Customer Service Representative (Back Office)

  • Capital.com
  • Limassol, Cyprus
  • 12/02/2024
Full time Forex Fintech Backoffice Business Development Customer Service Sales

Job Description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We are looking for a Customer Service Representative (Back Office) to join our amazing team.

We are also eager to provide the training, so feel free to apply!

Requirements:

  • English language – B2+
  • Attention to detail and ability to multitask
  • Ability to work on a shift schedule (morning, afternoon, evening, night, also weekends)
  • Ability to work in a team in a very dynamic environment
Responsibilities:

  • Verify client information
  • Validate and approve documents for KYC onboarding
  • Strictly follow company KYC and AML procedures
  • Review alerts for PEPs, Sanctions, and Adverse Media promptly
  • Investigate and respond to AML and transaction monitoring alerts
  • Coordinate with internal teams for smooth onboarding
  • Demonstrate strong analytical skills for assessing client risks
  • Verify document authenticity using provided software and training
  • Identify and report fraudulent applications, rejecting those not meeting assessment criteria
In return, you'll get:

  • Annual Performance Review
  • Attractive benefit package
  • Discretionary annual bonus
  • Medical insurance & additional sick days and paid sick leave
  • Referral program
  • Outstanding equipment
  • Great friendly and professional team
  • Challenging assignments in a local and international environment
  • An opportunity to grow and learn
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.