We are looking for a Customer Operations Manager in Maastricht at Mollie with a key focus on leading and scaling our operations business at our Operations site. You will report directly into the VP of customer operations and form part of the leadership team within Operations.
We’re a market leader in online payments, loved by over 120,000 businesses across Europe. Our business is growing fast and we completed in 2020 a Series B investment round to further fuel our growth. We are a fast moving business with lots of opportunities to make a real impact, so we’re looking for a strategic thinker and an effective leader with a strong bias for action.
Reporting to our VP of Customer Operations, you will lead all of our operations teams at our Operations site in Maastricht. You will be responsible for the strategy and operational performance of all teams on the site which will include numerous teams and functions focussing on support operations. You will work with Mollie’s senior leadership team on a daily basis to ensure we execute against our strategy and enable Mollies ambitious growth targets. You’ll need to bring a strong strategic mindset to focus on building for the future and have exceptional leadership capability to lead the large Ops team (:100+).
This role is an ideal opportunity for a large scale people leader with deep operational knowledge and expertise to drive and own the strategy in a fast growing, international FinTech.
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Mollie is one of Europe’s fastest-growing fintech companies. We provide a simple and clear payment API, which enables webshop and app builders to implement more than ten different payment methods in one go.
In the first few years of existence, Mollie was a developer-only adventure, and about 15 years later devs and techs still comprise roughly 45% of all staff. As a natural consequence, Mollie still is—and aims to be—highly tech-minded.
This focus on the technical side can be found in various things. Like, you pick whatever tools you want to use to get the job done. MacBooks, absurdly large or many screens, top-notch noise-cancelling headphones and whatever other equipment makes your nerd-boat float. We go to great lengths to create a space that allows you to focus on the things that will make you happy: shipping great features you helped dream up and build.
We don’t have code monkeys, but we do give you a problem and trust that you will create an outstanding solution. We believe in sane working hours and long-term solutions, instead of 70-hour work weeks with temporary workarounds.