Bank of China (Hong Kong)

  • Hong Kong, Hong Kong
Bank of China (Hong Kong) Hong Kong, Hong Kong
Full time
Responsibilities Align with the bank’s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans Conduct in-depth market and industry research and analysis on omni-channel development trends, and formulate omni-channel strategy based on customer needs and the latest fintech applications Conduct qualitative and quantitative analysis on the performance, efficiency, customer behavior and projects implementation in various online and offline channels, and propose customer experience optimization suggestions Work with various business units to formulate and monitor the implementation of bank-wide channel strategies and mechanisms whenever necessary Identify business opportunities and areas of improvements by agile and design thinking with analytical support; Supervise and manage subordinates to complete required tasks, collect and organize work materials, and...