Facilities Manager

  • ebury
  • London, UK
  • 13/10/2021
Full time Management Operations

Job Description

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional procedures.

Founded in 2009, we are now positioned among the fastest-growing companies in the sector. Headquartered in London, we have more than 1000 staff covering over 50 nationalities (and counting!) working across more than 27 offices worldwide and serving more than 45,000 clients every day.

Hard work pays off: Ebury has just received a £350 million investment from Banco Santander and has won over 20 internationally recognised awards such as the Growing Business of the Year 2019: Larger Company (Turnover £50m+) and Financial Times: 1000 Europe's Fastest-Growing Companies (which we have been awarded twice: 2017 and 2019!).

In September 2021, Ebury was named one of the top 15 European Fintechs to work for by Glassdoor and AltFi.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced Fintech sector.

The Position

This is a new role within the business that will have an impact at a senior level. In this role you will provide a focal point for our global office operations, ensuring all of our places of work provide a world-class experience for our people and guests. You will deliver outstanding operations and be constantly raising the bar through facilities, systems and processes. You will adapt to support the organisation’s strategy, aspirations and values by providing professional office, travel and internal event facilities to all teams across all of Ebury’s geographies.

Building/premises Management

Responsibilities:

  • Deliver a world-class workplace experience for all our people, blending the experience of office- and home-based workers, and for guests of our offices
  • Lead projects and negotiations to establish new office presences, manage renewals and rent reviews, scale processes and introduce new systems to support business operations
  • To be responsible for the planned and ad hoc maintenance and upkeep of the premises and equipment including the required safety checks. To liaise with contractors as required.
  • Where external contractors/inspectors are employed, to monitor work and certify that work has been done satisfactorily
  • To manage all aspects of any building projects and maintenance work is undertaken on the premises, including acting as a point of contact with regard to liaison with building contractors
  • To attend meetings of the premises committee and site meetings as necessary
  • Ensure the effective performance management of facilities contract services including; building maintenance, security, cleaning, waste management, stationery, environmental and building consultancy services
  • Leads in the effective; management, procurement and provision of appropriate insurance cover for staff, buildings, contents, travel and equipment

Contract Management

  • Assist and monitor expenditure against forecasts/budgets ensuring that funds are spent appropriately, reviewing spends if necessary, ensuring best value for money while complying with all relevant company policies and regulatory requirements
  • To ensure the best value from all suppliers relating to premises management, Health & Safety and building operations

Health & Safety

  • Develop global duty of care, health and safety programs with comprehensive policies and practices for office- and home-based workers
  • To be the main point of contact for all Health & Safety matters and communicate and consult with all staff
  • To monitor and update the Health & Safety and Fire Safety policy annually or as necessary
  • To ensure all relevant Health & Safety staff training is completed
  • To manage all suppliers against contractual KPIs and SLAs relating to premises management, Health & Safety and building operations
  • Ensures compliance with organisational Health & Safety policy, processes and procedures in all operational activities, ensuring appropriate risk assessments are carried out and corrective actions documented and addressed

Travel

  • Manage our global travel program, including associated supplier relationships and project managing change programmes

People Management

  • Manage and develop office managers, including providing hands-on cover and support as needed, to scale processes and introduce new systems, ensuring business continuity, excellent vendor management, generalist administration and productive workspace environments

Skills, Experience & Knowledge

  • Demonstrable experience in facilities management for a global company, including global and local contract management, tendering, business development, continuity planning
  • A proven track record of leading a support services team
  • Experience in budget management and cost control
  • Demonstrable up-to-date knowledge of current licensing, H&S and disability/access legislation, and the ability to apply these pragmatically through appropriate policies and procedures
  • Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
  • Understanding of current Landlord/tenant relations and dealing with the operational requirements as necessary
  • IOSH and IWFM memberships are desirable

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.