Partners Support Officer

  • Pepperstone
  • Limassol, Cyprus
  • 13/10/2021
Full time Business Development Sales

Job Description

The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in finance in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.

The Role

Our Partners Support Officer will provide day-to-day support via email, live chat, and phone to Affiliates and IBs. You'll contribute to the quality and growth of partners across Pepperstone and are responsible for prospecting, lead generation, and supporting the global acquisition of new partners, as well as re-establishing dormant partners and referral relationships. This role will also coordinate across global offices to support the acquisition of new partners via partner advertising, maintenance of compliance standards, as well as supporting Partner-related continuous improvement projects.

Skills & Experience

  • Experience within the retail market affiliate industry
  • Good understanding of financial markets, ideally previous financial services experience
  • Exceptional customer service skills and experience working in customer service or sales
  • Strong written and verbal communication skills; both with clients and internal stakeholders
  • Some experience with trading or learning forex strategies
  • Knowledge of and experience with MetaTrader 4 and cTrader software preferred

Perks & Benefits:

  • Competitive salary
  • Genuinely collaborative and friendly culture
  • Health insurance
  • Flexible working arrangements – we value work-life balance
  • Ongoing Personal Development & Training
  • Employee Assistance Program
  • Frequent team events and celebrations

About Pepperstone

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs, and Commodities has resulted in Pepperstone being one of the world’s fastest-growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery.