Account Manager

  • NIUM
  • São Paulo, Brazil
  • 29/05/2024
Full time Forex Fintech Customer Service Sales

Job Description

Nium, the Leader in Real-Time Global Payments

At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:

  • Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
  • 190+ Pay Out Markets – 100+ in real time
  • 35+ Pay In Markets
  • 30+ Card Issuance Markets
  • 100+ Supported Currencies
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE.

Your Next Exciting Role

Our Account Manager is responsible for managing our payments clients in the region along with optimizing their journey with Nium and ensuring that the overall customer success and account growth criteria are met. As you do this, you will also build deep expertise about Nium’s payments solution to best position our solutions with the key clients and partners you manage.

You will look to grow the relationship, engagement, and ultimately revenue from the clients within the region by focusing on creating superlative value through our solutions and meaningfully increasing our share of business within the client's portfolio.

Your obsession with creating ever-evolving ways to delight the client in his success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients when working with us. With your deep knowledge of the business and knowledge of cross-functional realities, you will engage across teams to create a sense of ownership and urgency to deliver upon value-creating initiatives for our clients

What would a day @Nium look like?

  • You will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from growth and servicing perspective.
  • You will drive an innovative culture, ensuring ongoing improvement of products, processes and systems while gaining a deep understanding of customer needs as they relate to our products. Indepth understanding of their demands, current use case, volume elasticity and inhouse product offerings that could enhance their Nium experience.
  • You will provide exemplary success along the customer journeyand have a curious mindset regarding what and how the customer experience can be impacted by relevant regulatory changes or new features developed, for example.
  • You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
  • You will partner closely with the sales and delivery teams to ensure smooth hand-off’s between teams
  • You will engage with leaders at prospective customers and existing customers to build and maintain strategic relationships conducting meetings online, in person and via industry events.
  • You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients, being the focal point of this information to Niumers.
  • You will represent the voice of the customer to influence internal stakeholders; promoting a customer-centric mindset across the organization
  • You will work with cross-functional leaders to ensure strategy and execution are aligned across the company will be critical to success
Which Skills & Experiences will make you successful?

  • Proven track record in account management in the Fintech/Payments industry, please prepare a great example
  • Client focussed with a deep-rooted natural curiosity and drive to deliver the best experience to our customers
  • Accomodate and acknowledge meetings outside of regular business hours due to our global nature
  • Need to be comfortable in an ambiguous and dynamic environment
  • Fluent in English and Portuguese. Spanish fluency is a plus.
  • Strong business acumen is required to be able to see the bigger picture, devise growth strategies for the future, and follow through with meticulous execution
  • A customer-centric thinker who obsesses over the needs of their customer and works toward providing a positive customer experience both at the point of the service and after the service in order to drive profits
  • The role holder will have outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client’s teams
  • Good sense of humour and fun
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice .

What We Offer At Nium

We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work.

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend.

We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception:

  • 2022 Great Place To Work Certification
  • 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies .
We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.

What It’s Like To Be a Nium'er

At Nium we center our way of work around 3 core values globally:

#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind.

#MakeItBetter: We build innovative solutions that make our customers' lives better.

#WinItTogether: We win in this competitive market by collaborating as one team.

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