Interactive Brokers

  • New York, NY, USA
Interactive Brokers Chicago, IL
11/05/2021
Full time
Interactive Brokers is seeking a Quality Assurance Analyst to review Client Services correspondence, statistics, documentation and processes to ensure we are meeting performance goals as well as regulatory requirements. Our aim is to build and maintain long-term customer relationships by providing exceptional Customer Service to go along with our industry leading trading technology. Responsibilities Reviews client calls, chats, and tickets for accuracy, quality, and regulatory obligations Reviews client feedback and complaints for recurring and/or outstanding issues Reviews Client Service Representative performance statistics and creates reports for local management Contributes to the development of Client Service systems, policies and procedures Creates and updates client facing documentation for new products and services, accuracy and clarity Escalates outstanding client issues for resolution Coordinates with Training group to enhance training in areas of need...
Interactive Brokers Chicago, IL
10/05/2021
Full time
Job Description And Responsibilities Interactive Brokers is looking for a motivated, analytical and methodical individuals with the financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies. Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Problem management with focus on wide scale service issues. Core competencies include, but are not limited to: trade and margin analysis, a wide range of products (cash market and derivatives) and global exchanges, order types, and transmission and execution inquiries. Assistance with trading platform operation and features; analyze and test...
Interactive Brokers Budapest, Hungary
10/05/2021
Full time
Job Description & Responsibilities Interactive Brokers Central Europe seeks individuals for our technical assistance center ("TAC") at our Budapest, Hungary location. TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with: Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java...
Interactive Brokers Vancouver, Canada
10/05/2021
Full time
Job Description And Responsibilities Interactive Brokers is looking for a motivated, analytical and methodical individuals with the financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies. Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Problem management with focus on wide scale service issues. Core competencies include, but are not limited to: trade and margin analysis, a wide range of products (cash market and derivatives) and global exchanges, order types, and transmission and execution inquiries. Assistance with trading platform operation and features; analyze and test...
Interactive Brokers Greenwich, CT
09/05/2021
Full time
Join INTERACTIVE BROKERS team! Interactive Brokers Group has consistently been at the forefront of trading innovation , starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Our ­­­­­­­­­­­­­­­­­­Marketing web development group is looking for Junior Java application developer with good knowledge and ability to communicate effectively understanding problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements and be a team player. The successful candidate will develop Java web applications and programs with an emphasis on our Customer Relationship Management and Customer Portals front end. You Will Be...
Interactive Brokers Chicago, IL
08/05/2021
Full time
Interactive Brokers is seeking a Senior Anti-Fraud Specialist within the Fraud team at our Chicago Operations Center. This individual will be responsible for detecting new and evolving fraud patterns while providing consultation and strategic directions through professional reports and will assist with ensuring the firm complies with Bank Secrecy Act, USA PATRIOT Act, anti-terrorist financing, sanctions, and industry AML laws and regulations. The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis. Responsibilities Proactively identity potential threats, vulnerabilities and suspicious behavior patterns and recommend effective mitigation measures. Recommend new software tools and enhancements to improve fraud detection, prevention, and reporting efforts. Read fraud and security risk management related articles, white papers, webinars, etc. to keep abreast of changes in the fraud and security...
Interactive Brokers Chicago, IL
08/05/2021
Full time
Interactive Brokers is looking to hire a full-time Quality Assurance Compliance Analyst at the Chicago office. This is a position with excellent growth potential for highly motivated and exceptional performers. Analysts will report to a Quality Assurance Compliance Manager in our Chicago office and will assist with ensuring the firm complies with Bank Secrecy Act, USA PATRIOT Act, anti-terrorist financing, sanctions, industry AML, and securities laws and regulations. Responsibilities Conducting quality assurance reviews of account activity, including trading activity, deposit and withdrawal activity, and public domain activity, to determine if activity is in line with IBKR policy Advising management by collecting, analyzing, and summarizing data and trends. Conduce quality assurance on regulatory filings Contribute to streamlining current processes and identifying areas for improvement Review trading data for suspicious activity or patterns of unusual training...
Interactive Brokers London, UK
06/05/2021
Full time
Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for a passionate candidate with strong and analytical in client services skills. Description Handling client inquiries pertaining to IBKR’s security system via phone, tickets and chat Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications Good mastery of Windows computer systems and basic office applications Excellent knowledge of apps and smart phones Experience and advanced user knowledge of both iOS and Android smart phone operating systems Analytical approach to problem solving Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a...
Interactive Brokers London, UK
06/05/2021
Full time
Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for a passionate candidate with strong and analytical in client services skills. Description Handling client inquiries pertaining to IBKR’s security system via phone, tickets and chat Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications Good mastery of Windows computer systems and basic office applications Excellent knowledge of apps and smart phones Experience and advanced user knowledge of both iOS and Android smart phone operating systems Analytical approach to problem solving Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a...
Interactive Brokers Dublin, Ireland
06/05/2021
Full time
Secure Login Support Representative (SecOps-SLS) - Spanish Key Responsibilities Handling client inquiries pertaining to IBKR’s security system via phone, tickets and chat Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications & Experience Languages: Fluent Spanish and English required Good mastery of Windows computer systems and basic office applications Excellent knowledge of apps and smart phones Experience and advanced user knowledge of both iOS and Android smart phone operating systems Analytical approach to problem solving Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented...
Interactive Brokers Dublin, Ireland
04/05/2021
Full time
Outsourcing Manager Interactive Brokers Ireland Limited (IBIE) is seeking an experienced professional to join the team and assist in the monitoring and oversight of processes and services that are outsourced to Intra-Group and third-party vendors. The Outsourcing Manager partners with the all IBIE functions to ensure that outsourcing arrangements comply with corporate and regulatory requirements and ensure any deviations from same are remediated. Candidates are required to demonstrate a good understanding of Outsourcing, strong knowledge of regulatory requirements, in particular CBI and EBA guidelines, and keeping up to date on developments affecting financial industry. Key Requirements Ensure Third Party/Group service provider compliance with laws and regulations Coordinate the management and monitoring of supplier performance for both Group and Third Party service engagements Identify and raise risks associated with outsourcing and create/manage/monitor action...
Interactive Brokers Dublin, Ireland
04/05/2021
Full time
Corporate Secretary Interactive Brokers Ireland Limited (IBIE) are seeking an experienced Corporate Secretary to support the Board of Directors, Management Team and the Company Secretary. Key Responsibilities Setting and managing the annual calendar of Board and Committee Meetings Outlining Board and Committee meeting agendas Preparing and distributing meeting packs Taking minutes and maintain minute books Maintaining Board and Committee action logs Preparing Board and Committee Resolutions, undertaking CRO filings, maintaining statutory register and constitutional documents Liaising with regulators and external audits to address company secretarial queries and engaging with them on a regular basis Providing advice and assistance on company secretarial issues to various business areas Assisting the Management Team in day-to-day corporate secretarial activities Developing and maintaining systems for records and databases as required Preparing and...
Interactive Brokers New York, NY
03/05/2021
Full time
Join the INTERACTIVE BROKERS Team! Interactive Brokers Group has consistently been at the forefront of trading innovation , starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. The Infrastructure team is looking for a Platform Storage Engineer, the person will define, design and develop plans for installation/reconfiguration, and overall management of storage systems to provide reliable, resilient and secure data warehousing and management solutions. In this role, the person is expected to have strong knowledge of HP/Dell/NetApp storage solutions, backup software, operating systems, virtualization, hardware and related architecture, engineering and administration. They have excellent problem-solving skills and systems...
Interactive Brokers Greenwich, CT
01/05/2021
Full time
Join the INTERACTIVE BROKERS Team! Interactive Brokers Group has consistently been at the forefront of trading innovation , starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Our Infrastructure team is looking for Information Security Analyst with good knowledge and ability to communicate effectively understanding problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements and be a team player. Your Key Responsibilities Will Be To Maintain repository of security policies and controls at both the Group and affiliates levels. Conduct mapping of policies and controls to regulatory requirements...
Interactive Brokers Chicago, IL
01/05/2021
Full time
Join INTERACTIVE BROKERS team! Interactive Brokers Group has consistently been at the forefront of trading innovation since 1977. Starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. You will be part of a team not only building one of the world’s strongest trading and brokerage brands, but also uses technology in all aspects of its business to generate prudent, controlled growth. Data Center Operations Engineers work together with staff around the globe to support, manage and maintain the technical infrastructure lifecycle for the business. Engineers plan, coordinate, and develop deployment plans for office IT spaces and datacenter worldwide. Working with vendors and IT staff, engineers support and maintain the...
Interactive Brokers Budapest, Hungary
30/04/2021
Full time
Position Interactive Brokers Central Europe Limited ("IBCE") is an online broker offering trading access for experienced traders to products traded on many markets and exchanges throughout the world. IBCE is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR." IBCE is seeking a Business Analyst to join the Compliance Department in our highly automated, rapidly growing company. The successful candidate will have primary responsibility for Compliance queries arising out of any kind of regulatory reporting and similar compliance-related regulatory and management requirements, as well as delivering business analysis results in right form, content and quality. The role requires strong analytical skills and familiarity with financial markets and products. The Business Analyst will assist the IBCE Chief Compliance Officer (CCO) in gathering information from business units and programmers,...
Interactive Brokers Greenwich, CT
28/04/2021
Full time
Job Description Interactive Brokers has been at the forefront of the Fintech space for over 42 years. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features, all for the lowest cost to our customers. To achieve that, we seek to actively understand and prudently manage our Firmwide risk profile. As part of our expanding Enterprise Risk Management organization, Interactive Brokers is seeking to recruit an Operational Risk Manager. This is a second line of defense role, based in Greenwich, reporting directly to the Head of Operational Risk. The role will provide subject matter expertise and execute monitoring in support of the effective management of operational risk. Responsibilities include the alignment of the Operational Risk Management Framework to industry standards, execution of the Risk & Control Self Assessment, event analysis and remediation, development and monitoring of Key Risk...
Interactive Brokers Chicago, IL
28/04/2021
Full time
Interactive Brokers (IBKR) is looking to hire a New Accounts Enhanced Due Diligence (EDD) Manager at the Chicago Office. This is a mid-level management position with room for growth for highly motivated and exceptional performers. The New Accounts EDD Manager will report to the Head of New Accounts and will be responsible for managing EDD reviews of applicants for new accounts to ensure compliance with applicable self-regulatory organization rules, as well as anti-money laundering, countering the financing of terrorism, sanctions, and securities laws and regulations. Responsibilities Directly manage a team of New Accounts processors responsible for conducting EDD reviews of certain higher risk new account applicants Serve as the escalation point for EDD issues during customer onboarding and keep leadership apprised of potential areas of concern related to specific EDD reviews and the EDD program overall Develop and maintain desktop procedures and job aids related to EDD...
Interactive Brokers Chicago, IL
28/04/2021
Full time
Interactive Brokers (IBKR) is looking to hire a New Accounts Quality Assurance (QA) Analyst at the Chicago Office. This is an entry-level position with room for growth for highly motivated and exceptional performers. The New Accounts QA Analyst will report to the New Accounts QA Manager and will be responsible for executing QA tasks related to the processing of new account applications. Responsibilities Conduct QA reviews of processed new account applications Maintain through documentation of analysis performed Draft QA reports summarizing QA reviews and present them to the QA Manager for review and feedback Work closely with the QA Manager to develop recommendations on how operational teams can enhance procedures to improve QA results Assist the QA Manager in developing and maintaining desktop procedures and job aids related to QA reviews Qualifications At least 2 years of experience in KYC compliance at customer onboarding with a large broker-dealer or...
Interactive Brokers New York, NY
27/04/2021
Full time
Join INTERACTIVE BROKERS team! Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Our Fraud Prevention/Detection Team is looking for Software Engineer with good knowledge and ability to communicate effectively understanding problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements and be a team player. You will be responsible for: Partnering with multiple teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements and process improvements....