Customer Support Specialist (English and Lithuanian)

  • TransferGo
  • Kaunas, Lithuania
  • 22/09/2022
Full time Customer Service Fintech Forex

Job Description

TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 300 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service.

We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world — 4 million of them, and counting.

Our Customer Support Team:

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of more than 80 very dynamic, super-friendly and passionate individuals.

At the moment we are looking for a highly motivated and bright English & Lithuanian speaker to join our wonderful Customer Support Team in Vilnius, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Here’s what you’ll be doing as Customer Support Specialist:

  • Ensure excellent customer experience
  • Deal effectively with inbound and outbound phone calls
  • Deal effectively with emails, live chat and offline tasks
  • Communicate with customers regarding additional documents
  • Adhere to compliance requirements

Requirements:

  • Excellent verbal, written & listening skills in English & Lithuanian
  • Passion for excellent customer experience
  • Ability to master customer interactions, handle complaints and keep calm in stressful situations
  • Ability to multi-task and take responsibility & ownership in challenging situations
  • Strong attention to detail
  • Ability to work effectively in a team: a friendly, empathic and solution-oriented person
  • Flexibility to work in different shifts, according to business needs

Monthly salary from 1400 € to 1600 € (gross) depending on the level of experience.

What We Believe

At TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn’t reserved just for customers – we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way. We take risks, learn from our mistakes and own what we do – and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration – and, of course, a hefty amount of fun!

Some Of Our Best Benefits

  • Being part of an exciting and growing fintech startup community;
  • A competitive salary package;
  • Unlimited paid holiday;
  • Being eligible for company's stock options;
  • Private health insurance for Lithuanian and UK employees, other employees get wellbeing packages;
  • Flexible working hours, with the opportunity to work from home;
  • The opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1,000;
  • A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.

As an equal opportunities employer, TransferGo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo.