Job Description
LMAX Group is a global financial technology company and the leading independent operator of institutional execution venues for FX and cryptocurrency trading. With a presence across multiple geographies, LMAX Group operates multiple regulated trading venues in London, New York, Europe and Asia Pacific. We are committed to delivering transparent, fair, and secure trading environments for our global client base.
The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.
Requirements
Essential Skills / Experience:
· Minimum 1 years' experience in similar role, supporting corporate business, accustomed to corporate environments
· Experience of service desk system such as Service Now or similar
· Onboarding/offboarding experience (joiners, movers, leavers)
· Asset management
· Excellent interpersonal skills (previous experience in retail or customer services advantageous)
· Positive can-do attitude, focussing on customer satisfaction
· Process and procedure driven
· Excellent verbal and written skills
· Task management and prioritisation, adhering to SLAs and KPIs
· Passionate about technology
· Knowledge of computer hardware and troubleshooting hardware-related incidents
· Experience building laptops/desktops
· Knowledge of Operating systems and related software packages
· Solid knowledge of Office 365, Azure AD, Windows, (Linux environments desirable)
· Understanding of print servers and printers
· Knowledge of telephony (Mobile and VOIP)
· Experience supporting mobile devices and MDM applications
Desirable Skills / Experience:
· Working knowledge of Kanban or agile methodologies.
· Understanding of how auditing and certification procedures impact the Service Desk
· Experience with databases on Linux such as MySQL or Postgres.
· Understanding of TCP/IP networking
· Experience of working in financial services / regulated entity
Benefits
- 25 days of holiday
- Bonus
- Pension contribution
- Private medical, dental, and vision coverage
- Life assurance
- Critical illness cover
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
- Give as You Earn initiative
- Learning and development programs
- Electric Vehicle Scheme
- Cycle to Work Scheme
- Season Ticket Loan
