We are looking for a Customer Experience leader for our dynamic and lean CX operations in Jakarta. Our ideal teammate will have a blend of operations management, project management, and business acumen. In this role, you would be responsible for: Keeping ahead of industry developments and applying best practices to areas of improvement. Manage business and operational metrics with continuous improvement mindset. Collaborating with internal stakeholders to develop service procedures, policies and standards that maintain a world class customer experience. Demonstrating strong personal values and a commitment that is in line with our mission and company values. You would be empowered with the following decision making abilities: Champion the Voice of Customer in the company, represent them to mitigate escalation and continuously improve their journey. Explore, contribute, and spearhead continuous improvement projects. Make necessary policy...
23/09/2020
Full time
We are looking for a Customer Experience leader for our dynamic and lean CX operations in Jakarta. Our ideal teammate will have a blend of operations management, project management, and business acumen. In this role, you would be responsible for: Keeping ahead of industry developments and applying best practices to areas of improvement. Manage business and operational metrics with continuous improvement mindset. Collaborating with internal stakeholders to develop service procedures, policies and standards that maintain a world class customer experience. Demonstrating strong personal values and a commitment that is in line with our mission and company values. You would be empowered with the following decision making abilities: Champion the Voice of Customer in the company, represent them to mitigate escalation and continuously improve their journey. Explore, contribute, and spearhead continuous improvement projects. Make necessary policy...
Help Xendit develop and implement high impact sales strategy and operations Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure and easy for everyone. We currently serve local SMEs to some of Indonesia's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 4 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission To...
21/09/2020
Full time
Help Xendit develop and implement high impact sales strategy and operations Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure and easy for everyone. We currently serve local SMEs to some of Indonesia's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 4 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission To...
Job Description: Get to know the Team You will be working as part of our GrabMart Indonesia team to expand product offering into fresh produce. We are looking for a talented category manager to join our team. The desired candidate will be a merchandising, inventory management or sourcing manager for fresh produce with strong industry know-how. Job Description Build merchandising strategy for fresh produce in Indonesia including assortment plan, sales forecasting, availability, promotions, inventory management, supplier management and performance tracking. Ensure competitive positioning of GrabMart's offering by leveraging competitive intelligence. Plan and ensure timely delivery of products that meets our quality standards and coordinate with operations team on inventory matters. Establish collaborative supplier relationships to maximize income/terms/discounts to improve sales and profitability of fresh category. Job Requirements Minimum 3 years work experience as...
20/09/2020
Full time
Job Description: Get to know the Team You will be working as part of our GrabMart Indonesia team to expand product offering into fresh produce. We are looking for a talented category manager to join our team. The desired candidate will be a merchandising, inventory management or sourcing manager for fresh produce with strong industry know-how. Job Description Build merchandising strategy for fresh produce in Indonesia including assortment plan, sales forecasting, availability, promotions, inventory management, supplier management and performance tracking. Ensure competitive positioning of GrabMart's offering by leveraging competitive intelligence. Plan and ensure timely delivery of products that meets our quality standards and coordinate with operations team on inventory matters. Establish collaborative supplier relationships to maximize income/terms/discounts to improve sales and profitability of fresh category. Job Requirements Minimum 3 years work experience as...
Building world class IT infrastructure powering payments in Southeast Asia Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud, and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure, and easy for everyone. We currently serve local SMEs to some of Indonesia's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 25% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Joining Xendit...
18/09/2020
Full time
Building world class IT infrastructure powering payments in Southeast Asia Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud, and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure, and easy for everyone. We currently serve local SMEs to some of Indonesia's largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 25% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Joining Xendit...
About Xfers Founded in 2015, Xfers is Southeast Asia’s leading Fintech platform for digital businesses, enabling open banking for Southeast Asia. It boasts a range of last-mile financial rails including the Xfers Wallet Kit, Open APIs and Virtual accounts. Today, Xfers and its partnering merchants process over US$150 million for over 10 million unique active users every month across Singapore and Indonesia. In Singapore, Xfers is the holder of a Major Payment Institution license for e-money issuance under the new Payment Services Act. In Indonesia, Xfers offers a range of API-driven financial solutions that include Channeling of loans, Disbursements and Virtual Accounts. Xfers works closely with regulators to ensure that all its products and services are fully compliant with the highest regulatory standards. For more information, visit: https://www.xfers.com/. Responsibilities Lead the development of building a card issuance as a service platform Integrate our core...
16/09/2020
Full time
About Xfers Founded in 2015, Xfers is Southeast Asia’s leading Fintech platform for digital businesses, enabling open banking for Southeast Asia. It boasts a range of last-mile financial rails including the Xfers Wallet Kit, Open APIs and Virtual accounts. Today, Xfers and its partnering merchants process over US$150 million for over 10 million unique active users every month across Singapore and Indonesia. In Singapore, Xfers is the holder of a Major Payment Institution license for e-money issuance under the new Payment Services Act. In Indonesia, Xfers offers a range of API-driven financial solutions that include Channeling of loans, Disbursements and Virtual Accounts. Xfers works closely with regulators to ensure that all its products and services are fully compliant with the highest regulatory standards. For more information, visit: https://www.xfers.com/. Responsibilities Lead the development of building a card issuance as a service platform Integrate our core...
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payments infrastructure in Southeast Asia, with a clear goal in mind — to make payments simple, secure, and accessible for everyone. We currently serve customers ranging from local SMEs to some of Indonesia’s largest startups and multinational enterprises. We process millions of transactions monthly, growing 25% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission Build digital infrastructure for Indonesia...
14/09/2020
Full time
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payments infrastructure in Southeast Asia, with a clear goal in mind — to make payments simple, secure, and accessible for everyone. We currently serve customers ranging from local SMEs to some of Indonesia’s largest startups and multinational enterprises. We process millions of transactions monthly, growing 25% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission Build digital infrastructure for Indonesia...
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payments infrastructure in Southeast Asia, with a clear goal in mind — to make payments simple, secure, and accessible for everyone. We currently serve local SMEs to some of Indonesia’s largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission Help us deliver quality software our users love ...
14/09/2020
Full time
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. Our main focus is to build the most advanced payments infrastructure in Southeast Asia, with a clear goal in mind — to make payments simple, secure, and accessible for everyone. We currently serve local SMEs to some of Indonesia’s largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15). Mission Help us deliver quality software our users love ...
FinAccel (the parent company of Kredivo) is looking for an experienced Marketing, Data Analyst to support data analytics needs for the marketing function. The Marketing, Data Analyts is responsible for tracking and analysis for key metrics and KPIs for the marketing function. This person will be working closely with various business units, namely marketing, product and data engineering to support the data needs of the marketing function. Ultimately, you will help us ensure we spend our marketing budget efficiently and target our audience through successful campaigns. Responsibilities Monitoring and tracking of key metrics and KPIs like leads, conversion rates and social media engagement Provide data insights for measuring performance of and optimization of key online and offline channels Monitor budget distribution and performance of paid ad campaigns Design and operationalize customer surveys to support research on customer behavior and emerging market trends and...
14/09/2020
Full time
FinAccel (the parent company of Kredivo) is looking for an experienced Marketing, Data Analyst to support data analytics needs for the marketing function. The Marketing, Data Analyts is responsible for tracking and analysis for key metrics and KPIs for the marketing function. This person will be working closely with various business units, namely marketing, product and data engineering to support the data needs of the marketing function. Ultimately, you will help us ensure we spend our marketing budget efficiently and target our audience through successful campaigns. Responsibilities Monitoring and tracking of key metrics and KPIs like leads, conversion rates and social media engagement Provide data insights for measuring performance of and optimization of key online and offline channels Monitor budget distribution and performance of paid ad campaigns Design and operationalize customer surveys to support research on customer behavior and emerging market trends and...
FinAccel (the parent company of Kredivo) is looking for a highly driven and motivated CRM specialist to join our Growth team. The CRM Specialist is responsible for developing, executing and monitoring CRM campaigns to drive engagement and retention of our customers. You will play a key role in the ideation and experimentation of CRM campaigns to scale and optimize them. The CRM Specialist will be working across various business units including marketing, data science, and product to deploy campaigns. If you enjoy experimentation and data analyses, this may be the right role for you! You will own CRM campaigns and have a direct impact in driving loyalty amongst our customers. Responsibilities: Develop experimentation CRM strategies to onboard, engage, and retain users to maximise customers’ lifetime value Define, set-up, and execute CRM campaigns across multiple channels including push notification, email, and SMS Measure and track effectiveness of key CRM...
13/09/2020
Full time
FinAccel (the parent company of Kredivo) is looking for a highly driven and motivated CRM specialist to join our Growth team. The CRM Specialist is responsible for developing, executing and monitoring CRM campaigns to drive engagement and retention of our customers. You will play a key role in the ideation and experimentation of CRM campaigns to scale and optimize them. The CRM Specialist will be working across various business units including marketing, data science, and product to deploy campaigns. If you enjoy experimentation and data analyses, this may be the right role for you! You will own CRM campaigns and have a direct impact in driving loyalty amongst our customers. Responsibilities: Develop experimentation CRM strategies to onboard, engage, and retain users to maximise customers’ lifetime value Define, set-up, and execute CRM campaigns across multiple channels including push notification, email, and SMS Measure and track effectiveness of key CRM...
As Alternative Finance Division of Global Kapital Group, we are operational in 8 countries with consumer credit, peer to peer lending and payment service licenses to offer fair & transparent financial solutions to retail and corporate clients. We are looking for an Head of Operations for our Indonesia office, to be responsible for day to day management of our credit product. This position will directly report to the Group's Headquarter and will require significant interaction with multiple internal and external stakeholders. Job Description Work with Director of International Expansion to lead product management for all digital channels, Own business strategy roadmap and high level business processes, Provide recommendations to and discuss with the related stakeholders in improving the existing business processes and work with them in implementing the recommendations to ensure alignment across teams, Collect product requirements, define...
08/09/2020
Full time
As Alternative Finance Division of Global Kapital Group, we are operational in 8 countries with consumer credit, peer to peer lending and payment service licenses to offer fair & transparent financial solutions to retail and corporate clients. We are looking for an Head of Operations for our Indonesia office, to be responsible for day to day management of our credit product. This position will directly report to the Group's Headquarter and will require significant interaction with multiple internal and external stakeholders. Job Description Work with Director of International Expansion to lead product management for all digital channels, Own business strategy roadmap and high level business processes, Provide recommendations to and discuss with the related stakeholders in improving the existing business processes and work with them in implementing the recommendations to ensure alignment across teams, Collect product requirements, define...
A Data Scientist is a specialist in doing deep dive analytics, with advanced level proficiency in data analytics by applying data science methodology, creating model algorithm (Mathematics or Statistical Model), data mining technique and storytelling delivery skills. He/she will perform data science practice for our Lending and Funding Business who will be instrumental and decisive in developing advanced analytics assets (but not limited to Credit Scoring, Propensity Model, Predictive Model, Recommender System, Risk Model Support, etc ) to support tribes’ objective key result and optimal business outcome. Key Responsibilities As Data Scientist in Lending and Funding squad, responsible to Determine, apply, and do tuning the algorithms within Machine Learning and drive it until production stage You will work closely with Tribe Leaders, Product Managers & Data Team in identifying potential data science solutions to improve Lending and funding portfolio ‘s...
07/09/2020
Full time
A Data Scientist is a specialist in doing deep dive analytics, with advanced level proficiency in data analytics by applying data science methodology, creating model algorithm (Mathematics or Statistical Model), data mining technique and storytelling delivery skills. He/she will perform data science practice for our Lending and Funding Business who will be instrumental and decisive in developing advanced analytics assets (but not limited to Credit Scoring, Propensity Model, Predictive Model, Recommender System, Risk Model Support, etc ) to support tribes’ objective key result and optimal business outcome. Key Responsibilities As Data Scientist in Lending and Funding squad, responsible to Determine, apply, and do tuning the algorithms within Machine Learning and drive it until production stage You will work closely with Tribe Leaders, Product Managers & Data Team in identifying potential data science solutions to improve Lending and funding portfolio ‘s...
Job Description Mengunjungi debitur dan melakukan pengiriman Surat Peringatan (SP) dalam masa tunggakan > 20 hari untuk melakukan validasi kondisi, analisa dan penagihan pembayaran kewajiban debitor yang belum diselesaikan. Menegosiasikan opsi pembayaran yang sesuai kepada nasabah Memonitor janji bayar debitur sesuai dengan masa tunggakan dan menagih kembali sesuai janji bayar. Menganalisa hasil penanganan dan melakukan tindakan sesuai dengan ruang lingkup/wilayah kerjanya dan apabila diperlukan. Mencari keberadaan pelanggan apabila tidak dapat ditemui baik di rumah maupun kantor Memastikan semua data pelanggan benar termasuk nomor telepon dan alamat Melaporkan dan mendiskusikan dengan atasan mengenai hasil kunjungan/penanganan. Membuat catatan atas setiap aktivitas penagihan ke dalam collection system. Melakukan koordinasi dengan pihak internal collection maupun unit terkait sehubungan dengan penanganan debitor Qualifications Minimal pengalaman 2 tahun di...
05/09/2020
Full time
Job Description Mengunjungi debitur dan melakukan pengiriman Surat Peringatan (SP) dalam masa tunggakan > 20 hari untuk melakukan validasi kondisi, analisa dan penagihan pembayaran kewajiban debitor yang belum diselesaikan. Menegosiasikan opsi pembayaran yang sesuai kepada nasabah Memonitor janji bayar debitur sesuai dengan masa tunggakan dan menagih kembali sesuai janji bayar. Menganalisa hasil penanganan dan melakukan tindakan sesuai dengan ruang lingkup/wilayah kerjanya dan apabila diperlukan. Mencari keberadaan pelanggan apabila tidak dapat ditemui baik di rumah maupun kantor Memastikan semua data pelanggan benar termasuk nomor telepon dan alamat Melaporkan dan mendiskusikan dengan atasan mengenai hasil kunjungan/penanganan. Membuat catatan atas setiap aktivitas penagihan ke dalam collection system. Melakukan koordinasi dengan pihak internal collection maupun unit terkait sehubungan dengan penanganan debitor Qualifications Minimal pengalaman 2 tahun di...
Job Description Collect payments from the customers via Phone Calls Keep tracking of assigned account to identify outstanding debt Negotiate pay-off deadlines or payment plan Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues Take the initiative to make collection strategies Doing work based on company and collection regulations Will be able to Achieve the KPI for personal performance and team Make activity report and regulary report to Team Leader Qualifications Candidate must possess at least SMU, Diploma, Bachelor's Degree in any field. Max 30 years old Required language: Bahasa Indonesia, At least 1 Year(s) of working experience in the related field is required for this position. Required Skill(s): Communication, Computer, Negotiation, Customer Handling, Collections Preferably Staff (non-management & non-supervisor) specialized in Finance - Corporate...
29/08/2020
Full time
Job Description Collect payments from the customers via Phone Calls Keep tracking of assigned account to identify outstanding debt Negotiate pay-off deadlines or payment plan Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues Take the initiative to make collection strategies Doing work based on company and collection regulations Will be able to Achieve the KPI for personal performance and team Make activity report and regulary report to Team Leader Qualifications Candidate must possess at least SMU, Diploma, Bachelor's Degree in any field. Max 30 years old Required language: Bahasa Indonesia, At least 1 Year(s) of working experience in the related field is required for this position. Required Skill(s): Communication, Computer, Negotiation, Customer Handling, Collections Preferably Staff (non-management & non-supervisor) specialized in Finance - Corporate...
Job Description Collect payments from the customers via Phone Calls Keep tracking of assigned account to identify outstanding debt Negotiate pay-off deadlines or payment plan Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues Take the initiative to make collection strategies Doing work based on company and collection regulations Will be able to Achieve the KPI for personal performance and team Make activity report and regulary report to Team Leader Qualifications Candidate must possess at least SMU, Diploma, Bachelor's Degree in any field. Required language: Bahasa Indonesia, At least 1 Year(s) of working experience in the related field is required for this position. Required Skill(s): Communication, Computer, Negotiation, Customer Handling, Collections Preferably Staff (non-management & non-supervisor) specialized in Finance - Corporate...
29/08/2020
Full time
Job Description Collect payments from the customers via Phone Calls Keep tracking of assigned account to identify outstanding debt Negotiate pay-off deadlines or payment plan Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues Take the initiative to make collection strategies Doing work based on company and collection regulations Will be able to Achieve the KPI for personal performance and team Make activity report and regulary report to Team Leader Qualifications Candidate must possess at least SMU, Diploma, Bachelor's Degree in any field. Required language: Bahasa Indonesia, At least 1 Year(s) of working experience in the related field is required for this position. Required Skill(s): Communication, Computer, Negotiation, Customer Handling, Collections Preferably Staff (non-management & non-supervisor) specialized in Finance - Corporate...
Job Description: Get to know our Team : This Grab’s Merchant product team, providing the right tools to our merchant partners to grow & manage their business with Grab. Get to know the Role : In this role you will be open to healthy dose of creativity to define a vision for your product and be responsible for the strategy, roadmap, and feature definition of a product. You will be the leader at the forefront as this role would require strong collaboration across various team and be the focal point for all stakeholders nearly in all functions. The day-to-day activities : Shape the overall product vision and roadmap to take Grab from a start-up to a regional powerhouse. Collaborate with engineering and design to define an ambitious strategy, develop and maintain a prioritized product backlog, and execute on delivering great experiences for users. Define and communicate product requirements and specifications by thinking creatively and...
27/08/2020
Full time
Job Description: Get to know our Team : This Grab’s Merchant product team, providing the right tools to our merchant partners to grow & manage their business with Grab. Get to know the Role : In this role you will be open to healthy dose of creativity to define a vision for your product and be responsible for the strategy, roadmap, and feature definition of a product. You will be the leader at the forefront as this role would require strong collaboration across various team and be the focal point for all stakeholders nearly in all functions. The day-to-day activities : Shape the overall product vision and roadmap to take Grab from a start-up to a regional powerhouse. Collaborate with engineering and design to define an ambitious strategy, develop and maintain a prioritized product backlog, and execute on delivering great experiences for users. Define and communicate product requirements and specifications by thinking creatively and...
We are looking for a Customer Experience leader for our dynamic and lean CX operations in Jakarta. Our ideal teammate will have a blend of operations management, project management, and business acumen. In this role, you would be responsible for: Keeping ahead of industry developments and applying best practices to areas of improvement. Manage business and operational metrics with continuous improvement mindset. Collaborating with internal stakeholders to develop service procedures, policies and standards that maintain a world class customer experience. Demonstrating strong personal values and a commitment that is in line with our mission and company values. You would be empowered with the following decision making abilities: Champion the Voice of Customer in the company, represent them to mitigate escalation and continuously improve their journey. Explore, contribute, and spearhead continuous improvement projects. Make necessary policy...
27/08/2020
Full time
We are looking for a Customer Experience leader for our dynamic and lean CX operations in Jakarta. Our ideal teammate will have a blend of operations management, project management, and business acumen. In this role, you would be responsible for: Keeping ahead of industry developments and applying best practices to areas of improvement. Manage business and operational metrics with continuous improvement mindset. Collaborating with internal stakeholders to develop service procedures, policies and standards that maintain a world class customer experience. Demonstrating strong personal values and a commitment that is in line with our mission and company values. You would be empowered with the following decision making abilities: Champion the Voice of Customer in the company, represent them to mitigate escalation and continuously improve their journey. Explore, contribute, and spearhead continuous improvement projects. Make necessary policy...
