FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist - Thai speaking.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Customer Experience
Working model: Remote
Responsibilities:
Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
Proactively engage with trading professionals across various platforms to expand client base and partnerships
Identify and leverage local marketing channels to enhance visibility and promote company products effectively
Focus on client onboarding and ensuring a seamless user experience for all clients
Promote partnerships based on existing rebate structures and maintain strong relationships with partners
Adhere to regulatory policies and ethical standards diligently
Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met
Candidate Profile:
Strong preference will be given to candidates with FX/CFD and online trading industry experience
Bachelor’s degree in Accounting, Business, management, Economy and/or marketing and related disciplines
Fluent Thai and Upper-Intermediate English
Client focused with excellent customer service and negotiation skills
A team player with excellent communication skills
Dynamic, self-motivated, competitive and strong desire to succeed
Ability to work well independently as well as in a team and can-do attitude
Only candidates based in Thailand will be considered
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations