FXCM

The Sales Associate will work with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading...

Working with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading platform and introduce leads...

We are seeking career minded, experienced and motivated individuals for full-time positions in our Operations department. Primary responsibilities includes (not limited to): Processing and activating new currency trading accounts Back office operations and processing transactions (withdrawals, transfers, deposits) Posting deposits (credit card, wires, online checks, bank checks) Translating documents, templates and communicating with foreign language/English speaking clients Performs special projects as necessary Qualifications: English – Fluent Level (written and verbal) Hebrew – Intermediate Must have knowledge of Adobe Acrobat, Microsoft Office Prior operational/back office experience or customer service a plus Excellent written and verbal communication skills Superior customer service skills Detail-oriented with a high level of organizational skills Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business...

We are seeking career minded, experienced and motivated individuals for full-time position in the Financial Services department in our Sofia based office, which operates as a back office since 2012 and currently employees over 250 people in the following departments: General and Institutional Operations, Compliance, Accounting, Marketing, IT, Data Analytics and Product Development. Primary responsibilities (not limited to) Assist in driving the sales for FXCM's Retail and Institutional products and services Build and maintain relationships with clients Develop new opportunities within existing client base Utilize an intelligent soft sales approach to communicate the benefits of FXCM, our trading platform, and the FX market to prospective clients Discuss financial markets and major factors that move them Provide support for self-trading FX clients from all over the world Requirements Must have strong writing skills and can speak persuasively and clearly in...

FXCM is currently seeking a highly motivated, enthusiastic and detailed oriented person for a full time opportunity in our office in Sofia, Bulgaria. Trade Finance Analyst is an entry-level position responsible for comparing back office's position to our Prime Brokerage's real time reporting portal. It is a front to back service support which includes trade flow, unmatched trades, mapping failure, break resolution and reporting. The associate will be expected to train with units within the department and understand all functions related to a FX and Commodity transaction post-execution, including confirmations, settlements and investigations. The group directly supports and interacts with the Prime Brokerage business, serving point of person to liaise with the operational team across price providers, system support team, other operations areas, and dealers. The primary function is to ensure back office matches to Prime Brokerage's reporting portal to mitigate risk and implement...

To help grow our Asian market, we are looking for young, energetic individuals who can speak Thai proficiently to join us in our Hong Kong office. Principal Duties And Responsibilities Offer multiple solutions, platforms and services to self-trading customers. Provide clients with best-in-class service on phone, chats, and email. Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results. Conduct KYC to understand client backgrounds and concerns, offer resolution to bring up client satisfaction level, while at the same time actively looking for upsell opportunities. Act as a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback. Be up to date with global financial news update and intelligently articulate financial and market-related concepts as well as FXCM products and services....

The Sales Associate will work with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading platform...

As a DevOps Manager, you will be responsible for maintaining and executing organizational policies and procedures for change management, configuration management, release and deployment management, service monitoring, support and problem management. Primary responsibilities (not limited to) Lead a small team of DevOps engineers Establish and execute a Cloud-First strategy for a new segment of company’s software and services Be responsible for CI/CD pipeline build, improvement and management Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructure Take full ownership of the DevOps discipline and be responsible for managing all server/infrastructure related issues for this segment Exhibit a high level end-to-end understanding of web application design, construction, testing, deployment, and delivery Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e....

The Sales Associate will work with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading...

Working with and in support of the Sales Team providing high quality general sales administration duties. Principal Duties & Responsibilities including but not limited to: Building and maintaining relationships with clients through regular communication and high-touch service Providing exceptional service and support to clients to ensure their satisfaction and activation Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise Analyze data to identify trends and opportunities for improvement in the retail client segment Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition Consistently achieve departmental and individual metrics Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region Present our trading platform and introduce leads...

Purpose of Role To develop and cultivate new business as well as leverage the firm’s current client relationships. Principal Duties & Responsibilities including but not limited to: Prospect sophisticated, high volume institutional FX and CFD customers, targeting macro hedge funds, tier II and tier III banks, asset managers, family offices, and retail brokers. Subsequently, design and deliver product demonstrations; Analyse trade data of prospects and clients alike, certainly to include fill ratios, latency times, spread analysis, and more; Qualify customers into appropriate channels within FXCM's technology suite as well as across FXCM’s various liquidity solutions; Enhance relations across customer network so as to increase percentage of trading volumes; Produce results, primarily in the Key Performing Indicators of gross trading volume and net revenues across accounts. Manage a lengthy sales cycle while coordinating with several internal...

FXCM is looking for an HR Manager to be responsible for the Israeli office and global HR practices, policies and procedures. The successful candidate will have accountability for the full employee life cycle. Primary responsibilities (not limited to): Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, leaves management, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, and morale, occupational health and safety, training and development Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff Attends and participates in employee disciplinary meetings, terminations, and investigations Implements new hire orientation and employee recognition programs Maintains compliance with local employment laws and regulations, and recommended best...