CRM Administrator

  • Eurotrader
  • Limassol, Cyprus
  • 23/06/2022
Full time Forex Fintech Customer Service Sales

Job Description

CRM Administrator

Eurotrader is a multi-asset retail broker on a mission to deliver a modern, streamlined trading experience that empowers and educates traders of all abilities.

We empower, educate, and make it easy for everyone to get their trade on in forex, single and fractional stocks, crypto, indices, and commodities. What’s more, we offer in-depth learning resources, exceptional customer service, superfast executions, and attractive low costs, giving our members everything, they need to train up and trade up.

We’re growing very quickly and have an exciting year of new product launches ahead of us. As part of our growth, we’re looking to bring in a CRM Administrator to help deploy new business processes, in turn helping us to grow! In return, we can offer a very fun and friendly start-up environment within a company that is committed to encouraging your professional growth.

Day to Day Responsibilities

As the CRM Administrator at Eurotrader, you will be relied up to not only improve existing processes but also deploy new business processes that will improve KPIs and drive growth. You will work in collaboration with the operations team to ensure the effectiveness and delivery of solutions of our CRM system within the sales, customer support and operations divisions. Our CRM of choice is HubSpot.

You must be a self-motivated, dynamic problem solver who is able to cope with the demands of a faced paced environment.

· You will know everything there is to know of HubSpot configuration and technical/functional capabilities

· Act as the account manager, responsible for all new user setups and deactivation, including data transfers for deactivated users.

· Implement Sales, Marketing and Service Processes into the HubSpot CRM.

· Support Marketing's use of HubSpot, including assisting with mailing lists as needed and helping Marketing automate processes related to campaigns.

· Building and managing dashboards, layouts, reports, process automation, and other configurable parts of the interface for end-users, and other capabilities including: Flows and Process, Workflow Rules & Approval Processes, Validation Rules, Custom Objects Configuration, Security Controls, Third-party integrations.

· Work on system implementation projects including: requirements, documentation, systems configuration, test documentation/execution, issue identification and resolution.

· Create detailed training session and present to management and workshops with sales and operations teams.

· Maintain updated system documentation and HubSpot policies/procedures.

· Help to support the day-to-day running of the business within HubSpot, which includes interacting with business users and technology partners, in support of the HubSpot CRM environment.

To be successful in this role, you will:

· 2-3 years of experience as a HubSpot administrator

· A strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity.

· Strong skill in project creation and management including intake of tasks, prioritization and successful delivery with communication and training

· Have certifications for HubSpot Sales, HubSpot Marketing Software, Service Hub

· Ability to consult and provide in depth training programs on CRM applications to end users