Fenergo

The Fenergo Customer Support Team is responsible for working with our client’s IT teams to help, guide and provide support for complex production issues with the Fenergo application. Description: Manage the day to day activities of the Customer Support Team Set goals and monitor goals for team members Hire, retain and develop team members Act as point of escalation for customers in all matters related to support Drive SLAs and KPIs defined for Support Build strong relationships with the SaaS Engineering team in order to resolve customer issues in a timely manner Meet with customers regularly to provide an overview of their support tickets as well as key Help driving support strategy including the definition of KPIs, tools, etc… Create and Review dashboards in order to meet customer as well as internal reporting requirements Own customer escalated issues and drive them through to resolution Work with the Customer Support Dev Team to agree timelines for resolution and...

The technical writer’s role is to produce high quality product documentation for the end user. You need to see the world from the end user’s viewpoint and provide clear instructions with simple to follow steps and examples that explain how to use each of the features of our product. You will own the entire documentation production process; from creating doc templates and styles guides, through writing the content, having it reviewed, administering the release cycle, versioning, maintenance and carrying out the training to both our staff and to our clients. You will enhance product documentation, ensuring quality, usability, completeness, and timely delivery. You will use and explore the product to understand how it works, liaise with our savvy developers and product owners on new features to be documented, identify areas for improvement in the existing documentation and lend your expertise in proofreading and editing various other kinds of written material. Main Responsibilities:...

Come join the team that’s transforming financial services! Work on global client projects that are transforming every part of their digital customer journeys. Collaborate with global, cross-functional teams to revolutionize how we develop and deliver. Own your own career with defined training and role tracking. About Us: Fenergo is the No. 1 provider of Digital Client Lifecycle Management technologies for the global financial services sector. With 80+ clients across the world, we count 32 of the top 50 banks as clients. We are a global team of 850+ professionals who are digitally transforming how financial institutions manage customer journeys through every stage of the client lifecycle – from remote account opening and onboarding to compliance to product origination to ongoing due diligence (KYC) – to deliver the best customer experience possible. We collaborate and partner with some of the biggest firms in the world including DxC...

The Company: Fenergo is the leading provider of digital transformation, customer journey and client lifecycle management (CLM) solutions for financial institutions. Its software digitally transforms and streamlines end-to-end CLM processes - from regulatory onboarding, data integration, client and counterparty data management, client lifecycle reviews and remediation, all the way to client offboarding. Fenergo is recognized for its in-depth financial services and regulatory expertise (from a team of over 30 global regulatory specialists), community-based approach to product development and rules engine which ensures financial institutions are future-proofed against evolving Know Your Customer (KYC), Anti-Money-Laundering (AML), tax and OTC derivatives-based regulations across 100+ jurisdictions. Counting 80+ global financial institutions as clients, our award-winning CLM suite digitally transforms how financial institutions manage clients; from initial onboarding to KYC/AML...

As a Fenergo Director of Sales the primary objective of this role is to generate revenue for Fenergo by building, maintaining, nurturing sales pipelines, and managing each stage of the sales cycle through to deal execution. The Sales Representative must be highly energized, assertive and work in an extremely effective and collaborative manner. Your drive must come from the willingness to the help Fenergo grow our business. You must have extraordinary communications skills and know how to build relationships as well know how to maintain them. You will work in collaboration with various Fenergo practice leads and sales team to support and coordinate win-win partner programs, sales processes, go-to-market strategies, and business development initiatives that drive revenue growth and market expansion for the organization. Given the reach of this role, international travel may be required. Main Responsibilities: Creating or accelerating new business Meet or exceed sales/revenue...

Are you an experienced .NET developer who enjoys working in a fast-paced environment? Are you naturally curious and a lifelong learner? Do you live and breathe technology, have strong analytical skills and enjoy problem solving? Career development is incredibly important to us at Fenergo as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career. You Will Build new products and services as part of our SaaS product platform Be a member of a team who builds, deploys, and runs their own software all the way to production Design, build and maintain API’s, services, and systems across our cloud product platform Debug production issues across services and multiple levels of stack You Should Be A software engineer who thinks about complex systems, the components that...

DESCRIPTION Fenergo is an award-winning provider of Client Lifecycle Management software solutions for financial institutions. Whether your career is just starting, or you are looking to progress to a new challenge, Fenergo is a place you can grow personally and professionally. Role Description We are looking for an experienced Technical Leader who enjoys working in a fast-paced environment leading multiple Cross-Functional Agile Scrum teams to join our Cloud Product Delivery organisation and own the technical implementation aspects of client delivery projects. Being able to deliver is taken as given for the role - we are really looking for people who can drive engineering excellence and have a delivery focused attitude. Automation and CI/CD are an important aspect of the Fenergo Delivery model, so experience in this area is important. This role will imply 80% of hands-on (technical) work and 20% of management. Requirements Deliver using Agile methodologies while also...

Are you a talented React developer with back-end experience who enjoys working in a fast-paced environment? Are you naturally curious and a lifelong learner? Do you live and breathe technology, have strong analytical skills and enjoy problem solving? Career development is incredibly important to us at Fenergo as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career. You Will Build new products and services as part of our SaaS product platform Be a member of a team who develops, deploys, and runs their own software all the way to production Develop and improve user-friendly UI components, optimized for performance and reusability Design, develop and maintain API’s, services, and systems across our cloud product platform Debug production issues across services and...

Fenergo is the leading provider of digital transformation, customer journey and client lifecycle management (CLM) solutions for financial institutions. Its software digitally transforms and streamlines end-to-end CLM processes - from regulatory onboarding, data integration, client and counterparty data management, client lifecycle reviews and remediation, all the way to client offboarding. Fenergo is recognized for its in-depth financial services and regulatory expertise (from a team of over 30 global regulatory specialists), community-based approach to product development and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Know Your Customer (KYC), Anti-Money-Laundering (AML), tax and OTC derivatives-based regulations across 100+ jurisdictions. Counting 80+ global financial institutions as clients, our award-winning CLM suite digitally transforms how financial institutions manage clients; from initial onboarding to KYC/AML and...

Role: Automation Engineer Reporting to: Automation QA Manager Context Fenergo build Client Lifecycle Management solutions for the global financial services industry. With over 60 clients, we work with the largest financial institutions (4 of the top 10 global banks by asset size are clients) who expect best in class implementation of our products within their environments. Fenergo’ s Professional Services organisation are responsible for delivering these implementations and we are transforming our delivery organization to radically improve the client experience. We have a strategic target for an IPO listing by 2020 and with over 100% headcount growth, year on year, over the last 5 years, we are looking for the best and brightest talent globally to help us continue the journey of building a global multi-national at the forefront of financial technology innovation. We have received numerous awards to recognize how we run our business, such as being named one of Ireland’s...