IT Support Manager

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking for a Senior IT Support Manager to join our Operations team based in London.

WHAT YOU WILL DO

• Provide comprehensive and timely IT support to all employees
• Exercise security best-practices and monitor and train employees to do the same
• Maintain & provision employees hardware and software for a global taskforce
• Perform on-boarding/off-boarding and re-provisioning procedures
• Support the setup and management of new and existing infrastructure
• Support handling user administration and auditing of all third-party service accounts
• Manage office LANs, wifi, and video conferencing systems
• Support the operations teams in all projects including internal events, external events, and office moves
• Support employees with out of hours on-call rota
  
  

WHAT YOU WILL NEED

• The foremost quality for this position or any position at Blockchain is integrity
• A high degree of security awareness and current knowledge of best practices
• Ability to prioritize, organize and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands.
• Basic knowledge of TCP/IP, networking, routing, firewalls
• Superb fire-fighting and problem solving abilities
• Confident, outgoing, and whatever-it-takes attitude
• Previous startup experience and ability to manage multiple projects with varying timelines and levels of priority
• Knowledge and experience of MacOS and GSuites/Workspace administration essential
• Knowledge and experience with Jamf MDM software essential
• Knowledge and experience on Active Directory is a plus
• Previous experience with office moves and building a corporate IT system from the ground up preferred
• Ability to travel 10% out of the year, sometimes internationally
  
  

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Work from Anywhere Policy: up to 4 weeks to work remotely from abroad
• Awesome office location in the heart of London
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture
  
  

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.