Job Description
Responsibilities
- Supervise, coordinate, and support a team of analysts in handling third-party claim cases, whilst providing guidance.
- leadership and motivation to promote maximum performance.
- Act as a second level of responsibility regarding client and claimant issues by identifying and advising on suitable courses of action.
- Ensure claim files are listed correctly and adequate documentation has been created, collected and recorded for each case
- Maintain a periodical analysis of past claims and perform quality reviews in line with compliance, service contract requirements, and quality standards.
- Review the reserve amounts for new and existing claims.
- Create and implement new procedures and ideas for continuous process improvement.
- Interview and hire new team members and establish team performance development plans, together with conducting team performance discussions.
- Assist the team with mentorship and training programs.
- Minimum one (1) year experience in a leadership/team management role
- Three (3) years experience in third-party claims and their processing, preferably at a senior level.
- Possess an independent and thorough knowledge of claims management processes and procedures from multiple sources, preferably within a banking/fintech environment.
- proficiency with MS Office, G -G-Suite, and JIRA
- Independent judgment, decision-making, research, and analytical skills
- Experience within the legal field / strong interest in the law
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
About Finom