Onboarding Manager (Spanish or Portuguese speaking)

  • Unlimit
  • Limassol, Cyprus
  • 10/07/2024
Full time Forex Fintech Sales

Job Description

About Unlimit

Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can

Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.

About the role:

Due to the constant growth and increase in the volume of work, Unlimit is looking for a Spanish- or Portuguese-speaking Onboarding Manager to join its international team.

Responsibilities:

  • On-boarding merchants: handling KYC procedure, drafting agreements and other related documents, merchant accounts setup
  • Acting as an efficient and main point of contact for merchants during the onboarding process
  • Demonstrating a deep understanding of merchants` business models, excellent technical skills, and product knowledge, delivering high-level services to potential and existing merchants
  • Establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience
  • Manage full-cycle of merchants’ registration with contractors
  • Work closely with Risk and AML departments in order to maintain merchants’ profiles following the company’s standards
  • Collaborate with the Technical team in order to ensure a complete technical setup of merchant accounts following business agreements
Your experience and mindset:

  • University degree or equivalent in Economics, Business Administration, or relevant field of study
  • At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries
  • Exceptional interpersonal and organizational skills and the ability to develop strong working relationships at all levels of management
  • Ability to work independently, and possess strong organizational and time management skills
  • Strong attention to detail
  • Ability to see the whole picture and suggest any improvement
  • Excellent flexibility skills
  • Technical knowledge/experience is an asset
  • Native level of Spanish or Portuguese languages, knowledge of English is a must
We offer:

  • Attractive monthly salary paid in line with experience
  • Vacation, sick, and paid holidays
  • Full-time: 5/2 (Saturday and Sunday days off)
  • Modern workplace with all necessary equipment in Cyprus, Limassol or London, UK
  • A team of top international professionals to learn from
  • Multicultural working environment
Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.