Are you ready to join the Rockstar FinTech company? We are curving the world's financial services by facilitating one-of-a-kind services that help people's lives. MoneyFellows is positioned as one of the most booming FinTech in the MEA region providing state-of-the-art technologies that support our market fit financial services products.
Work alongside different stakeholders in our business in order to support research Customer Happiness teams & plans that guide and inform business decisions.
Support research Customer Happiness team in research strategy including: goal definitions, methods selection, cohort selection & customer feedback (NPS/CSAT) research, insight gathering and communication.
Support the implementation of user-centered research using a variety of methodologies including: ethnographic interviews, ethnography, , consumer concept testing, benchmarking/competitive analysis, usability, persona/profile creation and other appropriate qualitative and quantitative research techniques.
Perform Data analysis from quantitative findings in order to create actionable insights and recommendations along creating all function dashboards
Continually monitor research, data and trends from secondary research sources (both internal and external) such as academic research and industry reports to inform and improve our research methods and methodology.
Contribute to the design systems and best practices to develop & reflect for a better customer experience
Conduct research in various consumer environments.
Become the voice of the costumer in order to create empathy and transfer user stories to key stakeholders & highlight business Areas of improvement
Bachelor’s degree in design, sociology, economy, actuary, etc...
Strong background in quantitative research processes
Data analysis Software Excel Preferred
Strong communication skills: Storytelling
Some experience doing UXR for digital services
SPSS, R or any other data analysis software
Highly supportive team culture
Unlimited Paid Time Off
Family Medical Coverage
Quarterly OKRs bonus
Exclusive access to our money circles with ultimate credit limit & reserved 1st slot