Quality Control - Customer Support

  • bunq
  • Amsterdam, Netherlands
  • 14/01/2022
Full time Customer Service IT - Software Development

Job Description

no bad user experiences

no faulty processes

no instability

simply ensuring we keep the customer support quality high

This is you

  • you take user-first to the next level.
  • you're seasoned in the customer support field and in providing smooth experience for users.
  • you’re experienced with training and coaching others on delivering a hiqh quality service.
  • you’ve got 5-10 years experience with quality control and coaching for customer facing roles and a lifetime of getting shit done!

This is how you'll contribute

  • ensure our support team provides the best user experience, increasing customer satisfaction and loyalty.
  • implement quality assurance processes for internal feedback loops in customer support.
  • reduce support-related negative online reviews by creating quality control measurables.
  • set up a training program based on quality performance.

This is us

  • we’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.
  • changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • a supporter of your learning, growth and fitness with a personal development budget, a wellness program and a fierce discount with OneFit.
  • we’ve got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • helping you stay flexible and free by working from either one of our offices, whether it’s our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • everyday we have fun, do good and work hard. Feel free to add a gif to your graph.