FXCM

FXCM is a leading provider of online foreign exchange (FX) trading, CFD trading, spread betting and related services. Founded in 1999, the company's mission is to provide global traders with access to the world's largest and most liquid market by offering innovative trading tools, hiring excellent trading educators, meeting strict financial standards and striving for the best online trading experience in the market.

Clients have the advantage of mobile trading, one-click order execution and trading from real-time charts. In addition, FXCM offers educational courses on FX trading and provides trading tools, proprietary data and premium resources. 

FXCM Pro provides retail brokers, small hedge funds and emerging market banks access to wholesale execution and liquidity, while providing high and medium frequency funds access to prime brokerage services via FXCM Prime. FXCM is a Leucadia Company.

FXCM Melbourne, Australia
10/09/2021
Full time
Principal Duties and Responsibilities: Provide clients with best-in-class service on phone, chats, and email Self-managed outbound call campaigns in order to provide added value services to existing and new customers Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results Assist in driving the sales for FXCM's products and services Build and maintain relationships with clients (no cold calling) Conduct KYC to understand client backgrounds and concerns, offer resolution to bring up client satisfaction level, while at the same time actively looking for upsell opportunities Follow up with client applications until accounts are live, funded and traded Perform retention follow ups to make sure clients are comfortable using FXCM’s platforms and services, while trying to get to know clients trading plan and intention of use of account to further spot upsell...
FXCM Melbourne, Australia
09/09/2021
Full time
The Compliance Associate will support FXCM Australia`s compliance program in our Melbourne / Sydney office. The role is part of the Regulatory Research and Development (RRD) team and falls under the Advisory function within the Compliance Department. The Compliance Associate is required to develop a comprehensive understanding of financial regulations (ASIC and other regulatory bodies) and their application to the Firm`s business. The individual works closely with Compliance Monitoring to provide regulatory guidance on monitoring processes and with the rest of the Firm to provide regulatory guidance and to advise on compliant processes.  Key responsibilities: Maintain and update documentation and files included but not limited to internal policies and procedures, client facing documents such as Product Disclosure Statement, Financial Services Guide, and Terms of Business Conduct legal or regulatory research, review marketing materials, and liaise with other...
FXCM Melbourne, Australia
09/09/2021
Full time
Principal Duties and Responsibilities: Provide clients with best-in-class service on phone, chats, and email Self-managed outbound call campaigns in order to provide added value services to existing and new customers Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results Assist in driving the sales for FXCM's products and services Build and maintain relationships with clients (no cold calling) Conduct KYC to understand client backgrounds and concerns, offer resolution to bring up client satisfaction level, while at the same time actively looking for upsell opportunities Follow up with client applications until accounts are live, funded and traded Perform retention follow ups to make sure clients are comfortable using FXCM’s platforms and services, while trying to get to know clients trading plan and intention of use of account to further spot upsell...
FXCM Sofia, Bulgaria
27/08/2021
Full time
Primary responsibilities (not limited to) Working with business partners and internal project teams to deliver visually engaging and intuitive online, print and email advertising Take animated HTML5 display advertising layouts and create clean/efficient standards resizes Resize and translate HTML5 animated and non-animated display advertising Research and evaluate new technologies that could be used to improve display/print advertising Vector graphics development Display creative uploads, and updates within Ad server platform Responsible for ensuring that print and display advertising implementations are in compliance with usability and accessibility standards as defined by business requirements Create, resize and translate print advertising Work closely with legal team to ensure display campaigns are compliance approve Work closely with display trafficking team, ensuring all creative assets meets publisher requirements; accommodate ad hock format and size requests...
FXCM Sofia, Bulgaria
27/08/2021
Full time
As an Affiliate Marketing Manager for FXCM you will have the opportunity to help grow the affiliate program of one of the industry’s most established and well known brokerages. As an experienced affiliate marketing manager with an established book of business, the role will focus on the recruitment and growth of affiliate partners across key markets. Primary Responsibilities: Source and recruit new affiliates Maintain and optimize existing affiliate relationships Maintain and monitor affiliate programs and activities Search for traffic brokers and negotiate with them to cooperate with our affiliate program on our condition Requirements: English at a professional level (written and verbal). Other languages a bonus 1+ year(s) as an Affiliate Manager (ideally with an established broker ) Deep understanding of affiliate and partner marketing channels Highly organized, strategic and execution focused, with ability to multi-task Ability to operate independently and...
FXCM Sofia, Bulgaria
27/08/2021
Full time
Senior (Oracle) Database Administrator primary responsibility is to make critical data changes, ensure availability, stability, scalability and performance of database servers that supports FXCM’s Trading Platform and Applications. Job Description: Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment Maintains and supports moderately complex infrastructure environments Performs complex troubleshooting as a subject matter expert Works to ensure appropriate monitoring and alerting setup Leads root cause analysis and problem management for complex problems to address underlying technical issues Collaborates with business and application development stakeholders Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they...
FXCM Sofia, Bulgaria
25/08/2021
Full time
Primary responsibilities (not limited to): Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions Build and use predictive models using various methods for the implementation of new reporting and other initiatives Define and lead business improvement projects Liaise with business heads and other management on reporting optimizations and process improvement initiatives Consult management on data and analyzes associated with business goals, KPIs and benchmarks Validate, manipulate, and perform exploratory data analysis on datasets Review, refine and document business requirements and processes Drive efficiency by designing and delivering tool enhancement and automation Analyze and test new data sources for availability and quality, and integrate with internal sources Share knowledge and expertise with other team members to enable continued team skills development Requirements: ...
FXCM Sofia, Bulgaria
25/08/2021
Full time
We are looking for a developer to work in a small team to cover many aspects of automation and application development in a complex distributed Fintech (Financial Technology) environment. We work mostly on automating the monitoring, alerting and deployment of backend services that include applications built in Java, C++, Python, Ruby and JS. Our team also builds tools and dashboard UI applications to give visibility and enable other teams to manipulate our data and operational metrics. We basically do it all. Core Competencies: Independent: Must have the ability to succeed alone while developing automation solutions, prioritizing and reorganize projects as required Collaborative: Persistent and personable in gathering needed requirements and feedback from stakeholders for automated solutions, scheduling meetings, and demonstrating progress or products Detail-Oriented: Exceptional process documentation, adheres to best practices in the Software Development...
FXCM Nicosia, Cyprus
25/08/2021
Full time
The Senior Regulatory Compliance Associate will be required to develop a comprehensive understanding of financial regulations and how those rules apply to the Firm. The role will require the individual to be responsive to the needs of the business and reactive to regulatory issues. Principal Duties & Responsibilities: Analysis of incoming regulations and support implementation Draft written policies and procedures Conduct gap analysis of policies and procedures and assist with the remediation of noted deficiencies Issue high level compliance memos Provide compliance advice and solutions for various business projects Produce risk assessments of regulatory developments and business initiatives Conducting gap analysis of policies and procedures and assist with the remediation of noted deficiencies  Critical & Essential Knowledge, Skills & Experience Essential: 3-5 years of compliance or related legal experience Experience in working with Financial...