Paxful

  • New York, NY, USA
09/02/2024
Full time
Paxful Manila, Philippines
Paxful is searching for a Disputes Analyst  who is exceptional at investigating complex issues, enjoys finding the needle in the haystack, and is eager to develop their career in customer service to join our Community & Customer Experience Team. The person will be responsible for not only giving the best service to customers, but also providing effective resolutions based on the information and data they have gathered.  As a key member of our team, your responsibilities will entail: ● As the frontlines of the marketplace, you will moderate customer disputes swiftly and without bias or fear within service level agreements (SLA) ● Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity ● Monitor user accounts and transactions to detect patterns and prevent fraudulent activity ● Recognize patterns in the marketplace and...