Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.
More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life! Simplify payments to improve everyone’s life is the vision driving our strategy. Do it smart, Be Responsible, Believe are the values in the core of our Business, see more about our Culture: https://www.satispay.com/en-it/values/
If you want to know more about us, give a look here:
And if you still don’t have a Satispay account, download the app and sign up with the promo code TALENT
What you will be doing
You will be ensuring that Satispay is well recognizable/visible in every merchant you visit and you will be a face-to-face support for merchants who accept Satispay as a payment system, interacting internally with various Satispay departments. You will be visiting merchants in the field to carry out quality checks, visibility activities and to assist merchants with issues and queries of different nature. The activity will be handled on the field with the merchant, and in particular you will be:
ensuring that merchants are displaying correctly Satispay branded materials in store: window stickers and QR codes in particular
ensuring that merchants are using properly the merchant kit provided
training the merchants to guarantee a great user experience
completing the on-boarding of new merchants that could not complete the activation process on their own
visiting every day a large amounts of merchants, and assisting them to solve pre and post-activation problems
collecting and combining information from multiple sources and analyzing feedback received from merchants
doing scouting of high potential leads from the field and stimulating merchants referrals
tracking activities into our CRM system
spending 50% of your time traveling
What we need
We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you! Joining Satispay means being a leader of change and innovation. Help us revolutionize everyday transactions by making payments as easy, cheap and secure as possible.
Our ideal candidate:
excellent interpersonal and communication abilities and attitude to work in a team
is naturally energetic - your enthusiasm is contagious
is skilled at building relationships - you are a great communicator, emphatic and understanding
technical knowledge of Digital or Payment solutions, POS or cashier systems as well as passion for Fintech is considered a strong plus
is fluent in Italian (native-equivalent level) and English
Logistic & Salary
The role is based in Milan, but it requires frequent business trips in Italy - about 50% of your working time.
We offer a competitive salary, commensurate with experience.
Stock options plan available.
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