Payment Operations Specialist

  • Exness
  • Limassol, Cyprus
  • 02/09/2022
Full time Fintech Forex Operations Payments

Job Description

We are currently looking for a Payment Operations Specialist who will be responsible for clients' unprocessed / pending deposits and withdrawals requests. The successful candidate will be focusing on analysing and preventing potential abuse / fraud cases in the payments ecosystem. The working schedule includes morning, evening, and occasionally night shifts depending on the schedule, weekend shifts on rotation and public holidays. 

You will:

  • Process withdrawals (pending);
  • Assist in financial transactions of customer deposits and withdrawals;
  • Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures;
  • Be the point of contact for existing Payment Service Providers (PSPs) and communicate with them on any required channels: phone, email, chat;
  • Take relevant action in case of PSP downtime or non-scheduled emergency maintenance;
  • Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side;
  • Analyse data to find irregular client activity patterns and abnormal behaviour;
  • Collate information to identify potential system faults and prevent abuse issues;
  • Work with relevant department to follow up and close cases;

The ideal candidate:

  • Minimum 3 years of experience in Payments within Financial Services, Online Trading, or Crypto;
  • Analytical skills and attention to detail;
  • Proficiency in English and their native language (oral and written). Japanese will be considered an advantage;
  • Excellent communication and people skills;
  • Good organisational and administrative abilities,
  • Problem-solving skills;
  • Excel/Google sheets and docs;
  • Ability to take initiative;
  • Team player approach;
  • A pleasant personality with a dynamic professional attitude;
  • A passion to learn and develop;

What we offer:

  • Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
  • Competitive salary based on the candidate's expectations and internal benchmark;
  • Medical insurance coverage for employees and family members, company fitness centre for employees and their spouse;
  • Kindergarten/school compensation program;
  • Company’s contribution to training & development;
  • Outstanding office view.