Back Office Administrator - Deposits (CS)

  • eToro
  • Limassol, Cyprus
  • 22/09/2022
Full time Administration Backoffice Fintech Forex

Job Description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.


  • Handling direct communication with clients via calls and emails on any deposit issues / requests
  • Processing of clients wire deposits
  • Monitoring clients deposits and handling any issues
  • Handling of account maintenance and closures
  • Processing compensations, bonuses
  • Working in accordance with internal policies and procedures
  • Improving operational processes
  • Managing a good communication with other internal departments
  • Weekly and monthly reporting to Management


  • Experience in back office and CRM systems
  • Good knowledge of Excel and other Microsoft Office tools
  • Excellent English written and verbal communication skills
  • Capacity to work under pressure and with strict deadlines
  • Strong sense of professionalism, organizational and analytical skills
  • Self-learner and highly motivated individual
  • Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling - Advantage
  • Relevant academic degree – Advantage
  • Statistical analyses experience - Advantage