NMI

NMI is looking for a detail-oriented and self-motivated individual to join the Network Operations Team! Our Network Operations Specialists are responsible for the security and fraud systems monitoring and data analysis. This position’s schedule and availability are for a Full-Time schedule and overnight hours. Responsibilities And Duties Monitoring the software system for a variety of potential threats or issues related to Fraud, Security, EFT Network, Incident Management, & Network Operations. Tracking data and creating reports for hand-off to the next shift. Communicating issues that arise to appropriate stakeholders within the company. Requirements An aptitude for Information Technology Security and/or general Internet/computer skills. Strong written and verbal communication skills. You are a team player who can lead by example. A sense of urgency of when things need to happen. You are detail-oriented and have solid organizational skills. Preferred...

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Merchant Application Specialist. As a Merchant Application Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. Attendance within the Cape Town office for US Working Hours is required for this role. Office location: Cape Town V&A. What will I be doing? Onboarding new and existing customer accounts Training customers on our onboarding & reporting tools Supporting internal colleagues with general queries relating to our products Updating/creating knowledge garden content (our external help desk portal with information for customers) Updating/creating internal documentation Working with...