Cloud Operations Engineer Senior

  • Fenergo
  • Dublin, Ireland
  • 23/11/2022
Full time Forex Fintech IT - Software Development Operations

Job Description

Fenergo is an award-winning provider of Client Lifecycle Management software solutions for financial institutions. Whether your career is just starting, or you are looking to progress to a new challenge, Fenergo is a place you can grow personally and professionally.

The Fenergo Cloud Operations team is seeking a Cloud Operations Engineer that enjoys solving problems, working with customers, and has a technical background from a variety of different fields including Linux/Windows systems administration, Cloud design and optimization, network administration, and DevOps. The successful candidate will be delivering scale and security in Cloud Models with extensive use of DevOps functions.

Main Responsibilities:

  • 4+ years experience in Cloud engineering or similar role
  • Willingness to take ownership and ability to show strong personal commitment to the department and the team goals
  • Expert experience in AWS administration and troubleshooting for two (2) or more of the following:
  • DevOps/Deployment
  • Orchestration Management
  • Configuration Management
  • Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
  • Experience with System Administration with Linux (CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
  • Experience with agile SDLC methodologies and software continuous integration
  • Good Hands-on experience leading the architecture design, development and deployment of enterprise software at scale
  • Be service focused ensuring all applications achieve SLAs and production deployments are to the highest standards meeting customer requirements
  • Customer facing experience is essential
  • Experience in investigating and responding to tickets regarding health and security of the system, assigning priority, and coordinating with application teams to ensure that company Service Level Agreements are met
  • Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell
  • Strong problem identification and problem-solving skills
  • Good verbal and written communication skills and demonstrated ability to collaborate across teams and organizations
  • Proven track record in meeting deadlines
  • Proactive and can work independently or as part of a team.

Required Experience & Skills

  • Developing and proposing CI/CD improvements.
  • Proposing AWS enhancements into current infrastructure as code
  • Troubleshooting complex deployment issues on a multi-tier cloud enterprise solution.
  • Proactively automate infrastructure and services to enable a small team to deliver value to a global enterprise
  • Communicating system changes – scheduled downtimes, system updates, etc. – both internally and externally
  • Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues in a timely manner
  • Clearly and succinctly document communications with customers within our case management system
  • Ensure customer satisfaction through outstanding customer service and high-quality technical responses
  • Effectively prioritize and escalate customer issues as required
  • Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery as well as continuing to improve the performance and reliability of the network and the overall service
  • Help define technical solutions to meet business needs through Agile process
  • Foster high-performance, collaborative technical work resulting in high-quality output
  • Gather and analyse data to aide in informed decision-making while providing detailed, realistic estimates
  • Interact skilfully with business stakeholders and third-party technical organizations.
  • Work closely with architecture and security teams to deliver security by design for our client’s wider IT teams
  • Document and present DevOps practices to internal team and wider teams to promote Cloud DevOps

Education

  • Degree or Diploma in Computing or similar related qualification
  • AWS Dev Ops engineer certification
  • Linux Red hat certification would be a bonus

Benefits

  • Competitive company benefits, such as 23 days annual leave, flexible working hours and work from home policy
  • Opportunity to work with clients and colleagues on a global scale.
  • Buddy system for all new starters
  • Collaborative working environment.
  • Extensive training programs, classroom and online, through ‘Fenergo University
  • Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
  • Defined training and role tracking to allow you to see and assess your own career development and progress
  • Active sports and social club