Client Relations Specialist - Thailand

Full time Fintech Forex

Job Description

FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist - Thai speaking.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Working model: Remote

Responsibilities:

  • Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
  • Proactively engage with trading professionals across various platforms to expand client base and partnerships
  • Identify and leverage local marketing channels to enhance visibility and promote company products effectively
  • Focus on client onboarding and ensuring a seamless user experience for all clients
  • Promote partnerships based on existing rebate structures and maintain strong relationships with partners
  • Adhere to regulatory policies and ethical standards diligently
  • Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

  • Strong preference will be given to candidates with FX/CFD and online trading industry experience
  • Bachelor’s degree in Accounting, Business, management, Economy and/or marketing and related disciplines
  • Fluent Thai and Upper-Intermediate English
  • Client focused with excellent customer service and negotiation skills
  • A team player with excellent communication skills
  • Dynamic, self-motivated, competitive and strong desire to succeed
  • Ability to work well independently as well as in a team and can-do attitude
  • Only candidates based in Thailand will be considered

Our offer:

  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • Work from home opportunity