Compliance Operations Analyst

  • Atome
  • Kuala Lumpur, Malaysia
  • 02/08/2022
Full time Forex Fintech Analysts Compliance Legal Operations

Job Description

About Atome

Atome is a leading buy now pay later brand in Asia offering consumers choice, convenience and flexibility in how they choose to shop and pay, with zero-interest payments over time. We partner over 5,000 online and offline retailers in nine markets (Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, Vietnam, Philippines, Thailand and mainland China).

Atome, pronounced as "A-Toe-Me', stands for "Available to Me". We enable consumers' deepest passions by making products and services more accessible, affordable, and available to them--via customizable features and a smarter shopping experience.

As part of the Advance Intelligence Group, an Al-driven technology company with over 1500+ employees in 12 markets worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

1. We foster an INNOVATION mindset

2. We achieve results with EFFICIENCY and excellence

3. We take pride in the QUALITY of our work

4. We uphold INTEGRITY in all we do

5. We embrace COLLABORATION to work across business lines and borders


The Compliance Operations Analyst role is vital to the success of the Payment Operations team in metrics, engagement and the company mission.

The Compliance Operations Analyst achieves success by developing with a highly motivated team that delivers strong, consistent results and an exemplary support experience and ensuring internal partners have a positive experience and a comprehensive fix to any potential issues by providing recommendations, insights, and world class support.

How you’ll make an impact:

Translate Strategy into Action/Solving Problems in managing compliance related operations support.

  • Full understanding of anti-money-laundering (AML) and know-your-business (KYB) workflows, pain points, stakeholders and customer expectations.
  • Assist in operational matters relating to compliance due diligence.
  • Regularly assess operational risks or dependencies within the team, report it and make changes on the fly as needed.
  • Serve as the first level handler of alerts relating to screening hits and high risks customers.
  • Ensure completeness of customer due diligence and customer enhanced due diligence information and documentation.
  • Perform relevant escalation flows to the compliance team for high risk cases.
  • Collaborate with compliance team and identify opportunities and advocate for product improvements and/or tools that support the team’s needs and/or the needs of the customer.
  • Understand best practices, drive for process improvements, and propose new ways of operating, with a focus on simplification.
  • Identify an opportunity/problem to solve, lead and deliver on projects and solutions that drive the business forward.

What we’d love to see:

  • Minimum 2 years’ experience in operational processes relating to customer due diligence or similar role.
  • Strong communication skills, with the ability to handle high-pressure conversations
  • Excellent time management skills by being able to balance multiple projects at one time
  • Driven to grow and take on new responsibilities within a team, while being a great collaborative team player
  • Proven ability to manage daily operations, performance and customer service skills.
  • Ability to manage multiple channels (email, chat, social, etc) and programs.
  • Experience multitasking in a hyper growth environment.
  • Willing to work beyond work hours to achieve the teams’ goal
  • Comfortable in a fast-paced start-up environment and able to maintain composure while managing a variety of situations.

Nice to Have:

  • Experience in managing anti-money laundering processes
  • Experience working for a tech startup or a similar FinTech environment
  • Familiarity of Card Network compliance and financial institution regulations relating to compliance is an added advantage.