NMI

NMI is seeking an experienced Marketing Cloud Intelligence (Datorama) Administrator to assist in the ongoing configuration of Salesforce Marketing Cloud Intelligence (e.g. developing comprehensive reporting and new data tables from BigQuery) in Cape Town . This individual will collaborate closely with the marketing and data teams to develop the necessary datasets, visual reports, and training needed to provide actionable dashboards, streamline reporting, and ensure a seamless integration with other existing systems that support NMI's data-driven marketing strategy. Attendance within the Cape Town office for US Working Hours is required for this role. Office location: Cape Town V&A. Key Responsibilities Salesforce Marketing Cloud Intelligence (Datorama) Implementation: Collaborate with marketing operations to set up and configure Salesforce Marketing Cloud Intelligence (Datorama) for NMI, ensuring alignment with marketing objectives. Integrate and harmonize...

We are seeking a highly skilled Staff Data Engineer to join our team. In this role, you will lead the design, implementation, and optimization of our data infrastructure, leveraging Google Cloud Platform (GCP) and Amazon Web Services (AWS) . You will play a critical role in developing scalable data pipelines, ensuring data integrity, and providing robust solutions that empower analytics and machine learning teams. Key Responsibilities Architect, build, and maintain scalable, reliable, and secure data infrastructure using GCP and AWS services. Design and implement ETL/ELT pipelines to process and transform large datasets efficiently. Develop and optimize data models, warehouses, and lakes for analytical and operational use cases. Set up and maintain CI/CD processes for automated deployment, integration, and testing Identify and address bottlenecks and opportunities for improvement in data pipelines and systems Implement data governance, security, and compliance best...

NMI is excited to add a Senior Software Engineer to our growing team in South Africa. This role sits within the Protocols team—responsible for building and maintaining mission-critical services that connect to card payment acquirers and processors. These systems, written primarily in C#, must be scalable, secure, observable, and highly available, ensuring seamless transaction processing for our global customer base. The Protocols team is part of NMI's Payments Gateway group, which focuses on developing and maintaining world-class payment solutions, including PIN pad and card reader integration and processor/acquirer connectivity. As a Senior Engineer, you'll have a direct impact on how payments flow through the NMI platform, playing a key role in evolving our architecture and building scalable solutions. This role is ideal for engineers who thrive in dynamic environments, lead by example, and are eager to make critical systems more reliable, scalable, and maintainable. Key...

NMI is seeking an experienced Salesforce Marketing Cloud Intelligence (Datorama) Administrator to assist in the ongoing configuration of Salesforce Marketing Cloud Intelligence (e.g. developing comprehensive reporting and new data tables from BigQuery) in Cape Town . This individual will collaborate closely with the marketing and data teams to develop the necessary datasets, visual reports, and training needed to provide actionable dashboards, streamline reporting, and ensure a seamless integration with other existing systems that support NMI's data-driven marketing strategy. Attendance within the Cape Town office for US Working Hours is required for this role. Office location: Cape Town V&A. Key Responsibilities Salesforce Marketing Cloud Intelligence (Datorama) Implementation: Collaborate with marketing operations to set up and configure Salesforce Marketing Cloud Intelligence (Datorama) for NMI, ensuring alignment with marketing objectives. Integrate and...

NMI is excited to add a System Administrator to our growing team in Cape Town, South Africa . As a System Administrator with a focus on Zendesk Administration, you will be responsible for managing our customer support platform while also taking on additional system administration tasks across our IT infrastructure. You will ensure that our systems run smoothly, enhance user experience, and support our operational goals. This multifaceted role requires a blend of technical expertise, problem-solving abilities, and a customer-centric mindset. Attendance within the Cape Town office for UK working hours is required for this role . Office location: Cape Town V&A. Key Responsibilities Zendesk Administration: Configure and manage the Zendesk platform, including ticketing systems, user permissions, and custom reporting. Develop and maintain support documentation, FAQs, and knowledge base articles to enhance customer self-service options. Monitor and analyze support...

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. As a Support Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). Attendance within the Cape Town office for US working hours is required for this role. Office location: Cape Town V&A. What will I be doing? Onboarding new and existing customer accounts Training customers on our onboarding & reporting tools Supporting internal colleagues with general queries relating to our products Updating/creating knowledge garden content (our external help desk portal with information for customers)...