Digital Engagement Manager

  • Saxo Bank
  • Antwerp, Belgium
  • 13/06/2024
Full time Forex Fintech

Job Description

Antwerpen, Belgium

About The Job

We are looking for a Digital Engagement professional who would like to grow their career by being part of Saxo’s exciting journey to bring our story and our offerings to more investors in Belgium.

At Saxo ultimately everything we do as a company is focused on getting curious people to be invested in the world by giving our clients more ways to make more of their money.

In this Antwerp based role you will be reporting directly to the Local COO, and working closely with all local departments, in particular sales, marketing & client service, to participate in strengthening our position among retail investors by taking the lead on the localization of global client engagement campaigns and on the creation of local market specific campaigns.

WHAT do we mean by “digital engagement”? Interacting with customers, mainly digitally.

HOW? By facilitating the development and distribution of customized content utilizing customer’s data and various touchpoints

WHY? To inform, inspire and educate our customers in order to boost customer delight and loyalty, directly influence the rate of customer retention and indirectly impact the return of the customers investment portfolio and profits of Saxo Bank.

Kristof De Wree, local COO, emphasizes the importance of the Digital Engagement Manager role within Saxo by quoting Steve Jobs: “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

Responsibilities

  • Localization of global client engagement campaigns and platform ompoents
  • Creation and execution of local engagement campaigns
  • Monitor and report on key metrics to evaluate campaign success and make data-driven decisions
  • Analyzing and optimizing digital campaigns to achieve maximum reach and engagement
  • Ensure consistency across all touchpoints and that local compliance and cultural considerations are included
  • Helping define and source relevant 3rd party content to improve our client experience
  • Collaborate with local and global teams to create, review and optimize all client journey related communication
  • You are a strong writer who can write anything from an effective commercial email and other customer touchpoints assets to well-converting campaign webpage
  • Continuous search for Timely, Relevant, Engaging & Actionable (TREA) content
  • As a member of the local commercial team, you will also drive local engagement on internal communications channels and initiatives, and contribute towards building a positive culture in the office by embracing Saxo’s guiding principles: Create win-win, Apply common sense and Take ownership

Your profile

  • A degree in journalism, communications or marketing shows that you have mastered the basics, but maybe you are just a natural talent
  • Excellent (commercial) copywriting skills, ability to translate complex financial topics into attractive and easy-to-understand content
  • 5y+ experience in (online) content marketing with a focus on engagement
  • Experience with email marketing and other digital marketing tools
  • Passionate about client behavior and content that drives engagement & loyalty
  • Strong organizational and project management skills
  • You are a self-starter with discipline and motivation to drive timely outcomes with impactful work in a complex global organization
  • You have a can-do spirit, growth mindset, and an open, curious and collaborative attitude
  • Always looking round the corner and bringing insights and new ideas to the table
  • Excellent verbal and written communication skills in Dutch, profound knowledge of English and French
  • Affinity with financial services

Wij zorgen ervoor dat nieuwsgierige mensen investeren in de wereld

Als je bij Saxo werkt, word je een Saxonian en maak je deel uit van een ambitieuze organisatie, waar goede ideeën altijd serieus worden genomen en waar je impact kunt hebben. We investeren in jouw ontwikkeling en je kunt vanaf de eerste dag dat je bij Saxo komt een dynamische loopbaan verwachten – welke rol je ook vervult.

Je gaat samenwerken met 2.500 ambitieuze collega’s . Je wordt onderdeel van een internationale organisatie die actief is in 15 landen. Als je bij Saxo werkt, ontmoet je collega's met verschillende culturen en achtergronden. Wij zien diversiteit en inclusiviteit als een bron van kracht om groei te stimuleren, innovatie te bevorderen en de basis van ons succes.

We streven naar een open cultuur waarin feedback wordt gestimuleerd en waar werknemers kunnen groeien en hun ambities kunnen vervullen.

Als je passie, nieuwsgierigheid, gedrevenheid en teamgeest met je meebrengt, zijn er volop kansen en carrièremogelijkheden om jezelf verder te ontwikkelen.

Bij Saxo bieden we niet alleen een baan aan – we bieden je de mogelijkheid om in je toekomst te investeren!

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