Business Process Improvement Manager

  • PayU
  • Warsaw, Poland
  • 14/01/2022
Full time Management

Job Description

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

About the Role

As Process Improvement Manager – Commercial Excellence, You are part of the Commercial Excellence Team, reporting to the Head of Commercial Excellence. You will be responsible to drive a diversity of Continuous Improvement projects on our Sales Processes and improve Sales Efficiency. You will work intensely with the Business Process Owners, the Salesforce team and your colleagues from other departments like Operations, Risk and Compliance, to take a true End-to-End improvement approach.

What are we looking for?

You will be successful in this role because you have significant experience in Process Management and improvement, as well as strong Project Management skills. Of course, you fully understand how a Commercial Sales Organization works, and you are a strong communicator that excels in Stakeholder Management.

Some of the things we will assess throughout the recruitment process:

  • Project Management Methodology
  • Process Mapping Methodology
  • Continuous improvement and/or Six sigma trained
  • Salesforce User Knowledge (or other Sales related CRM)
  • Process / Business Analyses Business
  • Experience with User Story/requirement building
  • Advanced user in MS Excel, PPT


  • High energy with drive for impact and result
  • Excellent Stakeholder Management
  • Business English Proficient
  • Strong Problem Solving / Creative thinking

You have a high energy level and a drive for Change and Impact. If you recognize yourself in this description we definitely want to meet you!

What you’ll be doing:

  • Manage Key Commercial Excellence projects
  • Manage, Maintain and Train the Commercial Process Framework
  • Drive Continuous (Process) Improvement
  • Drive Process Adherence and Adoption
  • Act as Business process/system Analyst for SFDC Change Requests related to Sales (Delivery Requirement documents for larger sales projects)

What we offer:

Career progression programs

Wellbeing programs

Flexible program and hybrid way of working

Free subscription to an Internal Elearning platform with courses from Udemy, Coursera, and many others

Truly International Environment with almost 40 different cultures

An inclusive environment that listens to a diverse range of voices when making decisions.

A positive, get-things-done workplace

A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)

Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale

A democratic work environment where you can drive your outcomes

About us:

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.