes and materials for the onboarding of new...

Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. Whether it’s payments, transfers, high-interest saving accounts, multi-currency accounts for your travels, spendings reports, split bills — with Vivid, managing all your finances and investing your money is easy, flexible and 100% transparent. We are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. Here, every employee can make an impact and have the unique chance to launch a new product on modern technologies, bringing your own ideas into it, which will later be used by millions of customers. We have successfully launched our product in Germany and will be expanding to other countries soon. This is why we are looking for a Localization Manager to join the team and support localization projects, working closely with external vendors, internal business partners, and other departments. What you'll do...

Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. Whether it’s payments, transfers, high-interest saving accounts, multi-currency accounts for your travels, spendings reports, split bills — with Vivid, managing all your finances and investing your money is easy, flexible and 100% transparent. We believe that great people are the key to a great solution that is why we are looking for the best customer support specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special. We are currently looking for a Customer Support Backoffice Specialist to join our Team! What you'll do Testing the way clients and employees use the product from different perspectives (as customer support, back-office, etc.); Testing systems as a user and leaving feedback; Testing and improving training processes and materials for the onboarding of new colleagues; Providing feedback...

We are an innovative FinTech start-up and our main goal is to create a useful product for those who want to manage finances in a smart way. This customer-oriented innovation-driven product will allow users to access financial, banking, and transaction services all in one application. We are setting up an office in Berlin and are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. Here, every employee can make an impact and have the unique chance to launch a new product on modern technologies, bringing your own ideas into it, which will later be used by millions of customers. In this role, you will work closely with the Business Leads to identifying recruitment needs and deriving recruitment strategies. What you´ll do Support the design and implementation of the recruiting strategy; Work closely with the teams to gain an understanding of the hiring needs and job requirements; Manage the full...

We are an innovative FinTech start-up and our main goal is to create a useful product for those who want to manage finances in a smart way. This customer-oriented innovation-driven product will allow users to access financial, banking, and transaction services all in one application.   We are setting up an office in Berlin and are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. Here, every employee can make an impact and have the unique chance to launch a new product on modern technologies, bringing your own ideas into it, which will later be used by millions of customers.   In this role, you will focus on providing legal advice to product teams and senior management on all relevant issues in the establishment of a highly digital financial services operation.   What you’ll do: Provide timely and accurate advice on all legal matters, incl. but not limited to regulatory, company law,...

Vivid Money is an innovative FinTech start-up and our main goal is to create a useful product for those who want to manage finances in a smart way. This customer-oriented innovation-driven product will allow users to access financial, banking, and transaction services all in one application. We are building up our office in Berlin and are all about flat organizational structure, transparency, decentralized approach to decision-making and collaboration. What you´ll do: Day-to-day administration and running of the office Managing the contracts with third-party providers and leading the communication with office vendors and service providers Managing all incoming and outgoing mail and deliveries Control and manage office access Assist in organizing and coordinating internal, external events and meetings Assist in making necessary travel arrangements and bookings Handle documentation flow Work closely with various teams and support them with ad-hoc requests Assures...

Vivid Money is an innovative FinTech start-up. Our main goal is to create a useful product for those who want to manage finances in a smart way. We believe that great people are the key to a great solution that is why we are looking for the best customer support specialists. With your excellent expertise and people skills, we can create a place where every customer can feel special. What you'll do Before launch: Work with clients via different channels (chat, e-mail, etc.), using our CRM (zendesk). Testing the way clients and employees use the product from different perspectives (as customer support, back-office, etc.). Participation in creating and updating knowledge base about the products and features for employees and customers. Testing systems as a user and leaving feedback. Testing and improving training processes and materials for the onboarding of new colleagues. Providing feedback for improving processes for employees and customers What you’ll...