Customer Support Officer (Russian/English)

  • Tickmill Europe LTD
  • Tallinn, Estonia
  • 11/06/2024
Full time Forex Customer Service

Job Description

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!

Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Tallinn Office.

Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

What the job looks like?

The Customer Support Officer will have the opportunity to:

  • Handle all client queries via live chats, emails, and phone calls for Russian and English speaking clients of the Tickmill Group.
  • Process appropriate verification procedures according to client classifications (KYC).
  • Be the first point of contact for existing clients and assist internally all other departments according to their needs.

What will you need to be able to do the job?

  • At least 1 year experience in a Customer Support/Sales position in a regulated financial services company.
  • Excellent command of English language and native Russian speaker.
  • Deep understanding and experience with financial products and ETDs such as Futures & Options, will be considered as a big advantage.
  • College or university degree.
  • Detail orientation, organization and communication skills.
  • Good capacity of Microsoft Office applications.
  • Professionalism, can-do attitude, work ethic, self-motivation, and team spirit.
  • Valid permanent work visa.
  • Flexible to work on public holidays on rotation shifts from 9:00 -18:00 & 14:00 -22:00.

By joining us, you can expect:

  • A Unique Opportunity for a career in a global, fast-growing company.
  • Attractive remuneration package based on qualifications and experience.
  • An international team of skilled colleagues and a modern and professional work environment.
  • Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
  • Opportunities to learn and grow through our “Employee Training & Development program”.
  • A great chance to focus on your Health and Wellness through our Sports compensation program.
  • Birthday Half Day off plus a gift.
  • Weekly complimentary breakfast.
  • Hybrid working schedule.
  • Loyalty benefits.

Make your next Career step and apply NOW!

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.