Back Office Executive

  • Eurotrader
  • Limassol, Cyprus
  • 02/08/2022
Full time Forex Backoffice Executive

Job Description

Your role: Back Office Executive

Reports to: Head of Back Office

Location: Limassol, Cyprus

Eurotrader is a multi-asset retail broker on a mission to deliver a modern, streamlined trading experience that empowers and educates traders of all abilities.

We empower, educate, and make it easy for everyone to get their trade on in forex, single and fractional stocks, crypto, indices, and commodities. What’s more, we offer in-depth learning resources, exceptional customer service, superfast executions, and attractive low costs, giving our members everything, they need to train up and trade up.

We’re growing very quickly and have an exciting year of new product launches ahead of us. As part of our growth, we’re looking to bring in a Back Office Executive to join our Operations Team. In return, we can offer a very fun and friendly start-up environment within a company that is committed to encouraging your professional growth.

How will you add value to the Eurotrader journey?

KYC

  • Document processing & account approval for retail clients
  • Corporate account processing & research and document accumulation
  • LPOA & supplemental document processing
  • Emailing clients regarding rejected documents
  • Manually uploading KYC documents.
  • Document categorization and labelling
  • Source of funds - requesting supporting documents for HNW deposits.

Payments

  • Approval of deposits
  • Processing of payment documentation (Cards, POPs, deposit verifications)
  • Processing of withdrawals (Card, Bank Wire, APM, online wallets)
  • Contacting clients for additional information regarding deposits and withdrawals.
  • Contacting payment providers to resolve transaction queries

Back Office and CRM duties

  • Coordinating workflow between back office, customer service and sales
  • Liaising with compliance for queries on payments, documentation, and account approvals
  • Account approvals
  • Internal transfers and movement of client funds
  • Account creation
  • Updating of client information
  • Account closures and declines

Screening

  • Screening of all new clients
  • Pep and sanction checks
  • Logging of screening reports
  • Uploading screening reports (.eu)
  • Screening of corporate accounts including adverse media, directors, and shareholders etc
  • Reporting of positive cases to compliance

To be successful you will:

  • Have worked within the Back-office/ operations team at a previous FX Brokerage for a minimum of 12 months.
  • Able to speak English to a professional level + written and reading to an expert level.
  • Having another language is certainly an advantage.
  • Have a basic understanding of the payment process.
  • You will have exceptional excel and office skills
  • You will be able to multitask efficiently
  • Have rudimentary knowledge of the FX and trading industry
  • Have excellent communication skills