Interactive Brokers
Apac, Uganda
Interactive Brokers ("IB") is looking for an individual to research client and regulatory complaints using both in-house tools as well as external sources, such as Bloomberg, to resolve customer issues in a written manner which is both professional and complies with internal policies, practices, and procedures. The candidate should possess general market knowledge in futures, options, and the equities markets. Previous customer service experience in a financial services or banking operations environment is preferred. Key Responsibilities Present a resolution for complaints which may relate to a variety of topics such as: Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution Funding issues such as deposit or withdrawal delays, third party fees on funding and processing of position transfers Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepancies Level of satisfaction...