Swissquote

  • Gland, Switzerland
Swissquote London, UK
23/07/2021
Full time
The role holder will be part of the Compliance team and will be responsible for undertaking compliance monitoring and day-to-day compliance activities; helping to ensure that the Company complies with all regulatory requirements, including global tax compliance and financial crime legislation. As a Compliance Assistant, you will: Undertake compliance monitoring in accordance with the Compliance Monitoring Programme and as appropriate monitor corrective actions; Review financial promotions, company’s and partner’s website and provide approval. Ensure staff in business departments are aware of, and adhere to, the Company’s policies on financial promotions; Ensure the application of the following processes:  AML/KYC processes; Sanction and PEP screening; Global tax compliance legislation (AEOI/FATCA); Review customer complaints, claims and litigation, investigate where appropriate, and work with staff in business departments to ensure compliance with Company policies on...
Swissquote Gland, Switzerland
22/07/2021
Full time
We are looking for new Product manager to strengthen the team of Product manager that drive evolutions of key products: Trading retail platforms, you will integrate a teams of 6 Product managers. This is a new position, to be based in Gland. Your missions : ·         Understand target audience and competition dynamics to formulate powerful insights. ·         Build product strategy with Sales, Business , Customer care,  Marketing & tech teams ·         Work with Product designers and UX research to develop creative and power full product. ·         Measure product usage and feature adoptions. ·         Collaborate with other product managers to share knowledge and strategy. ·         Plan mid-term strategic plans to build a product competitive edge ·         Define Objective Key Result to cross functional teams. ·         Provide ongoing reporting on your KPI products and Strategic Key Result. ·         Plan long term strategic plans on your...
Swissquote Luxembourg, Luxembourg
21/07/2021
Full time
The primary role of the Client Services Representative is to resolve client product queries and issues, in order to deliver outstanding servicing to clients over the digital, phone and email channels. ·          The role is a flexible resource, client-service focused, but skilled to provide commercial and relationship management support as required. ·          To place client investment orders and asset transfer instructions accurately and in a timely manner. ·          To identify and log client service operational risks via the department Risk Register. ·          Gain the confidence and trust of clients through provision of exemplary customer service at all times. ·          Provide dealing support to our clients, taking ownership of queries and seeking solutions. ·          Ensure timely and accurate execution of all dealing transactions and asset transfer instructions. ·          Provide technical support to others as necessary. ·          Understand...
Swissquote Zurich, Switzerland
20/07/2021
Full time
As a member of our Zurich Sales department, you will conduct multiple tasks to grow the business through providing best in class service to the existing clients of the Bank as well to new clients. You are ready to bring and demonstrate: Client-first approach and commitment to high-class service Team playing attitude Understanding and escalation of client’s issues Suggestions for improvements of products, services and processes Commitment to our organizational values Sense of urgency and high energy Role description: Support our Retail Sales team in Zurich Perform initial contact with the prospects as well as continuous follow up in coordination with the team member Provide full support to all our Sales team members to ensure a high service level and meet the team targets Handle incoming calls from prospects, clients and other departments Handle general internal and external correspondence and mailing View account forms, ensure completeness and...
Swissquote Zurich, Switzerland
19/07/2021
Full time
We have an exciting opportunity in our Legal service which is part of the Legal & Compliance department. We offer the opportunity to become part of a young performing team, in a stimulating working environment combining a friendly, casual atmosphere with cutting-edge technologies and a great diversity of tasks. As a Legal Officer, you will be part of the Legal & Compliance department. Among others, your tasks will typically be the following: Review, negotiate and draft contracts and/or any other documentation of the Bank with a special focus on securities trading matters Take care of litigation matters or complaints with a special focus on securities trading matters Participate in various regulatory and other securities trading linked projects of the Bank Provide legal support to the Management of the Bank as well as to subsidiaries of the Bank (including abroad) Provide legal analysis of new services and activities of the Bank Prepare legal research on banking...
Swissquote Gland, Switzerland
19/07/2021
Full time
As a Compliance Officer, you will be part of the Legal & Compliance Department and work in the monitoring team of the Compliance Service. You will have multiple tasks, which include: Analysis and validation from a compliance and AML perspective of cash and security transfers Perform due diligence analysis and further clarifications from an AML perspective (higher risk transactions, special clarifications, etc.) Treatment of sanctions-related alerts, intermediary bank requests Review of tax compliance aspects, such as FATCA and CRS (automatic exchange of information) Being part of the development, implementation and update of several internal processes and guidelines, mainly related to the monitoring tasks Participation in reviews of key clients Participation in the analysis and drafting of MROS reports Optimization of internal processes, review and drafting of internal guidelines Delivery of internal training on compliance topics Participation in key regulatory...
Swissquote Gland, Switzerland
19/07/2021
Full time
As a Database Engineer, you will join our IT Department in our Databases team. You will be responsible for administration and optimization of our databases. You will be in contact with many stakeholders in the company and be the referent regarding the databases of the bank. You will: -       Build, and scale Swissquote’s database infrastructure -       Take in charge full databases administration -       Improve and optimize database administration and management with coding and automation with a focus on the performance, high availability and reliability. -       Work in a heterogeneous environment containing diverse databases and operating systems, and make them work well together. -       Produce systems that are scalable, automated, and well-documented, and train others to take on operations. -       Develop and maintain monitoring and alerting services -       Provide support to development teams on several projects -       Participate in on-call...
Swissquote Gland, Switzerland
19/07/2021
Full time
As a Software Engineer, we need you to be mostly oriented towards Back-End (70%) but with some skills and interest in Front-End (30%). We are actively looking for several Software Engineers  with different levels of experience and seniority  to join our existing teams working on Cryptocurrencies, eBanking, Payments, Forex... What will you do here ? Participate actively in the development of the products under your team supervision by creating efficient and reliable code Work closely with financial experts to gain first-hand experience and discuss possible solutions and alternatives to embed their requests Keep yourself up-to-date on the cutting-edge technologies and contribute actively to the technical choices of the team Coordinate and organize the products evolutions and their deliveries Provide support on the applications to our internal and external users Use modern test frameworks to ensure the quality of the applications Qualifications...
Swissquote Gland, Switzerland
18/07/2021
Full time
After a training period on our technologies (Oracle, Perl, Python), internal systems and the trading world, you will : Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms. Proceed to the first step of investigation and solve complex and critical cases. Maintain, operate and update our customer databases using your SQL knowledge. Develop new automation tools to continuously improve the performance of our trading systems Job Description Investigate issues for our clients and other departments Provide level 2 and 3 support for our clients Develop and optimize internal tools Provide complex databases extractions (SQL) for others departments Coordinate with development teams to solve critical cases Participate in the daily monitoring of our IT Systems by executing and implementing specific checks Qualifications Qualifications Degree in Information Systems (for example Bachelor HES or similar) and a...
Swissquote Gland, Switzerland
18/07/2021
Full time
As an IT Banking Platform Technician, you will be part of Swissquote’s IT & Security Department, more specifically part of the team responsible for the support of our banking platforms. After a training period about the trading world, our internal systems and procedures (SQL, Unix/Linux environment), you will : Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms. Proceed to the first step of investigation and collaborate with experienced colleagues to solve complex and critical cases. Maintain, operate and update our customer databases using your SQL knowledge applied to internal procedures. Investigate issues and provide first level support for our trading platforms Assist senior colleagues with investigation on complex cases Provide procedural databases extractions (SQL) for other departments Participate in the daily monitoring of our IT Systems by executing and implementing specific checks   Qualifications...
Swissquote Zurich, Switzerland
18/07/2021
Full time
Telefonische Kundenbetreuung in deutscher, italienscher, französischer und englischer Sprache Entgegennahme von telefonischen Börsenaufträgen, Aktien, Obligationen, Funds, Warrants, Strukturierten Produkten, Optionen,  Futures, Forex, Treuhandanlagen Eingabe von Börsenaufträgen Supportdienste in enger Zusammenarbeit mit unserem Backoffice am Hauptsitz Diverse administrative Tätigkeiten Kundenberatung bei technischen Problemen Selbständiges Bearbeiten von Kundenbeschwerden Schriftliche und mündliche Bearbeitung von Email Anfragen   Qualifications Eine Banklehre ist von Vorteil, aber nicht zwingend Sie sprechen Deutsch und English, Französisch und Italien sind ein Vorteil Sie haben serviceorientiertes Denken, Freude am Kundenkontakt und ein vernetztes Denken Sie haben Affinität zur Börse und Interesse an den Märkten Sie besitzen die Fähigkeit Gefahren zu erkennen und diese nach deren Dringlichkeit einzuschätzen Sie sind flexibel betreffend Arbeitszeiten Sie sind...
Swissquote Zurich, Switzerland
18/07/2021
Full time
Sie arbeiten in unserem hervorragend gelegenen Customer Care Center in Zürich (neben dem Hauptbahnhof) und werden Teil unseres überschaubaren und freundlichen Teams (über 70 Mitarbeiter). Ganz gleich, ob Sie aus dem Bankgeschäft oder Kundenservice kommen, wir kümmern uns um Ihr Onboarding und Ihre Schulung , um zu gewährleisten, dass Sie unseren Kunden den besten Service bieten können. Zu Ihren täglichen Aufgaben gehören: Unterstützung von Kunden durch verschiedene Kommunikationskanäle, um ihre Zufriedenheit mit unseren digitalen Plattformen sicherzustellen; Informationen  zu unseren verschiedenen Produkten und Dienstleistungen ; Zusammenarbeit mit Ihren Kollegen in den Bereichen Business Operations, IT, Vertrieb, Legal & Compliance, Marketing, Trading usw., um die besten Lösungen zur Unterstützung unserer Kunden zu finden. Qualifikationen  ...
Swissquote Gland, Switzerland
17/07/2021
Full time
Integrated in the Trading Department, in the Equities & Derivatives service, your main responsibilities are: Execution of client’s orders for not online tradable products Advisory & Sales Trading for clients with mixed Equity and Derivatives portfolios Working orders for HNWI clients Follow up on client's trading positions and trading workflows Risk evaluation of Equities and Structured Products pledge rate Support to brokers, counterparties and client relationships Participation in projects to improve the trader's environment Qualifications Fluent in English and French, German is a plus University degree in Economics or Bank apprenticeship 3 to 5 years of experience on a trading floor with good knowledge of the banking environment Have already passed the Eurex and Six licenses is a plus Familiar with Financial Information Systems Self-motivated and passionate about macroeconomics and the financial industry Ability to work under stressful...
Swissquote Gland, Switzerland
16/07/2021
Full time
As the fastest growing online bank in Switzerland, Swissquote is adapting its internal control system to the evolving regulatory environment and to its increasing business volumes and, more specifically, is creating a new unit of Business Risk Managers within its Sales Headquarters department in Gland (VD). This new unit will be a key element of Swissquote’s first line of defense. We are looking for different levels of seniority, from junior/intermediate to senior profiles. In this position, you will be a member of the new Business Risk Management unit, which will be part of the Sales Headquarters department. Your unit will report directly to the Head of the Sales Headquarters Department. You will work closely with the relationship managers of the Sales Headquarters and with the Compliance Service. You will play a key role in our first line of defense, in particular for managing money laundering risks, reputational risks and other business risks. You will in particular...
Swissquote Gland, Switzerland
16/07/2021
Full time
As a Product Designer, you will be integrated in our Project Management Department within the Product Design Team. You will be involved in our Human-Centered Design process by creating the digital products of the bank throughout the entire product life-cycle.  We strive to offer the best experience for our client, your mission is to pursue our innovative, intuitive, and above all customer oriented vision to provide our clients a unique banking experience. Your responsibilities Participate in each phase of the Product life-cycle, from Discovery to Delivery and listen customer feedback to bring customer voice to the process Explore multiple concepts and turn them into functional designs, knowing when to apply pixel-perfect attention to detail and when to make low-fidelity sketches and prototypes Work closely in interdisciplinary team, innovating and evolving a product and empower the team with the UX practice Demonstrate communication skills...
Swissquote Valletta, Malta
16/07/2021
Full time
The MLRO will be responsible for ensuring that the company achieves and maintains compliance with its AML-CFT obligations. With the necessary knowledge in the company’s regulatory requirements, including its application, the MLRO will develop and ensure implementation of required compliance frameworks to achieve this. The main responsibilities of the MLRO will be : Ensure that the company complies with the requirements of all applicable anti-money laundering legislation and internal Group standards Develop, improve and manage the company’s policies related to AML in line with the latest regulations in the industry Maintain, update and implement a Business Risk Assessment in line with the activities carried out by the company Implement Group policies and procedures into the company’s policies Develop and implement a monitoring system to ensure that all suspicious transactions are investigated, documented and passed on to the relevant...
Swissquote Zurich, Switzerland
16/07/2021
Full time
Schriftliche und telefonische Bearbeitung von Kundenanfrage mit Fokus auf Social Media und E-Mails in Deutsch, Englisch, Französisch und Italienisch Kundenbetreuung rund um unserer Dienstleistungen und Trading Produkte  Selbständiges Bearbeiten von Kundenbeschwerden Koordination und Delegation der eingegangenen Anfragen mit Fachabteilungen (BackOffice, Legal & Compliance, IT, Marketing, etc.) Unterstützung der Fachabteilungen bei Abklärungen und Kundenaufträge Technischer Support für unsere Applikationen (Mobile, Webplattform) Mithelfen der Weiterentwicklung unserer Applikationen (Mobile, Webplattform) Qualifikationen Eine abgeschlossene Bankausbildung und/oder mehrere Jahre Erfahrung im Kundendienst Neben Ihrer Deutschen Muttersprache, haben Sie ausgezeichnete Kenntnisse in Englisch und/oder Französisch, Italienisch ist ein Plus Sie haben ein serviceorientiertes Denken, Freude am Kundenkontakt...