Customer Care Representative

  • Conotoxia
  • Limassol, Cyprus
  • 23/06/2022
Full time Business Development Customer Service Fintech Forex Sales

Job Description

Conotoxia Limited is a new groundbreaking name on the European financial market providing complex investment products and services. It is a financial ecosystem powered by Conotoxia Holding, Poland's most recognized industry brand with a multi-billion USD recent annual turnover and over 10 years of experience.

We know that every professional is obsessed with being at the origins of a huge IT project; be among those who start the expansion and become “king of the world”. However, not each startup is really worth your time. Behind Conotoxia Ltd - 5 years of work under the CySEC license, and the most powerful brand name in Poland.

Right now, we are going to spread our investment and informational services beyond Poland, expand to Europe, and create the Conotoxia Trading Universe. Join us now, at the start, to become a part of a huge success! #ConotoxiaTeam

 

 

 Main responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls
  • Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
  • Handles and resolves customer complaints
  • Provides information to customers in regard to Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries
  • Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Updates Customer records
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provides feedback on the efficiency of the customer service process

Main requirements:

  •  
  • English language as native/advanced/intermediate level is a must
  • Computer literacy with a very good working knowledge of Microsoft Office applications
  • Flexible, outgoing, problem-solving skills, excellent communication skills
  • Knowledge of FX industry and products
  • Ability to work in shifts on a rotation basis - when needed it is a subject of additional remuneration 

What we offer:

  • Young, dynamic and friendly working environment
  • Remuneration based on your experience, skills, and performance
  • Bonuses based on the yearly evaluation outcome
  • Additional 5% of your gross salary in Pension plan to all employees after probation period
  • development prospects, both through established programs and on-the-job training
  •  Potential career perspectives within the locations of the Group
  • Professional courses including the CySEC certifications 
  • 15 hours of CPDs covered by the Company
  • Fresh fruits, vegetables and events