Director Of Partnerships (Vendor) Management

  • Immedis
  • Kilkenny, Ireland
  • 20/09/2022
Full time Forex Fintech Business Development Executive Management Sales

Job Description

Immedis are the fastest growing global payroll technology company in the world and we’re disrupting the FinTech market with our world-class global payroll software. We operate from offices in Ireland, US and Bulgaria. With a brand that is only six years old we have made a significant impact on the market and are looking for dynamic, ambitious, and fun people to join our team.

We need you to come on board and help make a difference:

The primary focus of this role is to drive partner (vendor) performance and the adoption of Immedis platform solutions, delivering long-term measurable value for our customers and business. The role will lead the day-to-day management, strategy and procurement of our current (125) and future Global partner ecosystem which is key to the success of our business. The role will have responsibility for developing relationships with senior, influential stakeholders within the partner (vendor) organisations, driving consistent partner (vendor) service for payroll operations through measurable KPI and driving the commercial & contract proposition. The role exemplifies strong leadership, initiative, and people & stakeholder management skills.

Requirements

  • Definition and optimisation of our pre and post-implementation operating model, with accountability for mapping end-to-end partner (vendor) journey
  • Lead the definition of the segmentation/tiering of our partner (vendor) base and varying strategies for large/mid/small tier accounts
  • Work with partners (vendors) and Immedis internal teams to understand and address key pain points and to maximise the effectiveness of the payroll service and platform and its integration within both businesses
  • Full ownership for partner (vendor) commercials; including contracts, negotiation & re-negotiation
  • Establish and embed Partner (vendor) Satisfaction & KPI / SLA measurement.
  • Define and publish fit-for-purpose operational metrics/reporting for the team; internal stakeholders and our partners (vendors), ensuring appropriate content, and review cadence.
  • Responsible for the day‐to-day management and operations of the partner (vendor) process across multiple jurisdictions.
  • Responsible for researching and contacting partners in all required jurisdictions, with the aim of building a relationship and negotiating/renegotiating pricing based on work volume changes per jurisdiction. You will be responsible for maintaining relationships with strong partners in each locality while maximising cost-effectiveness.
  • Responsibility for the delivery of internal product and service changes that impact the partner service which is aligned to our strategic company vision.
  • Responsible for all aspects of record maintenance on the partners and some corresponding documents relating to clients. This includes due diligence and compliance documentation. Ensuring compliance, quality and legitimacy is fundamental for the security of our business and our customers. This record management will allow you to offer reliable support to our internal teams indicating which partners are best suited for our customer needs.
  • Responsible for the management of a small team comprising of Partner Relationship and Performance Management and Procurement/Commercials.
  • International travel is required as part of the role.

What we're looking for

  • Must have previous partner management or customer success experience
  • +7 years experience in leading customer or partner relationships
  • Outstanding and proven Stakeholder/Relationship Management experience, preferably with large Enterprise/SMEs at senior/Exec level
  • Experience managing multiple teams
  • High-quality standards - we pride ourselves on the accuracy and quality of our delivery.
  • Excellent negotiating/influencing skills; very strong commercial awareness
  • Passion for solving problems and constantly identifying areas for improvement and opportunities for addressing the root causes
  • Strong change agent with superior communication and interpersonal skills
  • Ability to present information to audiences at all levels of the organisation – both internally and externally
  • Be a self-starter, and work well in a team

Benefits

At Immedis, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as both a Great Place to Work and Deloitte's Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

  • Full healthcare plan with Laya Healthcare
  • Competitive pension
  • Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
  • Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
  • Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
  • Death in Service Benefit
  • Milestone Recognition Programme
  • Travel benefits including Cycle to Work & Circle K Fuel Card
  • Professional & Personal Development
  • Rewards & Recognition
  • Employee Wellbeing Programme, CluneTech Life
  • 24/7 Employee Assistance Programme

Immedis is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.